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“New management”

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Mandarin Oriental, Atlanta
Ranked #2 of 171 Hotels in Atlanta
Certificate of Excellence
GreenLeadersBronze level
Cleveland, Ohio
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“New management”
Reviewed June 2, 2013

I stayed in this property when it was The Mansion On Peachtree twice The location is perfect with two malls nearby and some nice restaurants.. It has been a Mandarin Oriental for about a year. The rooms are the same-no updates that I could see. Very clean, comfortable bed and pillows, a nice reading chair with it's own light and nice shower. The bar has been moved to part of the dining room and is very small with zero ambiance. The old bar is now a nightclub with great entertainment on weekends. Breakfast was good with very good service. I will stay there again when I visit family in Atlanta.

Room Tip: The rooms at the back are quieter and have a view of a lovely garden.
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Green Features: You can choose to not have your sheets and towels replaced daily.
  • Stayed May 2013, traveled with family
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Helpful?
1 Thank particulartraveler-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Thank you for your review of Mandarin Oriental, Atlanta. It is great to know that you enjoyed your stay and we look forward to your return.

Regards,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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936 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (180)
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English first
Atlanta, Georgia
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 31, 2013

Clean, quiet, great location, comfortable... Everything you expect in a five star including a BMW 750i courtesy car... $165per night! Turn down service great... Towels great... Bose sound system great...

Room Tip: Get a room with a balcony
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  • Stayed May 2013, traveled on business
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Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Your review is very much appreciate and we thank you for sharing your impression of us with TripAdvisor. We look forward to your return.

Sincerely,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 31, 2013

My boyfriend & I recently returned from a stay at the beautiful MO, Atlanta. All the "givens" for a luxury hotel are there but for me what made this a great stay were the little things. The vibe when you walk in is clean, elegant luxury (not stuffy). The spacious Mandarin Terrace Room (681sqf) feels homey and sumptuous all at once. The shower head is fantastic; it feels like a massage with each shower. Janice (concierge) is especially helpful & seemed genuinely interested in making our stay in Atlanta everything we wanted & more. She even gave us a handwritten note with a little present at the end of our stay. The car service is a huge plus and both drivers are top notch. We ate breakfast & lunch a few times at the hotel restaurant. I had no problems finding something to cater to my gluten free diet, and each meal was delicious. The gym is a little small but still has everything needed for a good workout. Overall this a beautiful property with excellent service. I would highly recommend a stay here if you are in Atlanta.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Tina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
I enjoyed your review so much and totally agree that it is the "little things" that make the difference. That is what we work so hard to accomplish and knowing we did that is greatly appreciated. I also thank you for your compliments of our concierge, Janice. We are so pleased to have her on our team.

We look forward to welcoming you back again and thank you for sharing your experience with TripAdvisor.

Sincerely,

Robert Lowe, General Manager
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Abu Dhabi, United Arab Emirates
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 31, 2013

This is a great hotel choice, particularly if you Pre-book on one of their packages. Having stayed at other US MO's my expectations were not that high but the hotel was a very pleasant surprise - efficient and welcoming staff, beautiful rooms with a proper bath tub with all the modern features you would expect. Decor throughout is first rate and the breakfast is excellent. Lots of restaurants and shops near by if you need them. All in highly recommended!

  • Stayed May 2013, traveled solo
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Helpful?
Thank Jamie35_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Many thanks for the five star review!!! Hopefully we will be welcoming you back again soon.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 28, 2013

We just happened to spend an extra evening in Atlanta. This hotel is gorgeous and the service extremely well-polished. Our previous experience, when the hotel was under a different management, was not stellar. Now with the MO team, all is wonderful. Great breakfast, spa and pool, and their delightful English garden. The baths are done in marble, huge soaking tub and large separate shower. Their complimentary items in the bath are superb. Highly recommend this hotel. Check for package deals. Valet, breakfast, up-grades are available.

Room Tip: Rooms on the south side, views are stunning.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Ronald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, May 29, 2013
We definitely agree that we are an "oasis" in the heart of Buckhead and thank you for the wonderful compliments. We are looking forward to your return soon and often and appreciate the wonderful review you have shared with TripAdvisor readers.

Sincerely,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2013

Beautiful facility, especially the spa. An all-round good stay. Too bad Buckhead has lost the fun vibe it had in the late 1980s and into the 90's and now is only a staid enclave for the rich. What that means for me is that there is no longer a vibrant nightlife and no place to walk to for a good breakfast in the morning.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kayumochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Thank you so much for your review and your comments about the hotel. I would like to say that Buckhead is currently in the process of major changes and wonderful new additions in terms of new restaurants, nightlife and overall outdoor experience. Among other things, more sidewalks have been added and there is a large walking/jogging path currently in development. So please continue to return to Mandarin Oriental, Atlanta and experience the new exciting changes that are evolving in Buckhead.

Sincerely,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level 6 Contributor
135 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 23, 2013 via mobile

As usual, when in Atlanta, I stayed at my favorite hotel. Each time I return, I'm never disappointed, actually the hotel gets better each time. Room service is timely and accurate. I highly recommend The Mandarin Oriental Atlanta.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, May 29, 2013
Thank you very much for sharing your comments with TripAdvisor. We look forward to continuing to making you feel as comfortable and welcome as possible and to welcoming you back again soon.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Atlanta

Property: Mandarin Oriental, Atlanta
Address: 3376 Peachtree Rd, Atlanta, GA 30326-7200
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 171 Hotels in Atlanta
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Atlanta 5*
Number of rooms: 127
Official Description (provided by the hotel):
Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more   less 
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