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“Disgusting Food, Needs closing down and having a refurb.”

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Gran Hotel Benahavis
Ranked #2 of 4 Hotels in Benahavis
Certificate of Excellence
Alcaidesa, Spain
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Disgusting Food, Needs closing down and having a refurb.”
Reviewed February 3, 2013

Have just returned from this hotel, location is fantastic and Benhavis is beautiful with plenty of tapas bars and wonderful restaurants.
I made a complaint about the Spa and food to the hotel reception and I was promised that one of the managers would call me to discuss. No one has phoned so I only feel it right I let people know my experience. Avoid the food, the Breakfast was awful and tasteless the coffee was just milk and water and the orange juice was like powder juice. The breakfast was cold and greasy with tined mushrooms and eggs swimming in Grease. The evening meal was terrible with very little choice and beef that just did not taste like beef.
The hotel is very shabby with stained carpets, holes in ceilings, and the rooms were very boring.
The Spa is not worth going, don't waste your time. The Steam room was out of action, no Jacuzzi jets working, the Spa was cold and needed heating, with a nasty damp smell to it.
This hotel really does need a good refurb, I know it's out of season but if they promote the Spa it should be heated and clean which it was not.
I would not recommend this hotel to anyone, However Benhavis is lovely

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maldives39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
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Redditch, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 1, 2013

stayed here for 5 nights end of january 2013. hotel very quiet due to lack of clients BUT we were so well looked after by all the staff. Food was very good both for breakfast (buffet style) and in the main restaurant. all of the hotel facilities were available and the grounds and the pool area were immaculate. we had a wonderful stay and wouldn't hesitate to recommend the hotel or indeed would definitely like to return

  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
2 Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed January 11, 2013

We stayed there December 28-29, and enjoyed it. Nothing much was happening at the hotel or in the village - extremely quiet. Restaurant OK for dinner and breakfast; prices reasonable.
The spa procedures are little weird, but I suppose it makes sense. There are 50-minute slots, and you need to book ahead. This is for use of the common facilities - steam rooms, saunas, jacyzzis etcetera. We never tried any treatments, so uncertain how these are affected by the weird access rules.
In the morning, our car was covered with a thin layer of ice. An extra coffee at breakfast, and it would have been gone. As it was, we had to put a customer loyalty card to a use for which it was never intended. Kept us loyal, though.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank permorten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 7, 2012

Most enjoyable wedding reception from start to finish. Tapas and guitar playing to welcome us from Wedding ceremony. Relaxing by pool watching sunset before adjourning indoors to sumptuous meal followed by great entertainment. Irish wedding in October at Gran Hotel recommended!

  • Stayed September 2012, traveled as a couple
    • Service
Helpful?
1 Thank nualaduignan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 4, 2012

We wanted a quiet spot, space for comfortable sunbathing and the ability to walk from the hotel to a choice of restaurants. The Gran Hotel Benahavis certainly delivered on all those points. Breakfast buffet was good and plentiful, lunch from the pool bar was nice and reasonable value, dinner in the restaurant was great. Our room, number 222, was spacious and the bathroom large, everything was perfectly clean. The pool and surrounding areas were clean and the beds (with padded cushions) were lovely and comfy for full-day sun worshipping sessions! Our disappointments were getting twin beds rather than a double, having to pay to store own items in the minibar, and having to pay for each 24h use of wifi... these are relatively small things that take the edge off when staying at a 4* hotel. Overall, a good hotel in a fabulous spot, 10 mins drive from the coast road.

Room Tip: Those facing onto the courtyard are nice, some outward facing ones have views of mountains tempered...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HelenPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prestbury, United Kingdom
Level Contributor
174 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 30, 2012

We have stayed here many times, as it is good value for money and great for visiting Benahavis. We had a large bedroom and bathroom, which was very clean and well equipped. The breakfast seemed to have improved and apart from the terrible coffee was good, with plenty of choice. The Receptionist was extremely efficient and very polite. One improvement I would suggest is wifi in the rooms at no charge, as these days it really is expected.

Stayed September 2012, traveled as a couple
Helpful?
Thank lmainz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hexham
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 29, 2012 via mobile

We have stayed at this hotel six times since 2010. Whilst the hotel is looking a little tired, there is some effort to keep up appearances. This year we noted new sun loungers and cushions around the top pool and new cushions to the lower pool.
In our view this is still a good hotel and really good value, in these hard times.
The buffet breakfast can be very acceptable but when the hotel gets really busy, which it does at weekends, there seems a lot of pressure on the basics such as orange juice. As this comes from a machine it's of variable quality.
The big advantage of Benahavis is the number of restaurants and bars in the town itself. As such it would be a disappointment to anyone who chose to stay at the hotel for dinner. This September we noted only two or three couples at most taking dinner at the hotel, despite the best efforts of the hotel to set the courtyard tables for dinner.
The hotel is in a lovely setting and there is always space around the pool. We shall continue to holiday at the Gran Hotel and would recommend it to anyone who wants to get away from the hustle of the Costa but still wants that in reasonable distance - provided of course that you have a car.

Stayed September 2012, traveled as a couple
Helpful?
Thank tynevalleytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Benahavis

Property: Gran Hotel Benahavis
Address: Huerta de Rufino S/N, 29679 Benahavis, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benahavis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Benahavis
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Benahavis 4*
Number of rooms: 95
Official Description (provided by the hotel):
Enjoy the exclusivity of this unique hotel 4* SPA located in Benahavís, a natural heaven. The Gran Hotel Benahavís SPA is the perfect place for those who want to forget it all and immerse themselves in elegance, comfort and luxury. With 4 stars rating the Hotel offers many facilities and services beyond guest’s expectations. Let our idyllic gardens and outdoor pools seduce you, savour its exquisite cuisine, rest in its large rooms and pamper yourself in our SPA. ... more   less 
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Also Known As:
Benahavis Gran Hotel

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