Our first morning got off to a bad start due to being rushed and harassed over breakfast, which was confusing as site talks about it being relaxed and eating in the comfort of your room. Followed by no water to shower with and was very rudely spoken too when I questioned why there was no running water, this happened more then once in our stay and blamed people showering two times a day, which was odd as surely people have paid to use the facilities as advertised.. the pool was topped up every morning with water but badly needs treating as water looks off colour and would fail any ph test, The pool is not suitable for children or less able bodied, as there is no safety equipment poolside or steps or ladders in or out the pool so only options are jump in at deep in or trying to lower your self in, getting out could also rise issues, self catering facilities where a game of roulette as different items where missing everyday or laying dirty in the sink, I would high advise if going to take you own chopping board and not to let any food touch the table or work surface as found dog asleep on table and told any food to put on fridge as stray dogs will get to them if on counter as kitchen is outside with no door, just a heads up on wildlife carefull not to shine torch high in bathroom when dark as bird living in large wasps nest will get out and fly around room pooing in shock. Our yurt was nicely laid out but smelt like a wet dog, also was large drop outside our front door less then 1meter away also not suitable for children or if you have more then one drink, if you go would advise using a luggage lock on door when your not in there as road runs right next to yurt and random cars or people riding horses go past, will also keep stray doors out, ear plugs will help on the matter as night time seams to be when the all barking and howling and runing around start. Then with a high speed train as your morning wake up call. Left this "holiday"after spending a lot of money feeling run down and tired and mistreated.
Would I go back...No
Would I recommend...No as there are much nicer and relaxing yurt sites in spain to stay in which will go to in future.
Site needs tidying up broken furniture replaced or removed, more cleaning needed also a customer service course wount go a miss, to learn how to treat a Paying Customer with respect. Also First aid kit and fire escape route needed along side other improvements.
- Official Description (provided by the hotel):
- three beautiful mongolian yurts all with fantastic views. Each yurt has been furnished to a high standard and share pool and hot tub both with views. The yurts are spaced well apart to provide privacy and peace during your stay. We have created a relaxing environment for people to unwind completely. You can self cater or meals can be delivered to your yurt. ... more less