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“lovely holiday”
4 of 5 bubbles Review of Hotel Santana

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Hotel Santana
Ranked #4 of 15 Hotels in St. Paul's Bay
Southampton, United Kingdom
1 review
“lovely holiday”
4 of 5 bubbles Reviewed June 17, 2013

We have just returned from a week's stay at this hotel. We went with an open mind due to some of the reviews on here. On arrival there was an issue with our room, we had been given a triple rather than a double with a cot for our 18month old. Reception found us another room room immediately on 5th floor which was a double with a balcony & had a cot delivered to the room. the room was dated& a tad on the tatty side but it was immaculately clean. we stayed on a half board basis & there was plenty of choice. The Chef even cooked some food separatelyy for our daughter as there is little choice for young children if they don't eat the same as their parents. The staff were very helpful & provided milk for my daughter in the evening when we hadn't been able to buy any in the local shops.

As has been said previously the staff were fantastic, they were very helpful & made our stay very pleasant. The hotel is undergoing refurbishment & will be lovely when finished. The only real negatives were the downstairs pool was a tad on the cold side (we couldn't use the rooftop pool as not suitable for very young children) & there was not much space for our daughter to have a run round other than the roof terrace which was busy during the day.

Overall it is unlikely that we will return to malta but if we did we would come back to this hotel. The area was great to see the island from & everyone was really friendly. There were guests staying here who have returned year after year & I can understand why. This is a lovely hotel, if a tad dated but is spotlessly clean.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinkyspangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, June 18, 2013
Dear PinkySpangles,

Thank you for reviewing our hotel on TripAdvisor. We ar epleased to note that you enjoyed your stay with us and found the staff to be fantastic. We are committed to take clients' feedback seriously and can assure you that the points raised in your review will be discussed internally to ensure that we always improve our product to assure maximum guest satisfaction.

We hope that one day you will return to Malta and our hotel.

Yours sincerely
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (385)
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English first
Bootle, England, United Kingdom
Level Contributor
1 review
5 of 5 bubbles Reviewed June 17, 2013

brilliant hotel flat screen tv, fridge, air conditioning and ceiling fan new bathroom suite clean towels everyday bedding changed everyday. the food was great loads to chose from roof pools great and they have an indoor pool to. we were on 5th floor at front of building great view and lots of sun at the front. new lifts and there fast the hotel is the best in the area i have been to others around there and its great. i will be going back there

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, June 26, 2013
Dear Mark T.,

Many thanks for taking the time to review our hotel on TripAdvisor and for your most favourable comments. We are happy to note that you were satisfied with our product, especially with the good food, the new lifts and the cleanliness of the hotel. Your comments about Annelise and Joe Grech have also been noted with thanks.

We look forward to be able to welcoming you back at our hotel and are at your service should you need assitance.

Yours sincerely
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana
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n.ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

Not long back after a few weeks staying in the Santana hotel on a BB basis. Had a look at tripadvisor before we booked and found a few negative points.We are seasoned travelers since 1977 and this was our first time in Malta and we loved the place despite a few places still having work in Progress. The hotel was well located only 80 meters from bus station and about 150 meters in both directions to the sea.Plenty of shops and restaurants within meters of the hotel.
Staff were very friendly and efficient.A young smiling Annaleese the receptionist had us booked in within minutes of our arrival,The room was spacious with sunny balcony all day.New paint and carpet and the ensuite was also new. Sufficient lifts and what a view from the roof top pool where we spent most of our time in between sightseeing. The breakfast was tasty and plenty of variety.The rooms were cleaned every day and towels changed when necessary.This is the first hotel we have ever stayed in where they take recycling seriously with a cabinet on each floor to recycle glass,cans and paper (great idea).
Our thanks to Joe Grech the front office manager who runs a very friendly and efficient hotel and we will be back again to the same hotel.

Room Tip: Go for front rooms the higher the better.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcgartland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, June 18, 2013
Dear Clients McGartland,

Thank you for your favourable comments on TripAdvisor. We do our utmost to provide an excellent product and excellent service so that clients enjoy their stay with us to the utmost.

