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“Great stay”

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Holiday Inn Express & Suites Manassas
Ranked #7 of 20 Hotels in Manassas
Certificate of Excellence
Reviewed July 15, 2013

This is right off I-66. Formerly a Country Inn and Suites. We stop in Manassas about twice a year.
Tried many of the hotels in the area and this ranks up there as one of the better ones. Room was clean and large with nice amenities, like a fridge, microwave and coffee maker. The tv was a large with a sleep button. always find that useful. Breakfast was a full breakfast and very nice. Keep you going till lunch easily. Would not hesitate to stay here again.

  • Stayed: July 2013, traveled with family
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Thank grantham353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 - 128 of 173 reviews

Reviewed July 9, 2013

My stay at this hotel was excellent. The staff was very professional and competent. The room was very clean and the bed comfortable. I recommend this hotel for everyone. Thank you so much for an excellent experience!!!

  • Stayed: June 2013, traveled as a couple
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Thank bonnie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

The staff has been excellent for us and has helped us when something didn't go well. Rooms are clean and beds are very comfortable. Breakfast is good and there is good variety. Coffee is decent and available late in the day. The property overall is very is nice. We would stay here again and recommend this hotel.

However, I will check out other hotels in the area because the AC unit was controlled by a thermostat and came on and off constantly after a few minutes of running. It was controlling the temperatures well but the on and off cycle is just too much of a nuisance during the night. Hotels can be noisy and a fan really drowns noises out. We like hotels that have a fan with the HVAC unit which can stay on during the night so the on and off AC cycles and silence periods are not so noticeable. Some of the AC units are leaking water also.

Room Tip: Check the room out if possible.
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  • Stayed: July 2013, traveled with family
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Thank tony m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Overall there are no complaints. The hotel was clean and well kept. The amenities were standard and I had no negative experiences. It would be nice for a little more décor in the room...The room was clean and contemporary, but one entire wall was white and the ceiling looked like construction material. Odd, but not a drawback.

Stayed: July 2013, traveled as a couple
Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

This room was very CLEAN which is the most important thing to me. Beds were very comfortable. We really enjoyed the great breakfast each morning. I thought there was a large variety to choose from for a continential breakfast. Our family would not hesitate to book this hotel again.

  • Stayed: May 2013, traveled with family
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Thank Lora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

First of all, this hotel hosts student travel groups quite often this time of year. That alone could make you want to stay elsewhere as they can make a lot of noise. I have so many issues with the staff here that I would be typing for days if I mentioned every issue. For starters, they need to be more professional when speaking on the phone as I overheard many conversations I probably shouldn't have. Often I couldn't find the lady at the desk because she was outside smoking & hanging out with the guests. She also was in several guests rooms for extended periods of time instead of at the front desk. The hotel couldn't provide towels one evening & the man at the desk couldn't transfer calls & asked people to call back & again & ask for the room number. There was a different lady at the desk when we arrived & abruptly announced "she was outta here" in the middle of our check-in which I also found rude. Overall, I think this hotel could do with some housekeeping of their own & hire an entirely new staff who is less interested in socializing in guests rooms, smoking area, parking lot & more interested in providing guests with what they need. I waited at the desk on 3 different occasions when I needed something & no one was there - once was around 5 minutes, the others I clocked at 7 minutes & 11 minutes. That is pretty ridiculous. Rooms were fine, beds comfortable, breakfast was fine & Cracker Barrel is just across the street. I did have hair in the tub which always grosses me out but it seems like that happens at nearly every property I stay in these days. The staff ruined it here & I will not return.

Room Tip: Request room away from vending & elevators to avoid noise. Ask if student groups on property &am...
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  • Stayed: May 2013, traveled on business
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1  Thank Lem1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Manassas, responded to this reviewResponded June 18, 2013

Dear Lem1,

Thank you for your feedback regarding your recent visit at our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.


Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

Only a mile from the Manassas Battlefield and beautiful countryside. I was on a business trip and the hallways were quiet so it was easy to work in the evenings. Room was fresh and clean and the grounds around the hotel looked very nice. I will recommend this hotel to people I know going to this area.

  • Stayed: May 2013, traveled on business
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Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Manassas

Address: 10810 Battleview Pkwy, Manassas, VA 20109-2348 (Formerly Country Inn & Suites Manassas)
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Manassas
#4 Family Hotel in Manassas
#4 Business Hotel in Manassas
Price Range: $101 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Manassas 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Manassas Hotel Manassas
Holiday Inn Express And Suites Manassas
Country Inn Manassas
Manassas Country Inn

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