I have stayed at the Woodstock Inn twice during the past year. I have wonderful things to say about the location and the beautiful town, the service at the Inn not so much.
After my first stay I was charged three times. One charge was correct and for my room, the other two were unexplained. When I tried calling the Inn to dispute the charges it took about 30 minutes to speak to an actual person. When I did actually speak to a rep from the Inn she was rude and basically said she couldn't do much until her accountant could look at things. She made me feel like I was trying to scam the Inn, not apologetic for the mistake. She even asked if i stayed with a Mr. N. McKinnon, I did not which made me believe they charged me for someone else's room. I have never heard of this man. A week went by and I hadn't heard anything and my credit card statement remained the same. I left another message stating my concerns and never heard back. Days later my statement was finally credited. So frustrating. A call back to settle things would have been appreciated!
Spa is very overpriced. I had a hair trial and make-up trial which was over 200 dollars and was not what i wanted. I was rushed out without being able to try a different style. I left unhappy and stressed over my wedding and still had to tip 20%. I feel like gratuities should be left up to the clients discretion. I ended up going to a salon down the street for $50 and loved the results.
Reception is not very helpful, valet is inconsistent and customer service is poor!
- Official Description (provided by the hotel):
- Vermont's Most Beautiful Address. Woodstock Inn & Resort is a year-round destination in the village of Woodstock, Vermont that embraces the vision of Laurance and Mary Rockefeller. With a legacy that’s deeply rooted in the Woodstock community, the Inn is cherished for its preservation of New England history, heritage, and elegance. ... more less
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- Also Known As:
- Woodstock Hotel Woodstock
- Woodstock Resort
- Woodstock Inn Vermont