We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Spring Break Vacation with daughter and her family” 5 of 5 bubbles
Review of Mandarin Oriental, Atlanta

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mandarin Oriental, Atlanta
Ranked #1 of 171 Hotels in Atlanta
Certificate of Excellence
GreenLeadersBronze level
Cumming, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Spring Break Vacation with daughter and her family”
5 of 5 bubbles Reviewed April 1, 2013

The hotel was beautiful and well maintained. It is located close to Lenox shopping center, and many of the attractions in Atlanta. The resturants in the hotel are excellent. The hotel staff was excellent, friendly, and helpful. We stayed three days and enjoyed every minute. My two granddaughters thoroughly enjoyed the heated pool. My daughter and her husband loved the spa.

Room Tip: Our rooms were on the 12th floor and quite. We had two rooms and a suite and all three were excelle...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, April 11, 2013
Spring break is such a special time for families and it's great to hear that we made it extra special for you and your family. We love having families and hope you will return again before next Spring Break! Thank you for sharing your experience with TripAdvisor.

Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

824 reviews from our community

Traveler rating
    647
    123
    31
    13
    10
See reviews for
117
362
52
204
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Huntsville, Alabama
Level Contributor
336 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed March 28, 2013

From the beginning to the end - what an experience. Stayed 3 days with total ease and perfect hospitality. Loved the macaroons as welcome gift.
Had breakfast everyday downstairs and am missing that wonderful touch. We also had lunch and that too was great.
The rooms were nicely decorated but they need to increase tv size. We had the corner large room and the rest of our stay was A+.

Room Tip: Ask for corner room
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shefpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, April 11, 2013
Great to hear that you loved your stay with us and the Macaroons as well! Keep returning for more surprises!! Thanks so much.

Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

We stayed 3 nights and were treated like royalty. Everyone is very friendly..at the desk, in the lounge, at the Spa, and at the courtesy car. You feel like they are family after a couple of days. Any questions we had or services that we requested were handled quickly and with finesse. So nice to deal with people who obviously care about their quality of service.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lsbrodsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, March 28, 2013
Your comment that you began to "feel like family" hit home for us! We strive to make all of our guests feel at home and like they are part of the Mandarin Oriental family. So nice to know that we succeeded. Thank you for graciously sharing your experience with TripAdvisor readers who value so highly our guests' comments. Please return again soon.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

I have stayed at this location previously and each time is fantastic. Their attention to detail is amazing and my husband and I always enjoy our visit. I always make a point to use the Spa while there and I understand why it is so highly rated. It's fabulous! This recent trip I had a massage with Amber. She was fantastic!! Best massage to date. She listened and delivered on my requests. I highly recommend the Spa, even if not utilizing the hotel - very relaxing.

Our stay alone was very relaxing. The rooms are always beautiful - bed is comfortable and amenities are always taken care of nicely. I even had a not-so-nice situation happen when I managed to cut my foot in the bathroom (fault was my own) and they happily/quickly supplied a first aid kit. Extremely helpful in my time of clumsiness :-)

The Mandarin is by far my favorite place to stay in Atlanta and it's extremely close to all the main attractions. They even offer a complimentary driver to take you anywhere in Buckhead. My husband and I love it and will return frequently!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, March 28, 2013
Such a great review and thanks so much for your compliments of the hotel and of Amber in the Spa. I read every TripAdvisor review and welcome all comments and compliments as they play a large part in our continuous drive for perfection. Thank you again and we look forward to your return.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Japan
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

We have stayed at this location before when it was the Mansions. Great location and excellent service then. We stayed there this weekend and it is still very nice and I would recommend it. But we did have one issue that we were shocked to experience this morning: We ordered 2 American breakfasts ($40 before tax) We wanted to substitute 2 omelets for the scrambled eggs. The person taking our order had to check with his manager to see if he could do this. We were told no. My husband told them we would pay the difference/upcharge. He had to ask his manager again and she said no, not unless we would pay $16 for each omelet, on top of the $40 we were already paying. This of course is totally absurd and we were shocked they chose not to honor a simple customer request.

