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“EXCELLENT VALUE FOR MALTA”
Review of Hotel Santana

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Hotel Santana
Ranked #4 of 14 Hotels in St. Paul's Bay
Reviewed April 23, 2014

Just returned from three weeks here. This is not yet a first class hotel or a new hotel but the staff, the food and the location for easily touring Malta ARE first class!! Although the hotel does not have wonderful scenic views except from the swimming pool on top, I have lovely sunset photos from there. But inside the hotel it is reasonably modern and fashionable although there may be some rooms needing a little updating and new painting was being done. Our carpet was showing signs of wear just at the patio door. We took the advice of tripadvisor and paid the extra for a superior room as we stayed 3 weeks. And we had two balconies, and a huge one completely private! But friends stayed for 10 weeks and were happy in their standard room facing front. It is the huge superking size beds which I think make folk think that the rooms are smaller than usual. That was my only gripe in our stay...a hard bed, with thin sheets which were not fitted and so bumfled up during the night! Changing the type of mattress and bed linen could make a difference to people's opinions of this hotel, because everything else was really good, Mind you the shower arrangement causing slight flooding each morning could be improved too but really didn't cause us any aggro. Credit to the chefs and hard working waiting staff...lots of choice every night (and it shows in my waistline where temptation was too much for me)...and similarly in the morning where I personally loved my selection of coffees at the machine (which was very good!) and porridge or beautiful bacon and eggs. But there was choice also there for a more European culture. Fresh fruit like figs etc might have been nice but for what we paid we consider we got excellent value and have already recommended this hotel to our neighbours. We will return again too.

Room Tip: We had a higher floor at the end of the corridor...Great!
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  • Stayed: April 2014, traveled as a couple
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2  Thank Pippasmum2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this reviewResponded April 28, 2014

Dear Pippasmum 2014,

Thank you for reviewing Hotel Santana on Tripadvisor and for your comments.

I will be sharing your review with my colleagues on the management team in view of improving our product and services.

In the meantime I hope that you will soon find the time to return to Malta and that you will once again choose our hotel for your accommodation.

Do let me know if you need assistance with future bookings.

Best regards
Carmen
Carmen Zammit
Sales and marketing manager
Hotel Santana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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810 - 816 of 1,619 reviews

Reviewed April 23, 2014

Hotel Santana is a lovely hotel with excellent facilities and lovely staff. When we arrived our rooms were ready immediately and they were really nice. The cleaner came daily and all bed sheets and towels were changed daily. They had an outdoor pool which is on the roof and a lot of space on the outdoor floors below to sit in the sun. They also have an indoor pool. For an extra cost there is a sauna room and massage facilities. We were all inclusive and so got breakfast, lunch and dinner included in our holiday package. All the meals were really good and the restaurant layout itself was lovely. The hotel is located down the road from the Buggibba bus station and so it was easy to travel around as you could buy a weeks bus pass for all routes around Malta for €6.50 (you buy it on the bus). I would definately recommend this hotel.

  • Stayed: April 2014
    • Value
    • Location
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    • Service
2  Thank Priya154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this reviewResponded April 24, 2014

Dear Priya 154,

Thank you for reviewing Hotel Santana on TripAdvisor, for your most favourable comments and for sharing your experience at our hotel with other reviewers on Tripadvisor.

I really hope that you will soon be able to return to Malta and to our hotel and hereby confirm our availability to assist you with any future bookings.

In the meantime I remain
Yours sincerely
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

The hotel is central near to shops, water front, and two minutes walking away from the bus station. Rooms definitely needs a refurb! You can use complementary pool and Jacuzzi which is great but only until 7pm. I have personally found bizarre that the restaurant food is of a great quality for dinner (you could see locals walking in from outside every single night), but it is an absolute disaster for breakfast as they serve canned fruit, vending machine coffees/juices and packed croissants/cakes. However, the overall stay has been very good, Mario at the reception is a big plus.

