My boyfriend and I stayed at the hotel for one night before going on a week vacation out of the country. The staff seemed friendly and wanted to "help" us save money by leaving our car in their gated, security guarded parking lot instead parking at the airport. It cost $10 to leave our car there for the week verses a lot more at the airport. We didn't felt good about the decision because the parking lot was gated, guarded by a security guard, well lit by light posts and there were security cameras on the light posts. When I got back home from vacation and started my Kia Sorento it sounded like an motorcycle! Someone had stollen a part from underneath my car! I got home and got it checked out and found out that the part had to be welded out from underneath my car. I was livid! If the security guard was doing his job and security cameras were rolling and someone was paying attention to them, I wouldn't have had to pay ($400) for a car part and the labor to fix my car! I was extremely disappointed with the Hilton and the way they handled the situation. They didn't refund our money for parking or our night in the hotel room, they gave us the run around when it came to finding someone to talk to about the issue and in the end they did nothing!
- Official Description (provided by the hotel):
- The Hilton Atlanta Airport hotel is newly renovated with 17 floors and 507 guest rooms. Our contemporary full service hotel offers a warm, professional welcome in modern surroundings, near Hartsfield-Jackson International Airport and less than ten miles from downtown Atlanta. ... more less
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- Also Known As:
- Hilton Atlanta Airport Hotel Atlanta
- Hilton Hotel Atlanta Airport
- Atlanta Hilton