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“Nice front desk staff”

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Best Western Manassas
Ranked #10 of 20 Hotels in Manassas
Russell
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice front desk staff”
Reviewed April 28, 2012

The hotel was an average Best Western, kind of in a different location then one would expect. The front desk staff were awesome, completely friendly and helpful.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank alaskaemt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
New Jersey
Level 6 Contributor
106 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 21, 2012

A little off the path but not too far. It is in a quiet area. Check-in was fast with courteous and pleasant staff. The room was clean with a comfortable bed and good internet access. The breakfast offered assorted cereals, waffles, bagels and pastry. The seating area, if you wanted to eat in the lobby, was small - 3 or 4 tables off in the back corner. I just didn't fell comfortable but might just have been me. Check out was quick and easy. Overall the stay was good and would stay there again if I return to the area.

  • Stayed April 2012, traveled solo
    • Value
    • Location
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Helpful?
1 Thank njslim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2012

My family of 5 stayed here for a four day Spring Break trip to DC during the Cherry Blossom Festival. Check In was a breeze and I had no problems using a debit card through Booking.com (system for the Best Western website)! We got a great rate of $62.00 a night through the website which was fabulous for DC. Despite being slightly nervous about what we were getting, the reviews seemed right and I was pleasantly surprised. Also, I should point out that Best Western allows children to stay in your room for free which is important to families with more than two children, The hotel is older and the room we stayed in was a slightly outdated but it was very, very clean. They have a large maid staff that works in teams to clean each room every day of your stay. They change the sheets daily and literally cleaned every square inch! I cannot express enough how great the cleaning staff was! Every room is non-smoking with stiff penalties for violators ($300 fine) – but it is also plenty safe to go outside if you smoke (like my husband) at night. There was a mini fridge (with a freezer) and microwave in every room which made having some meals in the room and packing lunch for the day very easy. There is a small fitness center with adequate machines. The hotel is located in a quiet and safe area close to many stores. There is a nice Mexican grocery next door and a regular grocery is 2 minutes away. Restaurants are close as well. The breakfast was uninspiring and the area it was served in was very small, but they did have a waffle station. The hotel staff was very friendly. There is an older computer that worked great in the lobby for checking email and printing directions. The hotel also has free WIFI but since we decided to basically unplug on our vacation, I did not use it. While the hotel is a little far out in the burbs, it is only a few minutes from the Vienna Metro. Parking spots at the station are easy enough to find on the weekends but be prepared to leave very early on weekdays. Being our first trip to DC and not from a large city, we were actually glad to be able to retreat to suburbia at the end of the day. If/When we ever return to DC, we will use this hotel again. I recommend it for anyone who is traveling to DC on a budget and wants a very clean, safe place to sleep.

Room Tip: This hotel does not have an elevator so try for a room on the first floor.
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  • Stayed April 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank FamilyofFiveOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi B, Guest Relations Manager at Best Western Manassas, responded to this review, April 17, 2012
Thank you for the positive review. We will let our housekeeping staff know of your comments, we are sure they will appreciate the recongnition. We are happy we exceeded your expectations and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flushing, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2011

I was staying at the hotel for three weeks for work and it was a pretty basic hotel. The hotel is located near a supermarket, Starbucks, IHOP, and some fast food restaurants, all within a walking distance. The area is pretty quiet at night so that's cool for me. The internet was working pretty well in the beginning of my stay but sometime it wasn't reliable. As for the breakfast, I was in love with the waffle machine and the all day complimentary espresso; it's just that I try not to have waffle too often. Another plus side is the hotel is next to a Mexican supermarket and restaurant which serves pretty authentic Hispanic foods.There's also laundry coin machine on site. I think overall the stay at Manassas Best Western was pretty satisfying to me.

  • Stayed October 2011, traveled on business
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Helpful?
2 Thank THo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at Best Western Manassas, responded to this review, November 17, 2011
Dear THo11, Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Petersburg, FL
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 26, 2011

During a 12-day road trip through Georgia, the Carolinas and Virginia, we stayed in 5 Best Westerns. This one was the worst of the 5. The front desk staff was pleasant enough, but not overly friendly and welcoming. Our bathroom looked “worn out”; the door jams needed a fresh coat of paint. The breakfast was less than inviting. We believe the waffle batter had been watered down as well as the apple juice. While we had a coffee maker in our room, it was missing the carafe. Hotel needs a makeover.

  • Stayed September 2011, traveled as a couple
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Helpful?
1 Thank OldWorldEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at Best Western Manassas, responded to this review, October 3, 2011
Dear OldWorldEurope, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2011

front desk was very polite, curisoty, and repectfull. My family and I enjoyed our stay. we would recommend this hotel to any family members that may come in to town.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
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Helpful?
1 Thank 60895TAbbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Guest Relations Manager at Best Western Manassas, responded to this review, September 1, 2011
Dear 60895TAbbott, Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again at Best Western Manassas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wash DC and Munich DE
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 10, 2010

I live in Manassas, and we lost power in our home for almost four days during the Blizzard of 2010. We went (de camped is a better word) to the Best Western after one VERY cold night in our home with no heat. The staff here was nothing less than awesome. They made a difficult situation for our family a little bit better with their friendly and supportive manner. They took every request and made it a reality quickly. But more than that, they were so nice and treated us like fellow human beings in a difficult situation. My wife made the comment we've had less friendly staff in five star resorts and hotels. I've travelled the globe and stayed in some of the most famous hotels and resorts in the world. If you asked my favorite hotel right now, I would say it was the Best Western in Manassas.

  • Stayed February 2010, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank rule62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourDCManager, Manager at Best Western Manassas, responded to this review, July 14, 2011
Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Manassas

Property: Best Western Manassas
Address: 8640 Mathis Avenue, Manassas, VA 20110-5269
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 20 Hotels in Manassas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Manassas 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Get away to this Manassas hotel and enjoy a great price and a wonderful location near Dulles Airport, Micron, Washington, D.C. attractions and more. Best Western Manassas is located 31 miles west of Washington, D.C., and 60 miles east of Virginia's Blue Ridge Mountains and Shenandoah Valley (Luray Caverns, Skyline Drive, and all the best wineries). At the Best Western Manassas, your comfort is our number one priority. During your stay with us, we will make you feel at home with our contemporary, spacious guest rooms and our warm southern hospitality. You are someone special when you stay at the Best Western Manassas. Our staff is happy to provide information to several nearby tourist attractions within walking distance of the hotel. Be sure to get directions to the first and second battles of Bull Run. You can stand where General Thomas J. Jackson was immortalized as "Stonewall Jackson." Explore the quaint history of Old Towne Manassas and the Manassas City Museum. Visit the Best Western Manassas and explore the history and beauty of Manassas, Virginia. A complimentary extended breakfast buffet will greet you each morning. This 100% smoke-free hotel near Washington, D.C. also offers an exercise facility, free parking, a 24-hour front desk, guest laundry, a business center, a steam room, 24-hour complimentary coffee and free newspapers. For a memorable visit to Manassas and the Washington, D.C. area, reserve a stay at the BEST WESTERN Manassas today! ... more   less 
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Also Known As:
Manassas Best Western

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