  • Stayed: March 2014, traveled on business
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Thank Sabrie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this reviewResponded April 24, 2014

Dear Sabrie 123,

Thank you for reviewing our hotel on TripAdvisor. I am pleased to note that you were satisfied with most of our services and regret to observe that our breakfast did not meet your expectations. I will share your comments with my colleagues on the management team in view of checking matters. At the same time I am surprise that you mention, for instance, that the croissants served at breakfast are from a packet and that we serve tinned fruit at breakfast. This is because the croissants are baked daily in our kitchen and while we do offer tinned fruit (as is also required by some guests), we also offer a selection of fresh fruit on the breakfast buffet.
I hope that you will soon be able to return to Malta and to our hotel. Do let me know if you need assistance with future reservations.

In the meantime

Best regards
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

In my opinion this is not 4 star hotel - it is decent 3 star.

Advantages:
- close to the bus station from which you can go to all places in Malta
- very quiet and calm place
- in the suite there is fridge and cooker so you can prepare your own food
Disadvantages:
- wifi is not free
- linens are rather old and too small - you can wake up on matress
- I am not fun of british breakfast, but porridge was awesome;avoid scramled eggs
- they should serve more fruits and vegetables

  • Stayed: April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Agata I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this reviewResponded April 22, 2014

Dear Agnieska C.,

Thank you for reviewing our hotel on TripAdvisor and for your comments about our hotel. I will be sharing your review with my colleagues on the management team in view of improving our product and services. In the meantime I do hope that you will soon return to Malta and to our hotel in the near future and promise you our availability to assist you with any future booking.

Best regards
Carmen
Carmen Zammit
Sales and Marketing Manager
Hotel Santana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014 via mobile

We have just returned from a two week stay at the Santana. We were really impressed with the hotel location,facilities and the friendly welcome we received. Our rooms were spotless , a credit to the housekeeping team. We thoroughly enjoyed our stay and are planning to return next year.

Stayed: April 2014
Thank Tracey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this reviewResponded April 22, 2014

Dear Tracey O.,

Many thanks for reviewing our hotel on TripAdvisor and for your most favourable comments. Our aim is to meet, and surpass, the expectations of our clients and we are thus very happy to note that you really enjoyed your stay at our hotel.
We hope that you will soon be able to return to Malta and to our hotel and hereby confirm our availability to assist you with any future booking.

Till then
Best regards
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

The hotel is well located within Bugibbua, it's easy to walk to a variety of bars and restaurants and is only 2 minutes form the bus terminal. The rooms weren't terribly special and the beds not overly comfy however, for a week B&B it was pretty cheap so can't complain.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank fairy_world_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Manager at Hotel Santana, responded to this reviewResponded April 7, 2014

Dear fairy_world_explorer,

Thank you for your comments and we are glad to hear that you enjoyed your stay with us at the Hotel Santana.

Regards,

John Bugeja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

To be fair to this Hotel all the staff are friendly and helpful, and the location perfect. A few problems however, on arrival the back room given was not very good, (I upgraded at additional cost). The food of good quality and a very good choice was often cold unless you arrive at the Restaurant when it first opens, and the veg was always undercooked. It appears there is a shortness of staff, housekeeping can be hit or miss, so many rooms to clean daily. Sorry would give three not four stars.

Room Tip: Book a front room, first floor rooms suffer from early morning with noise from swinging restaurant d...
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  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank lynn g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Manager at Hotel Santana, responded to this reviewResponded April 7, 2014

Dear Lynn,

Thank you for complimenting our staff.

Hotel Santana offers 3 different room types :
Standard rooms , Superior rooms & Suites .
The Superior rooms & Suites are all situated over looking the front of the hotel.

We have passed on your comments onto our F&B Department and Our Duty Managers who monitor the Dinner service and temperature reading are taken throughout the service.

Your comments regarding the housekeeping have been passed onto our Executive Housekeeper who will monitor the situation and take action where required.

Once again thank you for your comments as we try our best to Offer Good Value for money.

Regards,

John Bugeja

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
Price Range: $42 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
Official Description (provided by the hotel):
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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