We arrived on 04/01/12 and greeted by manager. All was great. We were not satisfied with room and manager gave us an additional room for the price of one. That was awesome and our teenage boys were excited. The next day I checked our bank account on our lap top to make sure everything was ok. There was an amount of $700 and $200 taken out of our account which was way more than the total of our room price and left us with $6.00 in our account. I went down stairs and explained the situation. Manager said he will take care of it. Needless to say it took 3 days of our stay of 4 days to get our money corrected and place back into our account. Manager stated that it was our banks fault but our bank could not correct our account for the amount manger was trying to refund us of $746 because a transction of that amount was never made. I'm very disappointed in how long it took to straighten out our acct and the hassle we went through because we were on vacation and that was our vacation money. Fortunately our bank was nice enough to credit us $700 to help cover our expensives for our vacation. If our bank had not stepped up to help us out we would have had to cancel our vacation and go home due to lack of funds. This was a stressful vacation than a relaxing one. This should have never happened and more than likely we will never stay or recommend anyone that visits Manassas to stay there.
- Official Description (provided by the hotel):
- La Quinta Inn and Suites Manassas, off I-66, is near Prince Williams Convention Center, George Mason University, Novant Health Prince Williams Campus, Micron Technology, ATCC, Able Equipment, Atlantic foods, Atlantic Research, Eli Lilly, Lockheed Martin, Martin-Brower, and Fort Belvoir. Rooms feature refrigerator and microwave. Enjoy free Ultra Fast wireless internet, daily free Bright Side Breakfast, free parking, indoor pool, and business and fitness centers. Nonsmoking. Pets stay free. ... more less
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