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“Worst Hotel ever in Malta”
Review of Qawra Palace Hotel

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Qawra Palace Hotel
Ranked #6 of 14 Hotels in St. Paul's Bay
Newhaven, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Worst Hotel ever in Malta”
Reviewed August 15, 2013

We booked a 7 night break half board (8 -15th Aug 2013) This hotel is not a 4* as stated but more like a 2* or 3*. There were many issues with this hotel the main being the pool and sun lounger areas, the pool is way to small for the amount of people using the facility there and there is not enough sun loungers either most mornings before 8:00am all the towels were down and no one in sight. After an argument with some other guests (that had put towels down and had gone off for a few hours) my husband did complain to the management and they assured us that "people cant save sun beds and this would be monitored the next day... this clearly did not happen and many time myself and my family would find a small area in the full sun mainly sitting on steps.
The food wasn't as described as we opted for the half board option this consisted mainly food left over from the night before made into something else for the following night dining. there was not much choice and often there was no information on the food served each evening and I feel that for the extra money spent for the half board this was unsatisfactory.
The room we had was in a fair condition however people we met were not so lucky we met a family who had arrived late in the night and they were presented with a room full of mould and were moved to another room. The room we had was on the 5th floor not ideal for a family with a child under the age of 10, the sky television was poor, the mini fridge didn't chill and the a/c was noisy.
Overall I wouldn't go back to this hotel and wouldn't recommend to any family or friends.
This hotel could do with a enlargement of the pool area and to sort out the food served

Room Tip: Do not stay here with young children or wanting to use the pool facliltied
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SussexMum2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Elsenham, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 15, 2013

I've stayed in worse places and all in all this hotel probably deserves more than "average" but the next choice of rating is "very good" and maybe I wouldn't go that far. "Good" would be OK.

The location is good - easy for getting a bus into Valletta and walkable to St Pauls's Bay where there are a lot more restaurants and shops. The only thing I didn't like were the permanently fixed large umbrellas around the pool because there were no gaps between them. I like to control the amount of sun I submit myself to and prefer an umbrella I can keep down while I sunbathe and then put up when I need the shade. But luckily there is a concrete area by the rocks, just next to the pool area, where you can pay for a sunbed and umbrella. It was worth the cost as I could also swim in the sea, which is accessible by a couple of ladder-type steps.

It was very hot when I was there (July 2012 - I'm a bit late writing this and the choice of date only goes back to Sept 2012 so ignore that!) but there was a nice breeze sitting by the sea.

Stayed September 2012, traveled solo
Helpful?
3 Thank Carrie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, United Kingdom
Level 6 Contributor
373 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 636 helpful votes
Reviewed August 13, 2013

The Qawra Palace hotel is bit tired and dated. When it was built it may well have qualified for a 4 star classification but currently in our view it is only worthy of 3 stars. Our room which was on the eighth floor overlooked the side road and we did not suffer from any noise. The room itself was a good size and perfectly adequate although the beds were very small. The bathroom was absolutely fine no complaints here.the cleaning was undertaken daily to high standard and our towels were changed every day. The Air conditioning worked and we also had a small fridge which was great for keeping beers cool. Considering the food was mass produced we were satisfied with both the choice and quality .Breakfast was great and the evening meal was OK. We are not sure all the complaints made about the food by other reviewers are fully justified. The restaurant itself was chaotic, The staff were offhand and finding a free table in your pre designated zone was at times very difficult. We found the reception staff to be excellent. The pool area was too small and you had to get up at the crack of dawn to get a sun bed and umbrella. The entertainment was a low standard and lacked any variety. Also the lounge area was small and the seating was uncomfortable.The location was good being right on the sea front with the bus stop nearly opposite and the bars only a 5 minute walk up the steep hill near the hotel. Some of the bars had live music which varied from excellent to pathetic. The area was quite lively without being too rowdy .All round we thought the hotel was average but it could do with some money being spent on it. Overall there was nothing radically wrong with it but nothing outstanding either. Do not rule out staying here as it was value for money and a good base to explore the island. We would recommend the half board option

Room Tip: Request a higher floor to avoid noise drifting up front the street
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  • Stayed June 2013, traveled as a couple
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Helpful?
3 Thank Richard10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 11, 2013

