People say that Olive Garden (or the OG as I call it) is overhyped, mainstream, tacky Italian food. But you know what, it would not be such a popular place if it weren't so good either. The truth is, OG is a guilty pleasure for me. I hate to admit it (because I love to go to upscale, unique Italian bistros) but I truly do love their menu.
This place was recently redone, so it looks a bit nicer. The hosts and wait staff are meh, nothing special or engaging. They suffer from "I work in a chain, no one cares about me or my attitude" syndrome. It may just be an in-between job, but your TIP will be bigger if you dazzle me and treat me well.
You can't really beat the value and the food, but this location gets so busy so quickly that it can be annoying. They don't have an organized system or large area to wait in, so people are strewn about outside waiting for their tables. Otherwise, no complaints really. Just go for the classically good food, not the service or the ambiance.