Stayed here on Aug. 23, then on our return north we stayed again on Aug. 30. Tale of two trips. Both check-ins I was greeted in a very friendly manner, welcomed as a PC member and given coupons, discounts, etc. that were due to me. Stayed in double Queen room each time. Very clean, whole hotel was very clean. Smelled clean in the lobby, elevators, hallways, rooms, etc. HUGE room. Flat screen TV, microwave, refrigerator.
First check-in went very smoothly and check-out was just as easy. I was encouraged to go to this site and leave an independent review since we had enjoyed our stay. The second time we checked-in they had my reservation incorrect. First, they had a higher rate listed as to what I had on my confirmation sheet. Only a five dollars more, but every penny saved counts nowadays. Front desk person took care of it immediately on his computer. Also, had us in a King Bed room when I reserved 2 Queens. Again not a problem he took care of it without much delay.
Only down sides to this hotel are as follows:
#1, Queen beds are not really queen-sized. We have queen at home, and this "queen" was nothing more than a double bed at this hotel. Although the sheeting and pillows are great. Just give us a Queen bed.
#2, They advertise a bar area, which looked very chic, but when we arrived back at hotel from dinner at 10 PM on Saturday night we planned to patronize the bar only to find it closed??????? Saturday night at 10 PM? With a 3/4 full hotel? Must not want to make any $$ there.
#3, Breakfast management is a nightmare here. We arrived at breakfast at 10 AM. Only one waitress on duty even though hotel was pretty full. Most of the booths and tables had the dirty dishes, glasses, etc. from the previous patrons. We waited 10 minutes watching the waitress (older woman) attend to the customers and try to bus the tables herself. She was too busy to seat new patrons. There were several waiting to be seated. My wife finally went to the front desk to get her some help. Young woman from front desk cleaned our table off and got us our juices. Still waited another 20 minutes as waitress attempted to wait on customers and take care of dirty tables. We finally got up and left since we wanted to get on the road, and at that rate we would not have been out of there until after noon. It was evident that management did not do a good job in managing the "bistro" part of the hotel. There were 3 people at the check-out trying to put paper in the printer, numerous cleaning staff on the floors cleaning rooms, and even a woman mopping the floor of the lobby. Someone should have been pulled to bus the tables and/or play host/hostess for the guests arriving for breakfast. Or hire someone to do this job when they know it will be busy. Woman at front desk made the excuse that there was a concert in the area last night and the hotel was pretty full, so they were busy.
Don't make excuses, do something to remedy the situation: that is good management.
This place could be a top-notch Holiday Inn if they can get someone to manage the "bistro" better.
PS The same waitress attended to us on the morning of the 24th the first time we were here and did a nice job. She was friendly and did her job well. But on that date we were the only patrons in the restaurant at 9 AM. Only about 5 cars in parking lot the night before.
- Official Description (provided by the hotel):
- Welcome to the newest hotel in Northern Virginia, the Holiday Inn Manassas Battlefield, our hotel features a convenient location, right off I-66, & is just a half-hour from locations such as Washington, DC, the Dulles International Airport (IAD) and the Ronald Reagan National Airport (DCA).Our Manassas hotel understands the needs of our traveler so we offer complimentary high-speed, wired & wireless Internet access, a 24-hour business center and excellent meeting facilities.Our hotel amenities make your stay a terrific experience. There's a heated indoor pool & whirlpool with an outdoor sundeck, a well-equipped fitness center and a 24-hour convenience store for snacks and sundries. You can dine on American cuisine at Twist Bistro & Lounge.Leisure Travelers and families enjoy our Manassas, VA hotel's location near attractions such as the Jiffy Lube Live, Dulles Expo Center, Freedom Museum, Manassas Battlefield, Splashdown Waterpark & the Manassas Mall. Visitors can spend a day in Washington, DC, which is just a half-hour away, and enjoy any number of DC's world-famous attractions.When you're looking for the best Manassas, VA hotels, book your reservations with us, & enjoy our excellent amenities in a convenient location.2011 Torchbearer Award & 2010, 2011 Trip Advisor Award ... more less
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- Also Known As:
- Holiday Inn Manassas - Battlefield Hotel Manassas
- Manassas Holiday Inn