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Dolmen Hotel Malta
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Reviews (3,098)
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All reviewstemple barcafe delossea viewswim up barprivate beachthe busanimation teammain restaurantbig hotelindoor poolsea frontplenty of choicehalf boardbreakfast and dinnerthe air conditioninglarge balconytime share
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Reviewed March 30, 2013 via mobile

Stayed for 6 nights, staff on reception polite and very well presented.
Bed and breakfast - breakfast plenty to choose from.
Rooms - oddly we had a disabled room which meant no bath - and a chair attached to the wall which was right in the way slightly annoying but location of room was so close to reception we put up with it.
Cleaned every day.
Would have been nice to have tea / coffee and kettle in the room.
Staff - the cafe bar staff are prob the best staff, chatty and very helpful - and the food served in there looked very nice!

Indoor pool - small (outdoor pool to cold for use in march - unless your very brave!)

Biggest disappointment for me was the gym room - treadmills impossible to get working and keep them going.
Pretty much none of it works - and really needs updating!!
So it's running along the front - keep an eye out for the hills !!! :-)

Bus runs to the capital - very cheap and worth the trip! Much more in the way of shops ect!
Day trip to recommend - horse riding! Fantastic sunset ride €30 for hour and half with horses that where all in great condition! All levels of riding!!

Overall- if I returned to this hotel in summer months it would be on the basis gym had working equipment !!

  • Stayed: March 2013
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Thank umbenhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded April 8, 2013

Dear Umbenhen,

Firstly, allow me on behalf of the Dolmen team to show our sincere appreciation for making time to share with fellow travelers your most recent experience at the Dolmen Resort.

Rest assured that we have also taken note of your suggestions as these help us to improve further our services and facilities.

May we take this opportunity to thank you for choosing to stay at the Dolmen Resort and we do look forward to welcoming you back again in the future, and in the eventuality I am inviting you to contact us directly.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

Rip-off from the start.... 15€ for their carpark, 3.5€/hr for wifi, main restaurant under renovation (work starting at 8.00hrs), all 3 outdoor pools closed, indoor 'pool' no bigger than a jacuzzi, luke-warm breakfast reheated from previous day, watered-down orange juice, toilet not working, sink emptying onto floor, smelly soil-stack pipe gurgling everyone elses toilet down the pipe at all hours, windows looking directly onto a concrete wall (no daylight), unhelpful reception staff.

Restaurant waiting staff worked hard under constant bullying from manager with 'little man' syndrome. The health and beauty spa was nice, affordable and relaxing enough to take the stress out of staying in that hotel for a while.

  • Stayed: March 2013, traveled as a couple
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4  Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded April 8, 2013

Dear Helen A,

Firstly allow us to thank you for your candid feedback which is very much appreciated and has certainly warranted our sincere attention in order to fully address the issues you feel necessary to highlight.

Guests' comments are always taken into deep consideration to constantly help us improve our services. Rest assured that all your comments have been well noted and investigated with the respective managers.

We would like to further express our gratitude to you and your partner for your continued support in providing this feedback.

We sincerely hope that we will be given the opportunity to welcome you back.

Always at your service,

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

First impression on arrival was not that good, rather grumpy male reception staff pushed a couple of registration forms our way with instructions to 'fill these in'. A smile and a welcome, or a 'good afternoon' would have been nice. Our room was disappointing, it was quite small, with only a small window looking out to the bay and at the casino end of the hotel, all rather tatty. We asked (a much friendlier, female member of staff at reception) about the possibility of changing rooms and were given the key to view a much nicer, big room with huge window and balcony, which we took. The room was kept clean, fresh towels daily (if requested), there is no kettle in the bedrooms but we asked at reception and one was delivered to the room at no charge. The small fridge in the room meant we could keep milk fresh for the morning cuppa.
We were half board basis and if honest, would probably not bother with evening meals if we revisited this hotel, its a bit canteen like, and I would agree with another reviewer that some (not all) of the waiting staff could do with looking a bit happier, one of the dining room managers (I assume thats what he was) never looked or smiled at his guests. The food was OK at best, a bit bland, but plenty of it, the fish dishes were often very nice but tinned fruit salad served daily is a bit poor. Vegetarians get the short straw as meat seems to be put in potato dishes, most pasta dishes, salads and vegetables, very strange. There looks to be lots of choice for eating out nearby. Breakfast was much nicer.
The grounds and the pool areas of the hotel are nice and look well kept, theres a nice coffee shop and terrace overlooking the pool. The indoor pool is woefully small for a hotel of this size.
Public transport is excellent, you can get all over the island on the buses from the nearby terminus, eu2.60 for a day ticket,(eu12 for a week) . Don't be fooled into buying the citysightseeing bus tickets, waste of money and time. You're just paying to be able to sit on an open topped bus with very little commentary. We got back from Mdina on the public bus in 20 mins where the sightseeing bus would take 2 hours going via Valetta. All in all a pleasant stay, would definitely return to Malta, maybe to this hotel.

