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“Bad service and even worse food”
Review of Quattro Fratelli

Quattro Fratelli
Ranked #36 of 100 Restaurants in Qawra
Price range: $13 - $20
Cuisines: American
Dining options: Late Night, Breakfast, Delivery, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Reviewed August 28, 2012

We went to eat at Quattro Fratelli tonight and were expecting nothing more than a decent meal. Apparently that was already too much to hope for.
There were hardly any people in the restaurant, as it was quite early, but the service was so slow that we went to the bar ourselves in order to pick upt things like napkins or to get the waiter to come over. That was not a good start, but things turned for the worse when the food arrived. My husband had ordered a bacon cheese burger, which was so dry that he had to drown it in ketchup (which we, again, did have to ask for seperately). My daughter has maccaroni and cheese, but the sauce was watery and the whole dish completely bland. The pasta was also very al dente, so that food was left untouched. My son had chicken nuggets, which, according to the menue, were hand-breaded, but which clearly came from a bag, as they all (=that being a mere 2 pieces!) were the exact same size and shape. The fries that went with it were not fried long enough and soggy in the middle. Still he had the best food at the table! I had tortellini gigante, which, according to the menu, were served with a creamy mushroom sauce and parmesan shavings. I got a plate with 4 big tortellini that were swimming in a thin, bad-tasting, brown concotion. Judging by the texture of the mushrooms I suppose that they came from a jar and that part of the fluid they are preserved in had been used for the sauce. The "parmesan shavings" we were served were a bowl of ice cold and lumpy grated cheese. When we asked for the check (again, we had to go find the waiter ourselves for that) most of the food was returned to the kitchen barely touched, but nobody seemed to be interested in or concerned by it. The kids' meals were supposed to come with a toy, which we never received, but we were so eager to get out, we did not have the nerve to chase down the waiter yet again.
We are no gourmets and our expectations regarding food are simple and unpretentious, but this was a definite lowlight. We will certainly never go back!

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2  Thank Mia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 - 335 of 456 reviews

Reviewed August 3, 2012

vistied this restaurant several times , one of our party fell in love with the salmon! the pasta was also very good. the setting right by the sea is what we look for and with plenty of indoor seating if it gets chilly but not an issue when we wer ther in the recent heat wave!1

1  Thank sue12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2012

We decided to have a meal out whilst on holiday. The hotel recommended this place.

There were 3 other tales occupied when we arrived, yet after being given menus we were abandoned. Finally when the waitress arrived i was expecting an apology, or a nice polite request to take our order. What we got was her aggressive "YES", that wa sit, so we gave the order and discussed her rudeness.

After what seemed a very long time the drinks order arrived.

Then after an even longer period of time, we were thinking that we had been forgotten the food arrived. It was of a reasonable quality.

Throughout i was expecting the curtesy of being asked if everything was OK, but no sign of any waiting staff.

After finishing the meal we did consider dessert, but after another huge delay (being in mind there were only 3 other occupied tables) we gave up and requested the bill. Again that took ages so rather than wait for them to come to take payment i went to the cash till. Had to wait there for 5 minutes before the waitress came to take payment.

Overall it was particlarly appalling service, and not really made up for in the quality of the food.

Avoid if possible.

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2  Thank SteveGreenway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

Mothers Day fiasco.The service was slow and the servers had no clue what they were doing. It took over an hour to get a server/s to take the drink order for the 23 of us. The servers got our drinks after many attempts to get their attention, they never got it right we spent the time calling them to our table. We never saw the same servers, total confusion on their part. We finally got them to take the food order on a set menu of 3 main dish choices,they confused that as well. We waited over an hour for the salad and almost another hour for the main course. The servres were not Maltese and they had difficulty understanding English. We were there 4 hours, the manager was going table to table to address all the complaints not just us. The only thing we got within 3 minutes of asking for it was the bill. I would mention that almost everyone of us had a case of the runs and some worse the next day...I guess that was included. A waste of time and money.

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2  Thank Anastasi1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2012 via mobile

Ate here three times during our holiday and the food was consistantly good. The restaurant was busy on the Sunday night which was Mother's day in Malta but the service was still good and there was a great atmosphere. We returned another evening when they were not so busy and the young lady who looked after us was excellent. Good choice of food at reasonable prices. Recommended

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Thank Markandsuzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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