Room was great, clean and everything you'd expect – Hotel facilities in bar , restaurant , shop all great ... Valet team outside very friendly but that’s where it stops - I have never stayed in a hotel where no one smiles or is friendly . Not one person from reception, to the bar, to the housekeeping smiled – it felt like intruding in someones house ! I have no idea if something had happened in the hotel as it was quite a surprise for a JW Marriott team to be so sullen. It got to the point I dreaded speaking to reception and did it over the phone as over my 5 day stay it was starting to grate. Had I not paid upfront through BA.com - I would have checked out. A perfect example that summed up the staff attitude was with something as dull as dry cleaning - I put some items in Day one - for next day return - Day 3 still not arrived - i chanced reception ( sadly in person ! ) to be told to see if concierge had it . Asked concierge , no response - she walked off returned with some hangers , Asked my name - went to hand it to me and said they hadn’t had chance to deliver it – although a day late .... I kindly asked them to send it to the room as I was off out. Hugely disappointing. Bad enough for one night - but 5 was draining.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Orbitz, Priceline, Odigeo, Travelocity and Marriott so you can book your JW Marriott Atlanta Buckhead reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott Atlanta
- Marriott Hotel Buckhead Atlanta
- Marriott Atlanta
- Atlanta Marriott