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“Excellent property attached to Lenox Sq Mall” 5 of 5 stars
Review of JW Marriott Atlanta Buckhead

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JW Marriott Atlanta Buckhead
Ranked #34 of 177 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
Greensboro,NC
Level Contributor
204 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Excellent property attached to Lenox Sq Mall”
5 of 5 stars Reviewed December 10, 2012

JW Marriott hotels are the top line in the Marriott name and this place was no exception.

Beautiful lobby, friendly service and a nice concierge lounge. Room was clean, comfortable and large.

Parking is $20 - only complaint. Its not like we are in a downtown city. Did not eat at the restaurant but there are plenty of choices around and just had a drink at the Lenox Square Grill.

Wonderful choice in Buckhead.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bubbafb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
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Alabama
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

Stayed for one night passing through ATL on the way to Birmingham. The hotel was clean and the rooms were nice enough. Staff at check in and out were very pleasant. The only major issue we encountered was parking in the garage. The two times we needed to exit the cards would not work and we had to wait forever for someone to override. Parking is expensive anyway, pay a few more bucks and valet. I used the pool early in the morning and it was nice and peaceful. Sauna facilities as well.

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank vitisvinifera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 8, 2012

I am a corporate traveller in Atlanta on business and booked this hotel several weeks in advance for a conference I was attending. The corporate rate was not inexpensive at &375.00 per night for a king room for a three night stay.

My husband and I arrived in around 10:45 pm at night and waited in line as the valet took our car. When we got to the front on the line we were told to "hold on a minute" then ignored as other travelers checked in to their rooms. This was embarrassing because we were so pointedly ignored it looked as if our charge card was declined or something.

We kept asking for attention and an explanation and were then told that they were oversold and that we were going to be staying at a different Marriott property. When I pointed out that I had this reservation in advance they said "so did these other people". They then continued to ignore us as we had to go and wait 10 minutes for our car to be brought around and load our luggage back in. As my husband tipped the valet (again), we loaded into the car in a stunned silence.

We arrived at the Marriott across the street and they were very nice and aplogized for the JW's lack of customer service. They then informed us that we were expected to go back to the JW Marriott the next day and check in. So... at Midnight we have a room for the night at a lesser hotel with a check out time of 11 am and then we are expected to sit around and wait hopefully for the 3pm check in at the JW Marriott (in case they decided we could actually stay there).

I will say they comped our room at the second marriott (199.00) / night, but as a corporate traveler, although I appreciate that, I would have preferred to have a place to stay where I expected and not be running around at midnight trying to find a hotel. I am not an unreasonable person and respond to good customer service. Had they handled this appropriately, I would have just written it off as a disappointing experience, which will happen during frequent travel.

What should have happened:
- They shouldn't have accepted the reservation if they were overbooked. I even re-confirmed that day of arrival.
- They had my Marriott number and could have called or emailed me that it was overbooked rather than letting us find our way in the dark, valet the car, tip and then haul our luggage out and wait in line.
- They should have been sincerely apologetic and had a quiet conversation with us to explain their error. Instead they just humiliated us.
- Finally they should have helped make certain we found our way to the other hotel.

I have stayed at this hotel numerous times and found it comfortable and adequate. However, since this was so horribly handled, I have zero confidence in their ability or desire to help a traveler that they strand and inconvenience. I am disappointed and wish they handled it differently.

Room Tip: Book at a different property.
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
2 Thank CStockdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario, Canada
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 7, 2012

I was here for a 3 day business event. The setting, attention to detail and very helpful and friendly staff all helped to make this event a great success. The food served was fabulous. The rooms are well appointed and very comfortable. This hotel is in a very nice area of Atlanta about a 1/2 hour drive to the airport. Adjoining Lenox Square Mall is a definite plus.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marblehead, Massachusetts
Level Contributor
117 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed December 6, 2012

A decent business hotel centrally located in Buckhead. I didn't see a restaurant in the hotel for breakfast, though I might have missed it. Rooms are fine and seem updated. Bathrooms are decent and also seem updated. I was on a high floor which really didn't make a difference as the views don't really look at anything. Staff was friendly enough.

Room Tip: I was on the 22nd floor. Didn't really matter. Nothing to look at in terms of view.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 30, 2012

Great service by all employees that we dealt with.

The hotel connected to Lenox Square Mall was a major convenience. You can enter the mall without going outside.

The breakfast room served an excellent breakfast with great service.

Also, the concierges were very knowledgeable and friendly.

Room Tip: The front desk will be very helpful if you ask about the various rooms
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gelmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newnan, Georgia
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 23, 2012

We went on an overnight here to see the tree-lighting and to do Black Friday shopping at Lenox Square Mall. The staff was friendly, the amenities are upscale, and we had a great view of the skyline. Access to the mall, even in the middle of the night on Black Friday, is secure through a tunnel from the hotel lobby. Room service is pricey, of course, but the food was piping hot and well presented. This hotel is in the heart of Buckhead, and access to the nightspots is easy. We will stay here again.

Room Tip: The higher up, the better the view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank joe85148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Atlanta Buckhead

Property: JW Marriott Atlanta Buckhead
Address: 3300 Lenox Rd NE, Atlanta, GA 30326-1333
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Atlanta
#15 Luxury Hotel in Atlanta
#28 Business Hotel in Atlanta
#33 Romantic Hotel in Atlanta
#36 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Atlanta Buckhead 4*
Number of rooms: 371
Reservation Options:
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Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott

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