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“Excellent service”

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Dolmen Resort Hotel
Ranked #2 of 14 Hotels in St. Paul's Bay
Uppsala
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent service”
Reviewed August 13, 2011

This is a very nice hotel with several swimming pools and own and easy access to the sea. We are very pleased with the food at the hotel restaurants.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Kari B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolmen_Management, Guest Relations Manager at Dolmen Resort Hotel, responded to this review, August 18, 2011
Dear Sir/Madam,

We read your review and are very happy to know you find out that you enjoyed your time at the Dolmen Resort and we do hope to see your return again very soon for your next stay in Malta!

With our warm regards
The Dolmen Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (765)
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English first
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2011

Just arrived back 9th August 2011. Lovely hotel, very pleasent staff. Food was good catering for all ages and nationalitys. The room on the 4th floor was very nice, if any negative point it would be the small balcony. Central location for shops bars and buses.
Yes we will be back.
Adele Manchester.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Fedelma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolmen_Management, Public Relations Manager at Dolmen Resort Hotel, responded to this review, August 18, 2011
Dear Sir/Madam,

Thank you so much for the favorable comments that you have kindly placed following your most recent experience at the Dolmen Resort.

We certainly do our utmost to provide good service and quality facilities so your satisfaction is ours too.

We hope to welcome you to Malta once again and thank you once again for your high recommendations.

Warmest Regards,

The Dolmen Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 10, 2011

We have just returned today from the Dolmen. It is a lovely hotel with pleasant staff, good facilities and pools. Unfortunately we were very disappointed with our room on the fourth floor with a sea view. The balcony was only about two feet square and had two chairs on it that could not be put out together so was totally useless. We were unable to open our balcony door at all due to the fact the people in the room below smoked constantly. The Dolmen should seriously consider altering their smoking policy.

They have a system whereby you order your drinks and food in the bars and restaurants giving your room number so you can pay at the end of your stay. We were given our bill and it had five entries on it that were not ours. As signatures are required to do this we were able to prove someone had used our room number to get drinks and food. This system is obviously too easy to abuse so be very careful and check your drinks/food bill carefully.

Having said all of the above we had a lovely time at the Dolmen and could not fault the staff or the facilities but due to their smoking policy would probably never go back.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lauriestonlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolmen_Management, Guest Relations Manager at Dolmen Resort Hotel, responded to this review, August 18, 2011
Dear Sir/Madam,

Firstly, allow me on behalf of the Dolmen team to show our sincere appreciation for making time to share with fellow travelers your most recent experience at the Dolmen Resort.

Rest assured that we have also taken note of your suggestions as these help us to improve further our services and facilities.

May we take this opportunity to thank you for choosing to stay at the Dolmen Resort and we do look forward to welcoming you back again in the future, and in the eventuality I am inviting you to contact us directly.

Warmest Regards,
The Dolmen Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2011

Having stayed at the Dolmen I cant wait to go back, The rooms were superb and had an excellent view. The staff in general were extremely pleasant and helpful. The Food was fantastic with great choice, overall a great holiday. We have booked to return 22nd of October until 8th of December and cant wait!! Mrs M.Hutchings

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mavis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolmen_Management, Public Relations Manager at Dolmen Resort Hotel, responded to this review, August 18, 2011
Dear Sir/Madam,

We read your review and are very happy to know you find out that you enjoyed your time at the Dolmen Resort and we look forward to welcome you to Malta once again.

With our warm regards
The Dolmen Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buncrana, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2011

just back from a great week at the dolmen with my husband and 2 kids.its a fantastic hotel.we had agreat room on the top floor looking out over buggiba.i would definitly recommend this hotel and i will look forward to returning next yera with all my extended family.well done on a great hotel.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank deirdremcgowan92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolmen_Management, Guest Relations Manager at Dolmen Resort Hotel, responded to this review, August 9, 2011
Dear Deirdremcgowan92,

Thank you so much for the fantastic feedback that you have very kindly placed on Trip Advisor and shared with fellow travelers.

We are so pleased that you were satisfied with the service and facilities that you experienced during your stay at the Dolmen Resort.

Thank you once again for your positive comments and we look forward to welcoming you back in the future.

Warmest Regards,
The Dolmen Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2011

Ok, so the food from the main restaurant wasn't 5 stars, the view from our room could have been better and the card for our room didn't always work first time... But those small things aside and I'm really struggling to come up with a negative about this hotel!

I'm 20, and it's my first couples holiday with my girlfriend of 2 years and we had a brilliant time. The entire complex was exceptionally clean, the staff were friendly and helpful, the hotel was located in a lovely area, the bay was beautiful, the weather was perfect, the drinks were realtively cheap and there was always something to do. I could go on, but I don't think I need to. For the £500 or so I spent, the Dolmen Resort was a bargain and whilst I wouldn't go back (I like to travel to new places on every holiday) I would certainly recomend it to anyone. As it happens my brother is going with his girlfriend in September courtesy of said recomendation. Any bad reviews of this place will undoubtedly be the result of somebody LOOKING for something wrong. Case closed.