Once again we thank you for your comments and positive feedack and we hope that we would be able to welcoming you back to Malta and our hotel in the near future.

Yours sincerely
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paderborn, Germany
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed June 11, 2013

At around 30 E per room plus around 3E per breakfast is quite a deal.
Room is basic with old but decent furniture, a fan in the ceiling, and AC (if it works). A balcony was also available. Also a basic TV and small fridge.
The shower suffers from lack of water pressure (especially the cold water) and from a proper drainage. Nothing was done even after complaining to the reception.
Hotel has a pool on the top floor in full sun (and wind) but this is not for children as there are only some small rails separating them from death by falling from that top floor.
Breakfast is tuned for British visitors which are the most common there from what I have seen. But what would you expect for this price? Considering that it is pretty good.
The reception charges you 1.25 E per day for renting the key to the room safe deposit box :) Yes that is right!
There is a bar near the reception with standard prices but be careful at the rest that you get as for example the British lady there stole 5 E from me by claiming that I only handed her 5 E and not 10 E when giving me the change. I did not want to start a riot but that was my last drink in this hotel.
WiFi Internet is available also for a small price of about 3E per 5h of usage.

Room Tip: Have some cash with you as the Credit Card refused to work in their machines. Right next door to th...
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Badrian23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, June 18, 2013
Dear Badrian 23,

Thank you for posting your comments concerning your recent visit to Hotel Santana on TripAdvisor. I am pleased to note that you found our hotel to be good value for money.
In the meantime rest assured that your comments wil be discussed with the Management Team so that we ensure that your feedback results in a better product.

Yours sincerely
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed June 7, 2013

Santana Hotel, Qawra, Malta

It’s difficult to know where to start. We have stayed there before on half board but not for several years. We returned on B&B, requesting rooms, 201, 301, or 401. In the event we were allocated room 101, which had been partly refurbished. The bathroom had a new toilet and wash basin fitted, but the toilet cistern ran continuously. The bath had been removed and replaced with a shower, however this was tiny, and the glass screen was not marked to indicate glass. Personally I like a bath at the end of the day, but this is personal choice. The bathroom door opened outward into the bedroom and one or other of us nearly got hit with it on more than one occasion. There was nowhere to keep personal toilet bags in the bathroom, these stayed in the bedroom. The hotel asked for washing not to be on balcony lines, a reasonable enough request if there had still been pull-out tines in the bathroom, but there wasn't in our room.
The bedroom had an old blue carpet with a separate rug, when we lifted the rug there were stains of some sort underneath. They had however fitted individually controlled air conditioning which seemed adequate although the weather wasn’t particularly hot at the time. The balcony which jutted out over reception was tiny, there were concrete troughs which appeared at one time to have contained cactii and other plants, these were all dead and dried up. One afternoon we left the room to find furniture from other rooms littering the corridor, though this was replaced by evening. The room had a flat screen tv, however the only English speaking programmes were Sky news and another news channel but this gets very monotonous after a while. While we were in the room one employee came and stuck the tv to the unit with sticky tape. The maid service was poor, the room wasn’t cleaned thoroughly probably because each employee had too many rooms to clean. Very often we were left without clean towels till late afternoon.
The reception area is old and tatty with little atmosphere and not very welcoming. On one occasion two youths appeared to be practising basketball in the reception area, throwing a ball to try and hit specific glass blocks that form part of the reception desk/screen. Breakfast was help yourself buffet with quite a selection to appeal to different tastes, but the cooked food such as bacon was kept warm and not too appetizing. The dining room staff were in the main very pleasant and hard working, although odd ones appeared to think they were doing you a favour. The outdoor pool was too cold for swimming due to the cold weather, this was a shame because it is a nice pool. When we went in the downstairs pool instead, there were rowdy people in there diving etc. this is supposed to be a quiet relaxing area, but the staff allowed it to continue so we gave up.
Many of the reception staff from previous years had left, and the new staff did not speak much, partly due to the electronic door opening where your key is like a credit card and you take it out with you. However the night duty manager was extremely pleasant and gave us every assistance to check-in online after we had encountered a lot of difficulty. He and the receptionist phoned Air Malta and resolved the problem which was causing us a deal of worry, and we are grateful to him for that. We were told by other guests that the evening meals were very good but since we didn’t dine in the hotel at night we can’t really comment.
All in all not a very pleasant experience and one we will not repeat.

