Pros: Restaurant, Bar & Lobby Design
Cons: Hotel Service/Staff Rude/Inconsistent, No Hot Water, Limited Water Pressure, Deferred Maintenance Noticable
We stayed at the Georgian Terrace for a wedding this last weekend, two nights, Friday and Saturday. I made a reservation two months in advance for a one bedroom suite via the internet. I also called to confirm my reservation a week or so in advance after viewing a vast array of reviews for the hotel. Additionally, I prepaid for my room in order to get a better rate at the time of the original reservation. My wife and I arrived with another couple who landed at the airport about the same time we did. I checked in first and was told that the hotel was oversold and there was no room for us and we must go elsewhere, but if I was willing to combine our reservation with the other couple we arrived with that they would put us in a two bedroom penthouse suite. That sounded good, almost too good to be true, so as I investigated further, they said we would have to go somewhere else for the second night because they might need that room. I explained that while the offer for the penthouse was appreciated, we would only take in if we were guaranteed for both nights because I didn't want to move in the middle of the wedding. (2 pm wedding, 4:30 reception at the Georgian Terrace) The woman at the front desk took a few minutes and said that we have the room for both nights, and thanked us for being flexible. Everything seemed great. The room had a first floor with a large living room, kitchen, and den with great city views with two bedrooms upstairs on the second floor. Everything seemed great! The next morning, while returning from breakfast we stopped at the front desk to get the wedding bags we were supposed to receive the night before. After telling the front desk our room number, a different receptionist told us that we needed to pack up and leave the room as it was reserved and had been prepaid for. I reassured him that the receptionist the night before had made sure that we had that room for both nights. This gentlemen told us that he would do everything he could do, but that the room was prepaid for and we may need to leave if he can't make other arrangements. He asked us to pack up our stuff and be ready to leave if necessary. We informed him that we were going to a wedding in an hour and hadn't gotten ready yet so we would do what we could. He asked us to check in with him before we left for the wedding... We didn't pack up as we ran out of time, we didn't check with him. He was rude, and we were trying to be easy going. In the end, our stuff was there and our key cards still worked until the next morning. We were not charge any more than we had prepaid. The other problem we had was with the bathrooms. There was no HOT water, only luke warm. The was almost no water pressure and at times the water just shut off. If you ever want to stay in a penthouse there, I would look elsewhere. The two saving graces of the hotel were the restaurant and the bar, both FANTASTIC! Great food, GREAT service, and great drinks. We had four meals there and were completely satisfied with everyone. Additionally, the architecture and design of the building was fantastic, but signs of defferred maintenance are beginning to show. If you have the chance to stay here, stay away. Go somewhere else, and save yourself the hassle.
- Official Description (provided by the hotel):
- A Midtown icon, The Georgian Terrace Hotel is located in the heart of Atlanta's business and cultural district, across from the Fox Theatre. The hotel delivers a brand of service rarely found - southern hospitality at its finest. When you stay with us - you are home. We're set to please with everything from big modern suites to versatile event and meeting spaces. Our business facilities are state of the art. We offer a world-class conference center, an impressive boardroom, classic ballrooms and secure, onsite parking. Just off our lobby, Livingston Restaurant + Bar serves award-winning American cuisine. Reserve one of our 326 rooms or suites today. ... more less
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- Also Known As:
- Hotel Georgian Terrace
- Georgian Terrace Atlanta Ga
- Georgian Terrace Hotel
- Georgia Terrace Hotel