We stayed at this hotel for two nights whilst on business. I have always wanted to stay in a mandarin oriental hotel but there has never been one where i have visited so i jumped at the hance to stay here. This is not a cheap hotel or indeed hotel chain. $ 640 bed/ breakfast per night. And whether it has been rated or not yet is a five star hotel. Firstly the good points, the hotel is fabulously appointed. The rooms are lovely, bathrooms fab with loads of towels and exquisite bathrobes, lovely sheets but the bed is a tad too hard and i sleep on a firm mattress at home. I agree with other reviewers who mentioned that the tv is not easily viewed. However the rooms are sumptuous.
The hotel is quite odd. The common places are not large enough for a hotel this size. There is no large lounge and no separate restaurant and bar, they are one. A strange thing for a five star hotel. Moreover the restaurant bar is about 15 ft wide x 100ft long with the bar area in the middle. There is no maitre d' in the restaurant so you find yourself stepping in to the restaurant to announce yourself and standing right next to diners as the restaurant is so narrow. The night we went there was only one waitress so tables were not cleared from previous diners. Not what you would expect from a restaurant in a five star hotel. Miki the waitress deserves a special mention because she was totally professional and kept her cool. 40 covers on her own. The manager finally mucked in and started clearing the tables and helping her only when we complained about the state of the.
restaurant. He was clearly not happy at having to do this. The food however was fabulous my scallop starter something like you would get in a gordon ramsay restaurant and my steak cooked to medium perfection.
There are some things which are the norm in this hotel which would not happen in other 5 star establishments. Such as when you are checking in to the hotel you are presented with a $20 voucher for breakfast. Why? Whats wrong with the hotel computer? It should know you are on a b/ b tarrif. In fact it did when we looked at the bill and wondered why we were ever given a voucher in the first place. Also in an establishment that charges over $600. for their basic room. You are usually shown to the room by someone explaining on the way all the facilities and how the room works. For instance i didnt even realise the hotel had a pool and spa, no one told me. No one told me there was a courtesy car driven by a very pleasant bruce who was a delight. I found out when i went out for a taxi.
It seems to me that there are a few management issues which need to be tightened up. To deliver a proper five star experience. As well as making more space available as common areas.
- Official Description (provided by the hotel):
- Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more less
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