Room Tip: The larger rooms with kitchen areas are ok, but cost more.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ticker_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, June 18, 2013
Dear Ticker _11,

Thank you for taking the time to express your experience on TripAdvisor. I regret to note that on this occasion our hotel did not meet your expectations. In the meantime I have discussed your comments with the Management Team in order to better our product and services.

I also note that you have previously visited our hotel before. I do hope that you will return. In that case please do contact me so that I may take personal care of your booking.

Yours sincerely
Carmen
Carmen Zammit
Sales and Marketing Manager
Hotel Santana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these St. Paul's Bay hotels

Colchester, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 1, 2013

My partner, Baz, spent 6 weeks at the Hotel to recouperate mostly during April 2013.
He met Eszter, who is a wellness specialist (beautician, massage etc) at the Hotel. She is wonderful! She exercised lymphatic massages on a weekly basis and gave good sound advice regarding health matters.
If you happen to be in Malta, then go and make an appointment. If only for relaxation purposes.
Baz is now feeling much much better and full of energy.
The Staff at the hotel are very friendly, the food is good (although after 6 weeks anything can become a little 'same').

Room Tip: There are rooms on the sunny side or shady side. You may request which you prefer.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Veronica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review, June 18, 2013
Dear Veronica B.,

Thank you for kindly placing your favourable comments on Tripadvisor concerning your recent 6-week experience at Hotel Santana. We hope that by now Baz is fully recovered and that we would be able to welcoming you back in Malta and at our hotel in the near future.

We are glad that you found out staff friendly and the food good. Your comments concenerning Eszter's services in the wellness centre are very much appreciated.

Yours sincerly
Carmen

Carmen Zammit
Sales and Marketing Manager
Hotel Santana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wexford, Ireland
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Hi all
myself and two girl friends had a wonderful 9 nights at the Hotel Santander in Malta
no complaints what so ever, Room was perfect for our stay a superior room with a balcony to the front of the hotel over looking the street. we went b& b and were sorry not to avail of full board
we got a reduced rate on the dinner which I have to say was fantastic everynight, breakfast was amazing everything you could think of Porrige, Musli, Grenola,Corn Flake, Bran flakes, Yogurt , Fruit
Cooked breakfast Eggs Bacon Sausage, Beans , Tomatoes. every sort of bread ,juices, teas coffees, Dinner a Roast of Lamb/Chicken/Turkey etc different night s of course and everything to accompany it followed by a great selecton of desserts and cheese.Slection amazing . Wellness pool was delightful after sitting out on the sun terrace. The staff could not do enough for us, thanks to Shiley and Donna in the bar who were so pleasent every evening and the waiting staff in the resturant ,from reception staff to cleaning staff they were such nice people
a very happy stay from us. The bus station was a half a min walk and 2.60 for the all the bus ticket was such good value to see the Island. Its a quiet area but lots of pubs and resturants in and around the hotel, not a lot of entertainment for the young crowd. need to head to Paceville for night clubs, but for us it was a total chill out and totally relaxing if thats what your need. if you want madness i would head for St Juliens/Selima area, Nice beach in Mehlia about 30 mins on the bus we didnt get to Golden bay but was recommened to us . so Hotel Santana was really great and can recommend to anyone needing a rest. Wine and Drinks reasonably priced too.

Room Tip: Superior Rooms with bed and breakfast great value , nice balcony could watch all the activity in the...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jackso44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santana

Property: Hotel Santana
Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
Official Description (provided by the hotel):
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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