Trip advisor - Guilliru Hotel (Malta)
I would like to share my recent trip to Malta and also that of the Guilliru Hotel, St Paul's Bay.
Transfers and Room :-
The hotel and transfers were booked online in advance as with most of my holidays. We were greated in Malta by an older looking gent who seemed to speak no English with our name on a sign. The ride to the hotel was nothing short of white knuckle. I understand that the Maltese do drive more recklessly than people from the UK, even so this was an experience I wouldn't want again.
Upon our arrival we were told our room was not ready yet, but feeling glad to be alive and finally at our hotel we left our bags in the luggage room and headed out for some lunch in the meantime. Our room was available on return, I say available and not ready as it was in a shocking state. We paid extra for a sea view room and balcony but as you can see in picture (X) the view was terrible and the balcony could fit only one person at a time. It was at this point things got worse. First of all there was no welcome pack in the room, no idea when the meal times were or where they were infact. The room wasn't cleaned properly even though we had been told to wait longer than was necessary for our room to be ready. The mirrors were filthy (see picture X), the floor was dirty, one light didn't work, the fridge was broken, the TV was more use as a paper weight and an unclean ash try was left on the side! It was quite late on at this point we decided to stay the night and speak with our rep before breakfast in the morning. Also to ask where breakfast could be found.
First thing we spoke with our rep who was very helpful and moved us immediately. I must say that all the while the hotel employees were perfectly helpful and pleasant. We encounter no resistance to our request to move. I believe the room we were given was substandard, especially as we had paid for a premium room. It's possible the staff had hoped we would not complain as we were younger than the typical guests. That and also that the cleaner had decided to do a half baked job that morning.
Out new room was great, totally as expected. Great view of the sea, big balcony and the room was immaculate, complete with welcome pack detaileing, breakfast, lunch and dinner times, local activities and maps as well as recommended trips. The air con was fully working and we also had a fan in the room, something missing from the first cupboard (room) we saw. The bathroom was much bigger than the first and clean tidy and fully stocked with shampoos, soaps and towels. My only gripe about our new room was that it was located close to the lifts, which on a night could be heard through the wall. I bought some ear plugs and this was enough to sleep uninterrupted. The room was so good I dare not switch on account of this small inconvenience.
Breakfast (7:45-10am)was typically two hot items, sausage & beans or eggs and bacon etc. Which rotated daily. There were several cereals available as well as breads, ham and cheese. Also there was a different fruit selection each day. Tea, coffee, fruit juices and flavoured teas were also available. All in all it was a decent selections and the quality was good. Ideal to set you up for the day.
We didn't eat lunch at the hotel but the one evening meal we did have was our first and last (6:30-10pm). I also encourage you to head out and try the local restaurants. Much much better! The evening meal we had we where given a selection of either pasta, salad or soup. I had pasta which was unfortunately over cooked. Then a main choice or either halibut or chicken, available with potatoes and veg. I opted for halibut (being right on the sea). It was really poor, over cooked, full of bones, no flavour and the sauce was thin and oily. I moved on to desert which was a choice of sweet. I grabbed an apple pie which was just ok. I cannot fault the staff at either dinner or breakfast. They were attentive and considerate and a pleasure to speak with.
As I say please venture out and try the local restaurants, I recommend the Guilliru Restaurant, outside and behind the hotel. Known for its fresh fish! It was probably my favourite meal of the holiday. Fantastically cooked, fresh and served with grilled veg. I tried the fish mix grill salmon, swordfish, king prawn, bass and tuna... All worth the trip.
Other restaurants worth a mention were, the Venus restaurant (fine dining - top of Bugibba square), a little expensive but great! Mirinabelle, next to Fat Harry's bar. Bognar, on the sea front. George's seas view, on the front.
To sum up, the hotel was good, clean, friendly even after initial reservations regarding the first room. Breakfast was also good, plenty of choice and the service was excellent. Evening meals should be avoided especially since all the local restaurants are available to you.
Trips and tours were available via out rep and I do recommend you book on to some. You can get around easy by bus which I also suggest but the tours offer local expertise and knowledge which otherwise you wouldn't have.
I hope I have not discouraged you from booking this hotel as it would be a shame but don't settle for a sub par room as they do have some nice rooms with fantastic views.
All the best
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- Also Known As:
- Hotel Gillieru Harbour
- Gillieru Harbour St Pauls Bay
- Gillieru Harbour Hotel Malta