Good customer service, room comfortable, clean, well used. Did not try restaurant. Breakfast was the usual, nothing special. Location was good for staying outside of DC & took Metro into the city. People were friendly and helpful.More
Good customer service, room comfortable, clean, well used. Did not try restaurant. Breakfast was the usual, nothing special. Location was good for staying outside of DC & took Metro into the city. People were friendly and helpful.MoreShow less
Dear Jeanette; Thank you for your review of the Best Western Battlefield Inn. We are pleased to see that overall you enjoyed your time with us and we exceeded your expectations. Its great hearing that the hotel, staff, accommodations and services were a good fit for your travel needs and you found the Best Western Battlefield Inn to be clean, comfortable and convenient place to stay. Thank you for being our guest, we hope to see you again in the near future.
We are Best Western Diamond members. We wanted to stay here because it is very convenient to northern VA horse country. However, the entire stay was a total bust! The hotel was dirty, our room door did not seal, the lights were mostly out and it was very noisy. Trucks were allowed outside in the parking lot and they idled all night. Young people party'ed all night long by the pool. Please don't go here if you want to get any sleep!
Dear Matthew; Thank you for taking the time to reach out to us we appreciate your feedback regarding your recent stay. We know the importance of a good nights sleep for our guests and work hard at providing a very clean and comfortable guestroom with all the amenities of home, with the goal that our guests can rest well and enjoy their time with us.
We sincerely apologize that other patrons of our hotel disrupted your stay causing you to have a poor experience. We did not provide your family with an exceptional experience that we are known for and even though our managers on site were doing all they could to control the environment, it was not enough. We will work with our staff on better communications to our new and existing guests to have this not happen again. We hope you consider a future stay with us as this was not the norm for our hotel by any means.
My wife and I stayed here one night after visiting the National Park. Rooms clean and well appointed, staff courteous and professional, but significant noise problems. Lots of construction type workers staying at hotel who talked loudly and smoked outside of rooms. Had to change our first room that was an adjoining room because could easily hear conversation coming from next room. And in our case our neighbors were two young construction workers using foul language. However the major noise issue was the hotel bar/lounge. Due to the courtyard style layout of the hotel there was no getting away from the noise even though our room was on the other side of the hotel and we ran the fan unit at high speed. It was impossible to sleep. Then at around 2:30 am, we could hear what we assumed were bar patrons calling out and speaking loudly out in the courtyard. This is not a hotel for travelers looking for a nice place to spend the night. This is certainly not what we expect when staying at a Best Western. Lastly, if we had simply been informed at check-in about the bar noise and number of construction workers staying at the hotel we would have moved on and avoided this terrible nights stay.
Dear Jeff; Thank you for taking the time to share your recent experience with us. We appreciate the compliments for the well appointed, clean and comfortable guest room and the staff.
We owe you an apology for not being able to do more for you, even after we relocated your room furthest from the restaurant where the band was playing. You were still left with a restless night and that is not the memory we want to leave our first time guests with. We understand how important a peaceful night sleep is to our guests and typically provide an exceptional guest experience. We know we can't take this back and terribly sorry for the inconveneince this caused leaving you have a poor experience. We will work on our communication with our guests and remind our current guests to keep their voices down after a certain hour.
stay here couple times a week excellent rooms and staff are very professional at there jobs and take very good care of their guest.been staying here for several years for business good location and very good price. if you ever have a problem they are always willing to take care of it right of way which i've had very few problems over the years i have stay here.
Dear Clifford; From all of us with the Best Western Battlefield Inn, thank you for the wonderful 5 star review. We pride ourselves on delivering exceptional customer service at a great value, we are very pleased to see that was well received during your time with us. We greatly appreciate you being a return guest and for letting our hotel be your home away from home all this time.
We will see you again soon.
The staff couldn't have been more accommodating or pleasant. I did not go to the breakfasts so I can't comment on them. My only complaint would be no elevator BUT they let us use the service elevator.
Dear elmochamp; Thank you for taking the time to share your trip with us. We are very pleased to see you had a great stay and appreciate the warm remarks and compliments for our staff. We are delighted to see that you will return to the Best Western Battlefield Inn on your next visit to the area.
This is my second time staying at The Battlefield Inn being there for a special event held at the hotel. The staff is wonderful. My room has been great...all refurbished and toasty (both stays were in January!). It's a dog friendly so my dog approves too! Clean, nice breakfast and it is more than just a cellophane wrapped doughnut! I would definitely recommend this hotel and would definitely return.
Dear Guest; Welcome Back and thank you for selecting the Best Western Battlefield Inn as your choice hotel when in the area. We are delighted to see you enjoyed your stay and thank you for the wonderful review and positive feedback. We look forward to seeing you again soon.