This was also sent to Hotel Management Via Email..
Would like to pass on my review of your Hotel, this might get things moving for the better , so other guests might have a better stay…..
On arriving early hours on the Friday Morning, No Air-conditioning in Room, none for 4 Days, Slept on Balcony, 2 nights due to temperature in room, gave us a fan to use in room that was being used in hallway, Late Monday afternoon offered another room, as I requested this on the first day, asked to complete Maintenance requests, would only except verbal, continually told that the Manager would contact me, I asked several times but he could not be contacted,
T V very old, had to put finger into holes to change channels, volume etc. Lucky to receive 2, 3 station that could be watched, no remote controls as where damaged, no Batteries, not compatible with TV.
Towels, stained, Had to request to be changed, Pillows had holes, linen poorly washed, lack of Maintenance throughout room / Building, stains on floor leaking pipes, Drink machine in Reception area, not working on the first day, and still not fixed on day 7 so to buy a water you had to walk to the shops,, or get from a restaurant close by.
we were so stressed, we didn't enjoy what we thought was one of the best accommodation in St Paul’s as we booked and paid 3 months in advance, had a safe but you had to pay 15 Euro, List for bar fridge but none, yes the view was great from room (Sea view), several times asked the staff at reception for information on the Restaurant, or made enquiries there was lack of knowledge and any sort of Management leadership on decision making.. …. “Photos Taken” Still having night mares……………
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- Also Known As:
- Hotel Gillieru Harbour
- Gillieru Harbour St Pauls Bay
- Gillieru Harbour Hotel Malta