Room Tip: the rooms that end in an odd number are the ones with the pool and beachside view ;-)
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Simmo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belgium
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed August 8, 2011

The Dolmen experience was not quite what we expected looking at the hotel's site and the descriptions in tour operators' brochures/catalogues and reading the hotel reviews. The "resort" has no character; it is a rather old hotel that is being renovated to be a 4stars hotel. The part that is refurbished could be rather pleasant to stay at. The long corridors are still to be done, even in that part, as they look old-fashioned, dark and dirty. Be aware that the hotel can still allocate the rooms of the old part to guests! If you are unlucky and find yourself there, your holiday dream is quickly vanished. The hotel management is very helpful and they will eventually have you change rooms but you may have lost already one or two of your precious holidays!

We were travelling via a big tour operator and we had no option but the half board one. So, we found ourselves eating in a canteen-like restaurant, the Menhir Restaurant. It is supposed to have magnificent views of the Mediterranean and the promenade which is true if you manage to sit close to the windows. Otherwise, you are in beautiful Malta, eating an average canteen quality dinner in a closed environment. Not the best choice. On the positive side, at breakfast, they had delicious cheese pies, a Maltese specialty. Try them with honey.

Looking for a better location to dine in the open air, we tried the Batubulan restaurant to enjoy its privileged location at the water's edge. Upgrading meant deducting 5€ per person from the bill. We were not enchanted by the food. A very good bottle of wine and the smiling face of a waitress just saved the evening. We gave up and returned to eat at the Menhir Restaurant.

Café Delos offered fantastic views over the St. Paul's Bay and served good espresso but the food was also nothing special.

There was evening entertainment at the bar/pool area that could be heard and seen from the room. Another, less central, area could be more appropriate to allow hotel guests that don't usually appreciate that sort of holiday to enjoy in peace a glass of wine in their balcony.

If you plan to go swimming, be aware that the sea is accessed by ladders since the bay is a rocky one. There is a small sandy spot further down but it becomes quite busy. This leaves you with the choice of the hotel pools really, especially for those with children.

We did not rent a car, coming from the continent we are used to driving on the right, but we travelled a lot by bus. The bus terminal is just around the corner but the recent change to Arriva was not yet fully functional creating long queues outside and inside the bus! The one and only automatic machine at the terminal was not enough and the bus driver was issuing the tickets as well as providing information on available options, route schedules, fees, etc. The trip to Valetta was easily one hour long! If you look for a base to explore further these wonderful islands and you do not have a car at your disposal, this hotel is not ideal. Organised excursions are a good option but you will get far more options while staying at Sliema.

Room Tip: definitely a renovated room with sea view on the 5th, or even better, the 6th floor.
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank elen_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolmen_Management, Guest Relations Manager at Dolmen Resort Hotel, responded to this review, August 9, 2011
Dear Elen_9,

We reviewed your comments regarding your most recent stay with us. Rest assured that we do take all comments seriously and appreciate all the feedback we can get from past guests.

We do thank you for the comments, which will help us in our ongoing efforts to improve our service.

Sincerely,
The Dolmen Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dolmen Resort Hotel

Property: Dolmen Resort Hotel
Address: Qawra Front, St. Paul's Bay, Island of Malta SPB 2402, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in St. Paul's Bay
#2 Luxury Hotel in St. Paul's Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dolmen Resort Hotel 4*
Number of rooms: 413
Official Description (provided by the hotel):
Beautiful located at the waters edge, the 4 star hotel boasts 375 guest rooms and 38 highly finished superior rooms and suites with panoramic views of the Mediterranean Sea and St. Paul's Islands. All bedrooms and suites are fully air-conditioned, centrally, heated and have their own private bathroom, safe deposit box, satellite TV, direct dial telephone, radio, mini-bar and hair dryers. The majority of the rooms have a balcony or terrace.The hotel's general facilities include a Conferece Centre, Casino, an A La Carte Restaurant, Buffet Restaurant, Piano Lobby Bar, Cafeteria, Swim-Up Bar, Night Club and Caribbean Style Beach Club offering a variety of water-sports, a Diving Centre, Bars and Restaurant. Four outdoor swimming pools are located within the hotel together with one dedicated for children. The newly designed Spa incorporates state of the art Therapy rooms with the latest equipment as well as a Fitness Room, Indoor Pool with hydro massage and sauna. Animation Activities are provided on a daily basis together with a kids club during the summer months. A regular entertainment is held during the evenings. ... more   less 
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Also Known As:
Dolmen Hotel St. Paul`s Bay
Dolmen Hotel St Pauls Bay
Dolmen Hotel Malta
Dolmen Resort Hotel Malta

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