Stay marred by bedbugs found in sofa sleeper in Room 418. After a long day, we returned to the hotel and pulled out the sofa. My daughter asked what bedbugs look like and I replied let's check on line. Wouldn't you know that the picture that popped up was an exact replica of what was crawling on the sofa. So at 11:30 pm we had to pack up and move to another room.
We booked through Expedia and their resolution was a $25.00 coupon good for our next booking. The hotel's resolution , " we moved you to a new room. That's all we are going to do for you."
Good location. Nice staff. If this is the best Hyatt Place will do, I will cancel my reservation at the Ontario CA location. The time for hotels to mistreat customers is over.
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- Also Known As:
- Hyatt Place Atlanta/Buckhead Hotel Atlanta