The staff were unfriendly, the pool was small, people were up at the crack of dawn to get a sunbed, other guests were quite rude, food was the same pretty much, entertainment was just songs every night. Please, don't pick these guys!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hijklmna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these St. Paul's Bay hotels

Hornchurch,England
Level 6 Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 11, 2013

We stayed for 2 weeks half board from 23rd of July to the 6th of August. We travelled as a family of four. I have 2 children 16 and 18. We had a standard room each. We booked through Thomas Cook half board.
Room (4th floor)
The room was really good. The bathroom was small but modern with a good shower. Decor in room good. We had 2 wardrobes, one was all hanging,the second was half hanging half shelves. On one shelf was the safe. The safe key was 23 euros for 2 weeks and was big enough to fit an ipad 2. There was a long unit with 3 big drawers with a fridge at the other end which worked well. Air con had 3 settings and worked well.The room had a flat screen TV which showed BBC news,Sky News,ITV and a few other channels. The room also had a phone. If you want to call another room just put a 1 in front of the room number. Its free and is not chargeable. Maid came every day and was excellent. Clean sheets,towels etc. One thing i didn't like was the balcony. I didnt sit out there once as when i went out there to dry our towels etc i felt like there were 100 pairs of eyes watching me from the opposite balconies. A sea view sorts this out but its 14 euros extra per night. Ouch. Theres only one key and that need to go in the slot as you walk in or the electric and air con will not work.
Food
The restauarant was very good and had meat and potatoes most days as well as a host of other meals. If you're a fussy eater ask for something off the kids menu. My daughter isn't a kid as such and was dished up a plate of omlette and chips and sausage egg and chips on 2 days where she didn't fancy what she saw. Not kids portions so dont be afraid to ask. Service on the other hand was the worst part of the hotel. Each room in allocated a section of the restauarant. We had family also staying at the hotel and they were allocated a different section so we could not dine with them. We asked but it was not possible. The section we were allocated was extremely busy and going up to get your food and back again was a complete nightmare as the tables were so close and people would back there chairs out to get up and knock people so you were running the gaunlett at times going to and from your table. Also the drinks are bought before you go to your table outside and on one occassion the overworked waiter knocked my drinks down me where he was rushing around trying to clear the tables. I would say half the time we were there we dumped our plates on a neighbouring table so as we could get our next course as tables were not cleared. They need more staff.
Pool
Pool was not massive but not overly busy. There is no lifeguard and kids were climbing up on to a higher section and jumping in even though there was signs everywhere saying no diving.
The pool was nice and cool and lovely to coold down in. Not the cleanest but not the worst i've seen before. The bar at the pool in my opinion was very expensive. For a soft drink it was 1.60 and a pint of beer 3 euros. A burger and chips was 5 euros and was not worth it. We had it once. Staff were very friendly and attentive though. I got down to the pool about 7.45 every morning to get a good bed. After 9 and you're struggling to get a bed to be honest although there were plenty of beds stacked up on the side. You might end up in a weird spot with no shade though. Also if you want a cushion for your bed its 1 euro per day. Bit of a con. Working it out i gave them 56 euros over my 2 weeks for 4 beds every day.
Cafe off of lobby
We used the cafe off of the lobby (on the right as you walk in) for lunch and to have a coffee after our dinner. Prices are reasonable, a toasted ham and cheese with coleslaw and crisps was 1.80 and a coffee about the same. Service is a bit slow. They also have English papers too.
Location
You're about a 10 or 15 minute walk from Bugibba centre. Go out of hotel and take the first left and keep walking,its a lot quicker than following the coast road. Theres a car rental next to the hotel and turn right. We got a peugeot 207 and cost us 85 euros for one day. prob cheaper for a few days. My bro in law had a jeep for 5 days but was a bit of a wreck and had problems with the lights so check what car you get and if everything works ok before signing up, The central bus station is a bout a 10 minute walk away and you can get a one day bus pass for 2.60.
Other stuff
We were dropped off at the hotel by Thomas Cook at 10:30am and our room wasn't ready until 2pm so after being up from 1am (next to no sleep) we then had to wait, not the hotels fault but beware of this. Theres 2 pool tables and a air hockey table in the lobby as well as some computers for the internet. Didnt use them so no idea of efficiency or cost. We bought papers in the shops inside the hotel. 2-2.50 a day depending on which paper. We also bought a couple of malta towels which were a reasonable 3.50. We found a decent karaoke bar called the Rose and crown. Drinks were 2 euros for alchoholic and 1 euro for soft drinks and they came around with great food. If you want to know where it is just pm me. We went on a boat trip too to comino / caves which was a total bargain. Picked us up from the hotel and dropped us off and we were out all day for 15 euros. Dont go on a sunday though as comino was mobbed with locals.
Hope this info has helped you. I've been to Malta many times as my father in law was Maltese but this is the first time in 9 years since he died we have been so didn't do all the touristy things as we've done them all before. If you would like to know whats worth seeing just pm me as i know the island quiet well. Enjoy yourself !

