After seeing a card in the travel agents window we decided to ask for more details,the holiday was for 2 adults 2 children all half board,we were told it was one bedroom with sofa beds for the children who are both aged 12,after getting conformation from the manager of the travel agent that the room had separate living quarters we booked,we were given free car parking.Great start,then my step-daughter was unable to go because of a current medical condition,we informed the agent and had to pay an underoccupancy fee,we did and also noticed that we had paid for the car parking,again we informed the agent ,who told us we would get a cheque back,that was at bthe beginning of july and has of 3rd september still waiting.When we arrived at Malta,a place i have been to many times without a single problem we were taken to the San Pawl hotel 3 star.We got our room key and was greeted by an 8ft x 8ft room with 3 camp beds ,one single wardrobe and a chest of drawers.we complained that night only to be told no rooms available.In the morning still no room available,and our rep was to busy to deal with us.After phoning head office in malta we moved hotel to appartments,making our own way there and paying 250 euros extra.Thomas cook lied to us about the accomadation,3 star hotel,with no air con,no fridge,no tea of coffee facilities and most rooms ,so called family rooms 8ft x 8ft,if my step-daughter had come with us four beds would have been in that room blocking the entrance to the en-suite.Thomsas cook have offered no help in this matter,blaming the hotel,but they could have done more,we were sold a holiday that we did not get and are taking the matter further.
- Official Description (provided by the hotel):
- The San Pawl Hotel situated to the north of the Island of Malta, located in the popular resort of St. Paul's Bay which is only a five minutes walk from many attractions offering a comfortable, friendly atmosphere catering for families, couples and single travellers Bugibba centre situated approximately 500 metres away offers shops, bars and restaurants. One can walk down from the hotel to the promenade which takes you along the coast of St. Paul's Bay, Bugibba and Qawra. Buses from just down the road will take you to any destination in Malta. Limestone rock beaches surround the coast of St. Paul's Bay where one can find water sports and many perfect spots for snorkeling or possibly take a diving or boat trips around the coast, or even charter a skippered yacht all for yourself. The Hotel is also situated only a stones throw from the characteristic fishing village of St. Paul's Bay, which still retains much of its character and charm. ... more less
- Reservation Options:
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- Also Known As:
- San Pawl Hotel Malta
- Hotel San Pawl Malta
- San Pawl St Pauls Bay