  • Stayed: March 2013, traveled as a couple
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1  Thank Marcia-burleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded April 8, 2013

Dear Torquay-Sybil,

Thank you for taking the time to review your stay with us and for your constructive comments.

Kindly accept our sincere apologies for the areas where we have fallen short of your expectations. This is certainly not a situation we are happy with, since we strive to maintain the highest possible levels of standards and facilities in order to meet the expectations and desires of our guests.

Indeed your comments have been taken very seriously and have been shared with the Management Team, in order to help us improve further the service that we have to offer.

Thank you once again for your feedback. Your constructive comments will only assist us in continually improving on the services we have to offer to our clients.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

We have just returned from Malta having stayed a month at the Dolmen Resort Hotel. From the 1st point of contact being the front of office we found everyone from Manager (Mr Jonathon Mallia) and all his staff smart, respectful and very competent as were the rest of the Hotel staff. Catering and food offered were very good and the maid service was 1st class.Thanking you all for making our holiday special. See you all soon God willing. Pam & Ed Rogers - Room 631.

  • Stayed: February 2013, traveled as a couple
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2  Thank Edward R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded April 8, 2013

Dear Edward R,

Thank you so much for the favorable comments that you have kindly placed following your most recent experience at the Dolmen Resort.

We certainly do our utmost to provide good service and quality facilities so your satisfaction is ours too.

We hope to welcome you to Malta once again and thank you once again for your high recommendations.

Warmest Regards,

Roberta
Sales & Marketing Web-Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

Was at the Dolmen last week on a b&b basis . We requested a sea view which we got . Like another traveller we were given a room at the back on the fourth floor , which , although it was a short walk it wasn`t a hassle . The room was a self catering apartment with everything you could need in it .The tv was rubbish . It was really clean and kept clean daily .The breakfast had something for everyone , and how busy it was, is really when you decide to get up and go for it .I would like to say to the manager of this hotel that a few microwave ovens in the dining room to heat your food up if you like your meals hot would really be a good result for you .Some of the dining room staff could do with putting a smile on their face now and again and remember that we also have had to work to get to the place as well . The price of bar drinks are a bit pricey which usually makes people go out to other places . There are a few good supermarkets nearby if you want to buy snacks . The bus station is next to the hotel . Buy return tickets wich you can use to hop on and off buses . There are a lot of people trying to get you on day trips , especially along sliema promenade which was a pain in the ****. If you get the ferry to gozo , you get dropped off right at the ferry terminal and you pay for your ticket on the return trip . There are taxi drivers at the bus stop right outside the ferry terminal who are downright ignorant in trying to get you to go with them . Get on the bus going to Victoria , you need to buy return tickets as you cant use the ones that are bought at the bus station for use on Gozo . Tickets are definitely not expensive and the ferry was only about 9 euros return for 2 people . Malta is a place you need to make your own mind up about . Like a lot of places there are run down areas and empty bars , shops etc . I would go back for a short break and would use this hotel again on the basis that it was a nice place to stay and the island is easy to get about on .

  • Stayed: March 2013, traveled as a couple
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3  Thank sassylassMethilFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Hotel Malta, responded to this reviewResponded April 8, 2013

Dear SassylassMethilFife,

Firstly, allow me on behalf of the Dolmen team to show our sincere appreciation for making time to share with fellow travellers your most recent experience at the Dolmen Resort.

Rest assured that we have also taken note of your suggestions as these help us to improve further our services and facilities.

May we take this opportunity to thank you for choosing to stay at the Dolmen Resort and we do look forward to welcoming you back again in the future, and in the eventuality I am inviting you to contact us directly.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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