Nothing about my stay at the MO went smoothly. From checking in to breakfast to a request for a humidifier, each interaction I had with hotel staff was met with bewilderment. They couldn't find my reservation when I arrived. They didn't seem to have any familiarity with the American Express Fine Hotel and Resort package that I had booked—and although I showed them my confirmation email and explained, I wasn't given any of the package benefits. When I checked out they still didn't understand that I had booked a package--when they finally did, all they did was partially remove the charges for my breakfasts. This all took a long time and a follow up phone call.
I imagine the running of this hotel will be smoothed out over the next year, but right now it's a mess that takes time and money and doesn't deliver a pleasant experience. Normally I stay at the Four Seasons which is dated, but the service (and breakfast) there is very good. I wish there were an excellent hotel in Atlanta that I got excited about, but it seems like a city full of inexpensive, bland conference hotels. The MO delivers McMansion trappings but nothing substantially luxurious.
- Official Description (provided by the hotel):
- Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more less
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