It's the small things like this that make the difference. You would think that a hotel could spare about .20 cents in eggs to make a customer a happy and loyal one, especially when the room cost is $300+ for one night. Very short sighted of the Mandarin to do things like this. Remember Mandarin Oriental, it's the small things.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LivinginYonezawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, March 28, 2013
The experience you have described is definitely not our policy or the way we handle a request such as yours. You are correct, it is the "little things" that count and we take great pride in focusing on those important "little things" that make for a Mandarin Oriental experience so special. For this reason, I would like to speak with you personally to obtain more details in order for us to properly address the issue internally with the appropriate staff as a training tool. Please call me at 404-995-7530 so that we can discuss what occurred in more detail and I can personally extend my apologies.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

When i booked this it hadnt yet been taken over by MO. so was a surprise on arrival, would have been nice to have been emailed in advance. Room large, well equipped and usual mandarin oriental style and facilities. Pool area makes use of the basement.. but nicely done. Spa good as expected. within close distance of shopping area, only gripe is the additional expense of parking. When i have paid this much to stay i dont expect it to be so painful! We had breakfast, but not as impressed as i expected. service slow and had to ask multiple times for things which was frustrating...did not feel cared for.

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank sbryb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, March 18, 2013
Thank you very much for your feedback and we hope to be welcoming you back again in the very near future.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
everywhere
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 12, 2013

Great property in the heard of Buckhead's shopping area. Parking is valet only and pricey. Rooms are fairly large and well furnished. I stay at the Mandarin in HK every now and then, so am using that as a comparison.

When I checked into the Atlanta hotel, I found the room did not have bottled water. I had to ask for it, and it was promptly delivered. Second, the bathroom was missing amenities that are always in the HK Mandarin (shaving kit, tooth brush, etc). While I have no doubt they would have been delivered had I asked, I would have liked them there. The soaps in the shower were Shanghai Tang brand - not great - and the tops were very difficult to take off. One of the chairs in the room had some stains on it, which is inexcusable. The first night I returned to the room at 9:15, and there was no turndown service. When housekeeping showed up, they said turndown service ends around 9:30, which seems extremely late.

The TV was not directly in front of the bed, and in fact was positioned on the wall at a very strange angle and could not pivot. While it was not uncomfortable to watch, it seemed strange.

The concierge was very helpful as was the front desk staff. I was expecting a high priority fedex package and I did not receive any indication that it had been delivered. I was out of the hotel and called in to check on delivery. I asked them to send to my room. When I returned to my room, the package was not there, and I had to go down again to retrieve it. Not very helpful.

I did not try the restaurants or the spa.

I had a good rate and would return again, but its not a slam dunk. Hopefully they can improve to the standards that their hotels in Asia set.

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank desitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, March 15, 2013
As you might imagine, it was so disappointing to read your review and learn that we failed to meet your very understandable expectations. I want you to know, however, that since taking over the management of the hotel in May, 2012, we are extremely excited about some wonderful Mandarin Oriental inspired changes that we have made and are planning to make and hope that you will continue to return to enjoy them as they occur. Thank you for your comments and please return soon.

Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Atlanta hotels
Buckhead
The St. Regis Atlanta
The St. Regis Atlanta
#2 of 171 in Atlanta
4.5 of 5 bubbles 821 reviews
Midtown
Loews Atlanta Hotel
Loews Atlanta Hotel
#4 of 171 in Atlanta
4.5 of 5 bubbles 1,822 reviews
Buckhead
The Ritz-Carlton, Buckhead
Show Prices
Show Prices
Show Prices
Midtown
Four Seasons Hotel Atlanta
Buckhead
Grand Hyatt Atlanta in Buckhead
Show Prices
Show Prices
Show Prices

Been to Mandarin Oriental, Atlanta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental, Atlanta

Property: Mandarin Oriental, Atlanta
Address: 3376 Peachtree Rd, Atlanta, GA 30326-7200
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 171 Hotels in Atlanta
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Atlanta 5*
Number of rooms: 127
Official Description (provided by the hotel):
Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Amex, Mandarin Oriental, Booking.com, Expedia, Hotels.com, Priceline, Orbitz, Travelocity, Odigeo and Jetsetter so you can book your Mandarin Oriental, Atlanta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing