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“Disappointing”

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Ibis Luxembourg Sud
Ranked #2 of 2 Hotels in Livange
GreenLeadersSilver level
Reviewed June 23, 2013

We used this Ibis as a stop off on the way back from Austria. The room was small but adequate. We used the hotel dining room in the evening which was a mistake. The service was very poor. We counted 50 people using the bar and restaurant with one poor chap running around like a headless chicken trying to serve every body including manning the bar ! ! He was doing his best but I think reflected badly on the management. The manager was standing behind the reception desk NOT managing and it was only when a very exasperated customer spoke to him did he role up his sleeves and help only for a short time. We noticed many people get up and leave to find another eating place. The food was average and we could only imagine one poor chef in the kitchen ! We will not be returning.

Tip : Use the Mercure in Canach far superior and 10euros more expensive !!

  • Stayed: June 2013, traveled as a couple
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Thank Jackie34Lymington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne G, General Manager at Ibis Luxembourg Sud, responded to this reviewResponded June 28, 2013

Dear Sir,

May I begin by thanking you for your review on TripAdvisor.
I am most concerned with the satisfaction of our guests and your feedback is of great value for us.
If you could kindly find the time to send me the details of your stay (please send it to H5587-GM@accor.com), I will investigate the matter personally.

Thank you for your help in this matter.

Your sincerely,
Sabine Lempp
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (347)
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78 - 84 of 347 reviews

Reviewed May 28, 2013

I have used this hotel 4/5 times and have found a good hotel. A nice welcome. The only observation is the language, some staff do not speak enough English, but the service is good. I will use it again on my next trip to Luxemburg.

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
1  Thank Milan1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne G, Responsable réception at Ibis Luxembourg Sud, responded to this reviewResponded October 30, 2013

Dear Sir,

I was delighted to read that you enjoyed your stay in our Ibis Luxembourg Sud Hote and I would like to thank you.

Waiting to welcome you again in our hotel,

Kind Regards,

Anne Giacomelli
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

Staff friendly and efficient. Food could have been better but for one night it sufficed. Breakfast tasty and plenty of variety. Close proximity to motorway route so we were on our way without delay. Insecure parking area shared by other hotels. Restaurants close by so a choice of places to eat if required

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne G, Directeur général at Ibis Luxembourg Sud, responded to this reviewResponded May 13, 2013

Dear Sir, dear Madam,
thank you for sharing your experience of your stay at the Ibis Luxembourg Sud.
We are glad to hear that you enjoyed your stay with us. On the other side sorry to hear that you find our parking insecure.
Your comment is essentiel to us to continue to improve our services.
We hope to see you soon again in our hotel and our city.
Kind regards,
Sabine Lempp
General Manager

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Reviewed March 14, 2013

I've returned to this hotel already few times and was always satisfied. Clean rooms, helpful staff and quiet hotel (despite being close to highway). I would recommend this hotel only if you have car as it is in the middle of the fields far behind the city. The only thing I don't like is the price of breakfast - 14 EUR is too much for given service so if you have time it is better to drive to the Luxembourg centre and have a good breakfast in some nice caffè.

  • Stayed: March 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Icar0s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H6768-FLS2, Directeur général at Ibis Luxembourg Sud, responded to this reviewResponded March 18, 2013

Dear Sir, dear Madam,
thank you for taking the time to write about your stay in the Ibis Luxemburg Sud.
We make it our priority to provide good service to our guests and meet their expectations.
We did not meet your expectations concerning breakfast, so we will work on that.
Our team hopes to provide professional service to you again when next your travels bring you back to the Ibis Luxemburg Sud.
Kind regards,
Sabine Lempp
General Manager

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Reviewed March 11, 2013

We stayed here on the outward and return journeys of a week's skiing in Austria. Friendly, clean, quiet (despite being right next to the motorway) with a bar downstairs. The beds were exceptionally comfortable, the en-suites modern clean "capsules". Breakfast can be had in the bar area.
There are two restaurants within about 50m - a pizzeria and another Italian.

  • Stayed: March 2013, traveled as a couple
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1  Thank NickLz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SABINE0402, General Manager at Ibis Luxembourg Sud, responded to this reviewResponded March 14, 2013

Dear Sir, dear Madam,
Thank you very much for sharing your experience on Tripadvisor at the Ibis Luxembourg Sud. We appreciate your feedback and we will do everything which can be done to make the stay of our clients as comfortable as possible. Hope to see you soon at our hotel.
Kind regards,
Sabine Lempp
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

  • Stayed: February 2013, traveled with family
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Thank Sittingbulb
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SABINE0402, General Manager at Ibis Luxembourg Sud, responded to this reviewResponded March 14, 2013

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Reviewed February 17, 2013

Check in/out was quick and easy. The room was great. No issues at all. The price was definitely right! The location is good if you have a rental car. If not, I'd stay at another one since this one isn't exactly in Luxembourg City.

  • Stayed: February 2013, traveled with friends
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1  Thank 325irollin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne G, Responsable réception at Ibis Luxembourg Sud, responded to this reviewResponded October 30, 2013

Dear Sir,

I was delighted to read that you enjoyed your stay in our Ibis Luxembourg Sud Hote and I would like to thank you.

Waiting to welcome you again in our hotel,

Kind Regards,

Anne Giacomelli
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Luxembourg Sud

Address: Rue de Turi, Livange 3378, Luxembourg
Location: Luxembourg > Luxembourg District > Livange
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Livange
Price Range: $86 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Luxembourg Sud 3*
Number of rooms: 105
Official Description (provided by the hotel):
The Ibis Luxembourg Sud hotel is located in Livange, a southern suburb, 8 km from the centre of Luxembourg and 10 km from the international airport. Only 3 km from the only leisure park and the fairytale Grand-Duché, the hotel has 105 air-conditioned rooms. It also has a restaurant, a bar with a terrace serving light meals and snacks 24/24, 2 meeting rooms and free private outdoor parking. Wifi wireless Internet access for guests on a business trip. ... more   less 
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Also Known As:
Ibis Hotel Luxembourg Sud
Ibis Luxembourg Sud Livange

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