Room Tip: Theres 8 floors and the lifts are a bit hit and miss. Try and get a room on the first 4 floors so yo...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Joegeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chippenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 10, 2013

Just returned from a week at Qawra Palace (2-9 Aug) Hotel in good location, clean and friendly. Our room was on the fourth floor and we had a big wet room for our bathroom, although we over looked the rear courtyard area, it wasn't a problem as we were out all day and it was quiet at night. The room was cleaned every day and fresh towels delivered. All the staff were very friendly and polite, shame the same could not be said for some of the guests. The pool is smaller than on the photos and is a salt pool (chlorine is added to it) was open until 6pm and was always relatively quiet from 5pm. We preferred to swim in the sea just outside the hotel, this is a blue flag area and the water is amazing and very warm. The restaurant had a good selection of very nice food and the staff were very helpful. Being all inclusive we were able to order a packed lunch if we were going out (you have to order the day before) we were also able to book a table in the pizza restaurant which overlooked the sea. There is a 10 euro deposit of you want a tv remote, the tv has sky and bbc news itv 4, itv and a couple of film channels, useful if you are hot and tired! Air conditioning was a godsend in the room. The entertainment was dire! 7 nights of different keyboard players banging out cheesy tunes. (tie a yellow ribbon round the old oak tree!) but that said, many people seemed to enjoy it. The harbour tour by boat is brilliant and free with a lot of bus tours. We did two tours by bus and although very hot were a reasonable price 15 euro adults 9 euros children (under 16) (with free harbour tour and 10% off next trip) ask for headphones and take water. I have 14 & 15 year old daughters and found a lot of trips charge adult from age 12 which makes some trips very expensive. We loved Mdina, the glass factory and craft village are worth a quick look. Mosta church (need to have your shoulders covered and no short shorts) Valetta and sliema, went to the blue grotto but disappointed that you then have to pay for a boat to see the caves. Marasxlokk is a beautiful and definitely a very quaint fishing village. The local buses are cheap and reliable. I would return to the Qawra Palace but would book direct with the hotel as their all inclusive price was 33 euros a day for an adult in August.

Room Tip: You will pay 100 euro for a sea view and there is a road outside the front of the hotel.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 10, 2013

It's said it is better to travel hopefully than to arrive and that was certainly true of our experience. Having had a nice flight out with Malta Air we arrived just after midnight at the Qawra Palace and that was where our misery began. The first thing we wanted was a nice cuppa followed by a restful sleep but our reasonable expectations were immediately shattered. There were no tea/coffee making facilities in the room and sleep was virtually impossible due to the hard, thin mattresses and the constant loud crashing noises. We thought the noise was being caused by inconsiderate guests but, in fact, it was caused by heavy duty plastic sheeting slamming up and down in our bathroom. I should point out that we paid top price for an 8th floor, sea facing room with balcony - my heartfelt sympathy goes out to those holidaymakers who booked rooms overlooking "the courtyard". Four inward looking walls where the only view is into the opposite room.

Room Tip: If you can afford the extra, choose a sea-view room
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  • Stayed July 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EdCallaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Qawra Palace Hotel

Property: Qawra Palace Hotel
Address: Qawra Sea Front, St. Paul's Bay, Island of Malta SPB 08, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in St. Paul's Bay
#4 Luxury Hotel in St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Qawra Palace Hotel 4*
Number of rooms: 392
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Also Known As:
Qawra Palace Hotel Malta
Qawra Palace St Pauls Bay

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