As a three star plus hotel it could be acceptable, but as a five star: a disaster.
My husband and I have travelled widely for more than 30 years and stayed in modest, as well as luxury hotels all over Europe, and especially in Italy, where we live.
Stating that "we have no wifi, as we would like our guest to relax comepletely" comes across as simply patronising, confusing bad service with good (who decides what is relaxing?).
The cable supplied instead did not work, reception staff adamantly maintaining it wasn't their fault.
The same reception staff was ignorant of even the names of common Italian newspapers, did not get us promised newspapers (The Guardian and Financial Times not available), and did not take Diners Credit Card although stated in brochures and on website.
The special 3-days weekend offer stated in the information folder in the room gave a price of 883.- Euro, which meant we payed between 400 and 500 Euros for one extra night...
Waitress in the 'Stube' restaurant argued (in the literal sense of the word) that it didn't matter if white wines and rosé wines were older, and in the breakfast room the head waiter - when his attention was drawn to the pitiful morsels of cheese displayed - made it clear I was being unreasonable and asked: "And what cheese would you like then?".
We also overheard a young couple being turned out of the 'Stube' restaurant one evening, when they asked for a table without having reserved. "No, we have reached our limit, I'm sorry!" (showing no sign of this by the way). There were still empty, non reserved tables, and the couple were guests in the hotel, with nowhere else to go for a meal after 7.30 pm, as the cable car stops working at that hour.
Why the toilet was a tiny cubicle with neither hand wash facility, nor bidet, beats me.
Nostalgia for old farm loos perhaps?
And to top it all: I returned with athletes foot, most probably due to rushed and inefficient cleaning of the room's shower cubicle, the floor presenting cracked tiles with black mould.
- Official Description (provided by the hotel):
- Vigilius mountain resort is 1,500 meters above everyday life. This boutique luxury resort is a member of Design Hotels and can be reached exclusively by cable car, the panoramic windows in the 41 rooms furbished with natural materials like wood, clay and linen offer inspirational views of the Dolomite Mountains and the surrounding woods. Here it is possible to open up, and draw new vigour and energy from the placid wisdom of nature, while trifles are left behind in the valley.In the spa, the infinity pool, whirlpool, sauna and steambath offer relaxation and regeneration as well as carefully selected massages and treatments, using pure and natural care products.Move & explore is the name of the sports and relaxation programme, including outdoor and indoor activities: mountain biking, hiking, nordic walking as well as yoga, 5 Tibetans(R), archery and much more.Blessed with its location in South Tyrol, the cuisine is indicative of the area with two cultures: Alpine and Italian. Restaurant 1500 and Stube Ida invite to experience two different gastronomic concepts, creative international cuisine or traditional local specialties. ... more less
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- Also Known As:
- Vigilius Mountain Hotel Lana
- Hotel Vigilius Mountain
- Vigilius Mountain Resort Italy/Lana