We have just left this hotel in utter disgust, a week was booked for a special birthday treat.
We arrived and as usual we checked our bed linen, it's our philosophy to do so in any hotel regardless of star rating. The mattress cover was stained and filthy, we contacted management and they changed our room, but alas dirty linens again, so on our first night there exhausted from travelling, we went to an upgrade to a suite. The suite was very nice, as is the hotel to look at, well on the surface that is! We thought all would be well but no, the smell from the toilet hurt our eyes and throat. We reported this to the front desk, a young man was sent with a bottle of blue liquid in his hand, which he put down the loo and told us it would be ok. In the middle of the night, maybe as we'd flushed a few times, the smell woke us up with a vengeance! Methane wasn't the word! So a very disturbed nights sleep, and in the morning reported this to the front desk. We were told the manager was away for 1 week and he can do nothing! We were going out for the day, and returned to nothing done about the smell!! We then called to report this and were given a bottle of chemical to pour down the loo ourselves! One of us suffers from respiratory problems, which sparked off breathing problems. We approached the front desk yet again this morning, and eventually had a meeting with someone from management. He assured us a change of room would solve everything with clean linens he would personally check and no smells. Told that some bedrooms do suffer from these smells from time to time. We reluctantly changed rooms, no.4 change in 3 days! We had a 2 bedroom suite, so thought we'd have extra pillows, and upon checking them, lo and behold the sweaty yellow stains on all the pillows. We asked for them to be changed. House keeping brought us..yes you guessed filthy pillows! My wife took 2 pillows to the front desk to show the manager himself, his reply was " well they've got clean covers" no sign of sorry or remorse. We immediately checked out, no way would we recommend this top show hotel. We actually have found a clinically clean alternative place to stay. I will give this new clean place a 5 star and a highly recommended vote. So steer clear of this hotel. Benahavis itself is beautiful with nice people, a shame about this thorn in the Rose bush!!! Esta hotel es muy sucio, no recomendiente. Lo siento mi espanol es poquito. Gracias.
- Official Description (provided by the hotel):
- Enjoy the exclusivity of this unique hotel 4* SPA located in Benahavís, a natural heaven. The Gran Hotel Benahavís SPA is the perfect place for those who want to forget it all and immerse themselves in elegance, comfort and luxury. With 4 stars rating the Hotel offers many facilities and services beyond guest’s expectations. Let our idyllic gardens and outdoor pools seduce you, savour its exquisite cuisine, rest in its large rooms and pamper yourself in our SPA. ... more less
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- Also Known As:
- Benahavis Gran Hotel