We booked a 7 night break half board (8 -15th Aug 2013) This hotel is not a 4* as stated but more like a 2* or 3*. There were many issues with this hotel the main being the pool and sun lounger areas, the pool is way to small for the amount of people using the facility there and there is not enough sun loungers either most mornings before 8:00am all the towels were down and no one in sight. After an argument with some other guests (that had put towels down and had gone off for a few hours) my husband did complain to the management and they assured us that "people cant save sun beds and this would be monitored the next day... this clearly did not happen and many time myself and my family would find a small area in the full sun mainly sitting on steps.
The food wasn't as described as we opted for the half board option this consisted mainly food left over from the night before made into something else for the following night dining. there was not much choice and often there was no information on the food served each evening and I feel that for the extra money spent for the half board this was unsatisfactory.
The room we had was in a fair condition however people we met were not so lucky we met a family who had arrived late in the night and they were presented with a room full of mould and were moved to another room. The room we had was on the 5th floor not ideal for a family with a child under the age of 10, the sky television was poor, the mini fridge didn't chill and the a/c was noisy.
Overall I wouldn't go back to this hotel and wouldn't recommend to any family or friends.
This hotel could do with a enlargement of the pool area and to sort out the food served
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- Also Known As:
- Qawra Palace Hotel Malta
- Qawra Palace St Pauls Bay