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Mandarin Oriental, Atlanta
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Reviews (1,006)
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Reviewed January 16, 2013

I took my wife to the Mandarin Oriental to celebrate her birthday. The hotel knew the occasion and went above and beyond to make sure we had a great stay. From the moment we arrived to the moment we departed, we were treated like royalty. No other hotel has the fabulous level of service as a Mandarin. They know what you want before you do. The staff and management made my wife feel so very special. Thank you Robert, Roberto, Florien, Dalton, Arianna, Gretchen, and all the rest that are too many to mention. We had a great room, extremely fine dining, a magnificent spa and terrific entertainment in the Taipan Lounge. At our birthday feast in The Cafe my wife mentioned that as she was in Atlanta she was in the mood for peaches. None were on the menu. The Chef heard and whipped up a peach cobbler for her. She was thrilled. When in Atlanta we will never even think about staying anywhere else. How can you improve upon perfection?

Room Tip: Get a Mandarin Suite if you can.
  • Stayed: January 2013, traveled as a couple
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1  Thank SBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this reviewResponded February 6, 2013

I thoroughly enjoyed reading about you and your wife's wonderful birthday experience with us. Thank you for identifying the colleagues who were especially helpful as they always appreciate the accolades. We look forward to welcoming you back again soon and a belated Happy Birthday from me to your wife.

Regards,
Robert Lowe, General Manager

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Reviewed January 9, 2013

The service was excellent. My second visit to this hotel, and first since it changed hands to the Mandarin Atlanta, and both times I have been blown away by the courtesy and attention from the hotel personnel. The room itself was quite large and the hotel is conveniently located to both the highway and the mall. Buckhead is not the easiest area to walk around as the roads are large and busy and the distance between locations is great, but there are a few restaurants and a coffee shop easily accessible by foot. Otherwise a car is neccessary for getting around, even in the neighborhood.

  • Stayed: December 2012, traveled on business
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Thank Corgyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this reviewResponded January 11, 2013

Thank you for your review. I do want to point out that we offer a complimentary hotel car and driver to take guests within a 2 mile radius which covers the main Buckhead area of shopping and restaurants. Buckhead has almost completed a total redesign and beautification of the main areas on Peachtree Road to include sidewalks along both sides of Peachtree Road all the way through the central area of Buckhead including our hotel location making for wonderful pedestrian walking.

Your comments about the hotel and staff are truly appreciated and we look forward to welcoming you back in the future. Again, thank you for sharing your experience at Mandarin Oriental, Atlanta with TripAdvisor readers.

Sincerely,

Robert Lowe, General Manager

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Reviewed January 7, 2013

A truly exceptional experience for my wife and I. We booked a Mandarin room for a night and instantly decided to stay an extra night. The view of Buckhead was amazing, the bed was luxurious, and the bathroom was something else (Marble everywhere, plenty of room, a huge shower, and a deep soaking tub with its own great view). Concerning the service: top notch. We always felt very welcome. Someone was always available and ready to help in any way.

We also tried the spa, which I have to highly recommend. It was a relaxing experience from start to finish and was much more than just a great massage. The changing rooms are packed with any toiletry you could need. Just adjacent, a plush waiting room for until your appointment. The massage itself was beyond compare: the best I've ever had, complete with a wonderful blend of oils that will leave you physically and mentally soothed. Finally, there's a whole compliment of other ammenties: a hot tub, a sauna, a dry sauna, and showers. It was a not-to-be-missed experience.

Finally, we had breakfast (each morning) and dinner (our second night) at the hotel. Each meal was great. I would have to highly recommend the tempura Ahi tuna appetizer, and my wife would recommend the lobster bisque. And again, the service was exceptional.

If you're looking for the best in Atlanta, this is the place.

PS: The hotel is also well within walking distance of the best shopping in Atlanta, if that's your thing!

  • Stayed: January 2013, traveled as a couple
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1  Thank Bobby D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this reviewResponded January 11, 2013

Your fantastic review of your visit to Mandarin Oriental, Atlanta has made my day today! Our mission is to provide our guests with the ultimate unforgettable hotel experience in terms of service and luxury and knowing that we have acheived that purpose is what makes our colleagues so excited and delighted to be of service. Your comments are very much appreciated and we thank you for sharing them with TripAdvisor readers.

Robert Lowe, General Manager

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Reviewed January 3, 2013

Enjoyed a recent stay at the Mandarin Atlanta. The hotel location was great as it is within walking distance to great shopping, dining and the Marta station with trains to multiple locations including a direct line to the airport. Although close to lots of places, appreciated the hotel car service when it rained. Asthetically, the hotel is beautiful, nicely appointed and made for not only a productive meeting but a relaxing stay during our downtime. As someone who travel alot, I really liked the on screen TV guide that I don't find at many other hotels.

  • Stayed: December 2012, traveled as a couple
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1  Thank Benee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this reviewResponded January 11, 2013

Thank you very much for your wonderful review. We are always delighted to have business groups in the hotel and to know that we were able to meet and exceed their expectations. We look forward to having you back in the future.

Again, many thanks.

Sincerely,
Robert Lowe, General Manager

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Reviewed December 8, 2012

This was my first time that i was staying at the Mandarin Oriental - usually stay at the Ritz Carlton in Buckhead. After having tried this will definitely stick with the the Ritz.

The Mandarin lobby is fairly small - does not give the impression of a grand hotel. Surprising and disappointing - the restaurant and bar are the same and is this very narrow space. The staff at the bar was very helpful and service was good. However this small and narrow restaurant and bar for a five star hotel is very odd and inconsistent with five star standards.

Check in experience was average - not the effusive welcome you get at top luxury hotels and no explanation of the facilities or amenities.

Rooms are large, bed was good. Bathroom was fabulous and the quality of the towels and bathroom supplies were top notch.

Ordered room service breakfast. Egg omelet and coffee were both average. Nothing on the sides - usually hotels of this type will include toast, butter, jelly, some form of potatoes etc. This was simply the omelet and coffee - that is it. And the bill was $42!

I would like to try a different Mandarin and experience the luxury and service that they are famous for. Unfortunately Atlanta Mandarin is not the place for it.

Room Tip: Higher floor corner rooms
  • Stayed: December 2012, traveled on business
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2  Thank Wings_Wheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this reviewResponded December 12, 2012

I have ready your review and am hopeful that you will reconsider and give us another chance. since taking over the management of the hotel in May of this year, we have been making many exciting changes and additions to the hotel and some are still being implemented. I am sorry about disappointing you and truly believe that if you will return again, you will not be disappointed.

Thank you for your comments.

Sincerely

Robert Lowe, General Manager

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