Since I have been to the Cheesecake factory quite a few times, I expected something VERY different that what we got here. Our waitress, Kristen E, brought us the bread, when we were done, she just took the basket away without saying a word or asking if we were interested in having more. After we received our food, I found a piece of something hard in my black beans. We pointed that to our waitress and all what she she said was -"that's a burnt bean" even though it did not look like that.. What is a burnt bean doing in my dish anyway?? She did not apologize at all or offered exchange. It took her a lot of time to even refill our water glasses. At the end it just got really ridiculous - she, without saying a single word, took our dishes away and then she put open menus in front of us. What if we did not want a dessert??? I never experienced anything like this - she absolutely lacks any customer service - if we go back to the area, we would NOT return here for sure.