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“Week Stay” 4 of 5 bubbles
Review of BEST WESTERN PLUS Governor's Inn

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BEST WESTERN PLUS Governor's Inn
Ranked #12 of 81 Hotels in Richmond
Certificate of Excellence
Riverside, CA
2 reviews
“Week Stay”
4 of 5 bubbles Reviewed August 1, 2014

Nice hotel with courteous staff. The front desk always said, "Hello", when you came through the door. Continental breakfast was always good and Charlot kept everything clean and available. Saw Charlot wiping down the chair legs during breakfast.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SushiMongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, August 1, 2014
I want to take the time to thank you for providing your feedback on Trip Advisor regarding the Best Western Plus Governor's Inn located in Richmond, Va. It is always a pleasure to hear how courteous my staff is. I am glad that you had the opportunity to meet Charlot in our Breakfast Area. She does a fine job in there and she is an asset to our hotel. I will make sure I pass on your comments to her, I am sure that will make her day. Please come back again to see us in the future as we do appreciate your business. Again, thank you for leaving your feedback for us.
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532 reviews from our community

Traveler rating
    279
    169
    48
    17
    19
See reviews for
208
105
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120
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Princeton, West Virginia
Level Contributor
4 reviews
4 of 5 bubbles Reviewed July 29, 2014

I'm a disabled veteran and I have had to travel to Richmond Va. Several times a year for the past 5 or so years for treatment. On my first visit I found this Best Western and was so pleased I had no need to look any further. The rooms are clean, the staff is great. It is located close to the VA hospital and surrounded by great food and plenty of shopping. They even have reduced rates for veterans who have appointments at the VA hospital. My only complaint is that some of the rooms need a little updating.

Room Tip: The rooms in the main building are more modern.
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  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ghostm68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, July 31, 2014
I want to take the time to thank you for providing your feedback on Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Va. I am happy to hear that you enjoy your stay with us when you come to the Va. Hospital. I just wanted to let you know that we will be updating our property in September so hopefully you will come back and see all the great new changes we will have accomplished. Thank you again for providing us your feedback. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bologna, Italy
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed July 26, 2014

This hotel must have been good...quite a while ago though.
It would need a huge renovation, it is pretty clean, but really, really outdated!!!
Breakfast is served in paper dishes and glasses and is barely acceptable.
Staff has always been very nice and friendly and that improved the experience

  • Stayed July 2014, traveled on business
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Pappone78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, July 26, 2014
I want to take the time to thank you for providing your feedback on Trip Advisor regarding the Best Western Plus Governors Inn located in Richmond, Va. I am sorry to hear that your experience with us was not a pleasant one. I can always be contacted at 804-323-0007 or via email at bwgovernorsinn@yahoo.com to discuss issues regarding my hotel. We are in the process of getting ready for renovations starting in September so I am sorry that you visited with us before we had an opportunity to update our furniture and furnishings. Please come back and visit us when we have completed our renovations. Thank you again for providing your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LITITZ
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 22, 2014

We were well treated by all and the service was very good, especially by Charlot who supervised the continental breakfast one of our two mornings there. You have easy travel times to downtown Richmond as well as to the historic sites such as the battlefields, Tredegars, the Civil War museums, and Hollywood Cemetery, which is a must see...do the car tour of the cemetery if you love history.

Room Tip: Ask for Building A which is closest to the front desk, breakfast, and the business center for comput...
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  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LARRY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, July 24, 2014
I want to take the time to say thank you so much for submitting your review on Trip Advisor regarding the Best Western Governors Inn located in Richmond, Va. I am so happy to hear that you enjoyed your stay as well as the service you received from our staff and more importantly Charlot in the Breakfast Area. I am very lucky to have such great employees. I am glad that you had the opportunity to see some of the local attractions in our area. We hope that you will return to our hotel in the future. Thank you for staying with us and again for the great feedback you left for us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 21, 2014

My wife and I have just returned from a three day stay at the Governors Inn in Richmond. The staff were all friendly and considerate. The bed was able to be slept in. The room was tidy and the halls had been freshly cleaned.
The star of our experience was the breakfast area and the ladies who staffed it. All of the food was fresh and Penny & Charlot worked hard to ensure that not only we, but everyone in the room, had whatever they needed to make their breakfast an enjoyable meal.
Would we ever stay there again? I'm not sure but if we did it Penny & Charlot would be a big factor in our going back.

Room Tip: Go non-smoking
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  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank RevDillon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, July 21, 2014
I want to thank you for taking the time to provide your feedback on Trip Advisor regarding Best Western Plus Governor's Inn in Richmond, Va. I am so glad to hear that you enjoyed your stay. I am happy to hear that you had the opportunity to meet Penny and Charlot. They are awesome and I am lucky to have each of them on my team. Again, thank you for leaving your feedback. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
1 review
5 of 5 bubbles Reviewed July 17, 2014

6-night stay with my dog. Room was clean, without dog odor. Large rooms Older hotel with a lot of charm/character with exposed brick. Free breakfast was good. Exercise room had the right amount of cardio equipment and weights. Nice pool and surrounding area. Staff very accommodating and eager to ensure stay was comfortable. Highly recommend.

  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, July 18, 2014
I want to take the time to thank you for leaving your feedback on Trip Advisor for the Best Western Plus-Governor's Inn. I am glad to hear that you and your pet had a nice clean room to relax in during your stay. We really value all our guests including our little furry friends as well. I am glad to hear that our staff is very friendly and accommodating. We look forward to your return. Again, thank you for leaving your feedback for us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

Stayed here for an extended family reunion. Rooms very clean and the customer service was beyond expectations. They did have trouble staffing the banquet we had scheduled, but then we had about 15 more people than we had expected.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sabhaig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review, July 4, 2014
I wanted to personally thank you for taking the time to provide us your feedback on Trip Advisor regarding the Best Western Plus-Governors Inn located in Richmond, Virginia. I am so glad to hear that you enjoyed your stay with us. To hear how clean the rooms were and the Customer Service that you received is always great for a Manager to hear. I am sorry to hear about the Banquet issue that you encountered however I am glad that it still turned out to be a very nice Family Reunion for you and your family. Thank you for staying with us and we look forward to seeing you again in the future. Again, thank you for providing us your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Governor's Inn

Property: BEST WESTERN PLUS Governor's Inn
Address: 9826 Midlothian Turnpike, Richmond, VA 23235-4812
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Richmond
#10 Romantic Hotel in Richmond
#11 Family Hotel in Richmond
#18 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Governor's Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a most Remarkable stay at the Best Western Plus Governor's Inn, where Hospitality is second nature to us. Our Friendly Associates are always available to make your stay as comfortable as possible. Tastefully furnished in Warm Tones, Rich Woods, and Stone Masonry, the Best Western Plus Governor's Inn creates a Cozy and Welcoming Atmosphere. Whether coming for Business or Pleasure, you will enjoy your stay at the Best Western Plus Governor's Inn. ... more   less 
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Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western

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