I would never ever stay at this hotel again or recommend it to anyone (unless I truly wanted revenge on someone)! I reserved a package with the hotel on their website for my mother and I for a valentines gift and I truly regret it. Upon arrival the front desk assistants were cordial enough, and one was in training so I dismissed a few mistakes, like no introductions, welcomes, etc. After pulling my reservation up (and I guess checked me in) after handing me an envelope containg my room key we stood there for another few minutes until she looked up and said "oh we're done checking you in"...then I had to explain I ordered a package that included an in room movie, dinner, and breakfast for two! She then pulled my (I assume reservation) out of a basket of others, took those room keys out and handed me an envelope with a vague description of my package...at this point I just wanted to get in our room. No one explained the different elevators for the different portions/floors of the hotel or offered to help with our luggage, so we trekked up to our floor looking for room 485...there is no room 485...so we haul all our luggage back downstairs I wait in line for 10 mins. show her the envelope with the wrong room number...she (doesn't apologize) she says oh..that's not room 485, that's room 405...myself, my mother, and a random employee walking around on the 4th floor all read room 485! I called to make dinner reservations for as late as possible b/c we were attending a play at the fox..the latest dinner reservation they took was 7pm I believe, of course we saw people wonder in at about 10pm b/c that's how long they took to serve us our food! We called 4 times for extra pillows, never received any. The outlet in the bathroom popped and smoked when you plugged their hairdryer into it. At our breakfast the next morning, that was included in the package, the waiter had no idea about the package offer, I had to dig out my vague package description I received at check in, he takes it to another employee and says, with this package your choice of: cereal, yogurt, milk, and OJ - meanwhie people around us are eating gourmet breakfasts that smell delicious..we didn't order anything, we left instead. No employee greeted us nicely until we were litterly on our wait out the next day! When checking out, he asked if I parked in the garage I said yes...oh well that's going to be $20 (about can't remember exactly) I explained I was not informed they offered that special price, I already took a ticket at the garage for $10 more... "oh yeah...we should have told you that at check-in" well a little late don't ya think!!!!!! And to top it off I didn't even get to speak my mind to the front at check out b/c they didn't even say hello, good morning, or how was your stay with us!!! I just called the manager instead and didn't receive any compensation, just a bland apology.
- Official Description (provided by the hotel):
- A Midtown icon, The Georgian Terrace Hotel is located in the heart of Atlanta's business and cultural district, across from the Fox Theatre. The hotel delivers a brand of service rarely found - southern hospitality at its finest. When you stay with us - you are home. We're set to please with everything from big modern suites to versatile event and meeting spaces. Our business facilities are state of the art. We offer a world-class conference center, an impressive boardroom, classic ballrooms and secure, onsite parking. Just off our lobby, Livingston Restaurant + Bar serves award-winning American cuisine. Reserve one of our 326 rooms or suites today. ... more less
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- Also Known As:
- Hotel Georgian Terrace
- Georgian Terrace Atlanta Ga
- Georgian Terrace Hotel
- Georgia Terrace Hotel