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“Great Location and Excellent Service” 5 of 5 stars
Review of JW Marriott Atlanta Buckhead

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JW Marriott Atlanta Buckhead
4.0 of 5 Hotel   |   3300 Lenox Road NE, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #33 of 177 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
Lima, Peru
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Location and Excellent Service”
5 of 5 stars Reviewed March 7, 2013 via mobile

I arrived from S.F. for the weekend and from the moment I walked in the service was wonderful. I arrived in a very early cold morning @ 6:30AM from a overnight fly. Immediately, they gave a very comfortable room. They staff is very friendly and helpful - when I asked them for something, they would stop doing whatever they were doing and walked with me to help me with my request. They don't have a restaurant but they are next to the Lenox Square Mall - and you can have all the choices of restaurants. I highly recommend it for business and pleasure.

Stayed March 2013, traveled on business
Helpful?
Thank LuisDeza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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875 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
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English first
Chicago, Illinois
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 28, 2013 via mobile

Very nice, especially for business. Great location, close to everything. I thought the lobby was especially well done - lots of smaller quiet spaces to meet/work. We are Platinum Members and had the pleasure of enjoying the concierge lounge. Its impressive - great selections and the two attendants that we met (Vicenta in the a.m. and Hanna in the evening) were delightful and couldn't have been more helpful. Jamal, the concierge, also deserves mention as he helped us find a driver for an event (on rather short notice) while we were here.

Stayed February 2013, traveled as a couple
Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
2 reviews
5 of 5 stars Reviewed February 26, 2013

I stayed for the weekend of Valentine's Day & this property was more than what i expected. Yolanda & Denise at the Front Desk were very helpful! The bartender, do not remember his name, but he was midage/hispanic...VERY HELPFUL and made signature drinks and gave great recommendations. Location is PERFECT, right next to Lenox Square! I had a room with a beautiful view of downt town Atlanta.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank graybie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed February 25, 2013

Me and my husband went for his birthday for one night and the front desk staff was very polite and helpful. I would say the lobby is not so good its nice but just small and not as grand as you would think. But they made resvertions for us to eat at fish market and they drove us there in a nice truck. Lenox mall is added in the hotel and its a great entrance there.

Room Tip: We upgraded to a suite but its not really needed
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Franchesca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 25, 2013

Get ready for a chance to experience service that you would only hope to get at a property that may cost twice as much. We stayed only one night. After the service we received, I want to come back and do it all over again.

Here's the deal... just ask. What ever "it" may be... just ask. The people at the front desk and at the concierge stand are insisting that they assist you the moment they see you. It's genuine. It's not rushed. It is almost like they are each innkeepers and they live in the house out back.

Two superstar employees we met were Clayton at the front desk and Kristina at the bar. Clayton sped us through the check in process and answered all of my questions. Clayton informed us of a hotel shuttle that will take you anywhere within a two mile radius of the hotel. That is perfect for the Buckhead restaurants and non-mall shopping. Kristina was funny and energetic. She made our group feel welcome and well taken care of. Her smile was contagious.

The room was super clean, well furnished and the bed was very comfortable. I recommend the more spacious corner room because the views are great and the extra space is nice.

This hotel will be my recommended place to stay for everyone I know traveling through Atlanta from now on.

Room Tip: Corner rooms are the farthest from the elevators and ice machines. It is a busy hotel every day of...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 25, 2013

My wife, daughter and I stayed during Valentine's Week-end. We had not been there since they remodeled and the updates look great. I must admit, I prefer Marriott chains so they are always my first preference.
When I entered the lobby, there was a line of folks to greet me and direct me to the front desk. Everyone from the bellman, to the parking valet, to the front desk attendant made an effort to know and use my name versus the standard sir.
We enjoyed being connected to the mall and made use of a Valentine package they offered. The rooms were well decorated, with a decent bathroom that included a separate shower and tub. The shower head was the large head shower, which is always a plus.
Overall, the service is what makes or breaks any hotel. At this price point, they all offer similar room environments and the service was exceptional. My only caveat is that I think like anything, the focus on service involves when they anticipate large arrivals. That is, when there are slow times, you may not experience the same type of greeting that you would when you arrive on a day and time that many people check in. That said, I completely enjoyed the stay. The location is wonderful as it's near a nice mall and many restaurants and not far from the Interstate. I will stay again next time I am in Atlanta.

Room Tip: I chose a corner room. Those to me offer space from hall traffic and we were not disturbed by stree...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 16, 2013

From the moment we pulled into the hotel, tired from a long stressful week...The entire staff (cheerful and professional) worked overtime to make it a peaceful relaxing time for my wife and I. The room service that evening was prompt and breakfast the next morning was terrific! Sanusi our waiter was impeccible, and the chef Biswah was friendly and his food magnificent! The location provided easy access to Lennox Mall and a very pleasant shopping experience. We will definitely be back!

Room Tip: Rooms on the 19th floor and above provide a terrific view.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Biglo119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Atlanta Buckhead

Property: JW Marriott Atlanta Buckhead
Address: 3300 Lenox Road NE, Atlanta, GA 30326
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Atlanta
#14 Luxury Hotel in Atlanta
#28 Business Hotel in Atlanta
#33 Romantic Hotel in Atlanta
#36 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Atlanta Buckhead 4*
Number of rooms: 371
Reservation Options:
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Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott

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