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“Something Different”

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Best Western Plus Governor's Inn
Ranked #11 of 81 Hotels in Richmond
Certificate of Excellence
Philadelphia, United States
1 review
“Something Different”
Reviewed September 24, 2013

I only stay in Best Western's and most offer the same, high quality experience, offering similar decors and accommodations. The Governor's Inn is one of a handful of BW's which offer a mix of the familiar upgraded amenities with a touch of the history of the original place still intact. The painted faux-woodgrained doors and wrought iron gates are welcome touches of its past. I have stayed there at least a dozen times over the last year or so and the staff has always warmly welcomed me and answered my occasional requests for assistance.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 29, 2013
Dear Gary M,

Thank you for taking the time you share your review. I'm glad that the BW Governor's Inn reaches the high Best Western standard to which you've become accustomed. Our staff takes pride in providing our guests with great service and we appreciate the compliment. Thank you for mentioning our unique colonial-style ambiance. It's the little touches around the place that that give our hotel such character that our guests seem to enjoy so much. Thanks again for your feedback. We appreciate your business and hope to see you again soon!

Sincerely,

Tanise Johnson
Night Shift Supervisor
Best Western PLUS Governor's Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

Traveler rating
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    51
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    19
See reviews for
221
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Richmond, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

This hotel has a great location.Hotel is on a busy road BUT it sits off the road enough that you do NOT hear traffic at all.Easy access to highway & close to MANY restaurants as well as LOTS of places to shop. Hotel was clean, staff was helpful & nice.I would stay here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ursulafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 25, 2013
Dear Ursulafan,

Thank you for submitting your review. I am happy that you enjoyed your stay here with us. I'm glad that we could provide the comfort and convenience that guests seek. Thank you for your compliments regarding our staff. We take pride in providing great customer service and we appreciate your comments. Thanks again for giving us your feedback. We'll look forward to seeing you next time.

Sincerely,

Tanise Johnson
Night Shift Supervisor
Best Western PLUS Governor's Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, Maryland, Usa
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 22, 2013

Nice hotel that's set back from the road so it's quiet. Brick outside, brick and stone inside rooms. Pretty. Nice woodwork on ceiling. Firm beds. Breakfast was very good and the girl providing everything was an exemplary worker. The tv did not receive The Weather Channel as stated on the available list and the lighting in room could have used higher wattage bulbs. Should have been a night light in the bathroom. Minor fixes. Would stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 23, 2013
Dear William K,

Thank you for taking the time to share your feedback. We are glad to have been able to serve you on your recent trip to Richmond and happy you enjoyed the atmosphere and amenities we have to offer. Thank you for your comment regarding Penny, our breakfast attendant. She is indeed a wonderful employee who takes pride in providing the utmost in service. Our guests love her and I'll be happy to let her know that she's still surpassing expectations. Please accept our apologies for any inconvenience caused by the Weather Channel not working during your visit. I understand how not having access to it could negatively impact planning the day and various activities. We believe this was an isolated incident and hope that, despite the hiccup, you will return. Thank you again for your review. We appreciate your business and hope to see you again in the future.

Sincerely,

Tanise Johnson
Night Shift Supervisor
Best Western PLUS Governor's Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gap Mills, WV, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2013

convenient to Vets hospital, wine store, Wal Mart & Sam's club, Olive Garden & Mexican Restaurants. What more could you want? Non smoking rooms are clean and comfy, breakfast is great, and computer room has fast internet..

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Clay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 23, 2013
Dear Clay B,

Thank you for your review. I am so glad you chose the BW Governor's Inn for your lodging needs. We are happy you enjoyed our comfortable guest rooms, convenient location, deluxe continental breakfast and other amenities we have to offer. Thanks again for your feedback. We hope that you'll decide to come back and visit us the next time you're in Virginia.

Sincerely,

Tanise Johnson
Night Shift Supervisor
Best Western PLUS Governor's Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moses Lake, Washington
Level Contributor
126 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 18, 2013

We were in Richmond for a graduation and needed a quiet yet convenient place to stay. The rates were very reasonable and instead of staying one night and looking further, we stayed the four nights and were very happy. The breakfasts were also very good.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 21, 2013
Dear SandyMom62,

Thank you for submitting your review. We're happy you found us on your hotel search and thrilled to have ended up as your last stop. I'm glad that we could provide quiet & comfortable lodging and a convenient hot breakfast for you and your family. We hope to be your first stop on your next visit to the city!

Sincerely,

Tanise Johnson
Night Shift Supervisor
Best Western PLUS Governor's Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selbyville, Delaware
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 18, 2013

This hotel had all the niceties I've come to expect from a BW Plus and then some. Typical great staff, a breakfast Denny's should copy and a location close to everything. Then... I actually did a double take when I walked into my room and discovered brick walls and a wood trimmed ceiling. A great touch especially for the relatively low cost of the room. Highly recommended.

Room Tip: No smoking building, behind the main building, is just that.
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank OpaSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 20, 2013
Dear OpaSteve,

Thank you for taking the time to share your feedback. We're thrilled to have exceeded what you've come to expect from a Best Western Plus. I'm glad you enjoyed the amenities we have to offer and our one-of-a-kind guest rooms. Guests seem to love the colonial-style ambiance that the exposed brick and wood trim provides. It's good to know that you're no exception. Hopefully, it is enough to bring you back to stay with us on your next visit to Richmond. Thanks again for your review!

Sincerely,

Tanise Johnson
Night Shift Supervisor
Best Western PLUS Governor's Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed September 14, 2013

We went to the Nascar Race. We used this hotel last year when we came and the rooms were okay. But this year was a much better experience. The room was newly renovated! Really enjoyed the new tv and new decor. The bathroom was newly renovated too.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Governors_Inn, Night Shift Supervisor at Best Western Plus Governor's Inn, responded to this review, September 15, 2013
Dear Christine R,

Thank you so much for submitting your review. I am happy that you decided to give us another chance and got to enjoy our updated amenities. We're thrilled that we could exceed your previous expectations. We really appreciate you taking the time to share your great review and we hope to see you for the next Nascar race.

Sincerely,

Tanise Johnson
Night Shift Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Governor's Inn

Property: Best Western Plus Governor's Inn
Address: 9826 Midlothian Tpke, Richmond, VA 23235-4812 (Formerly BEST WESTERN PLUS Governor's Inn)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Richmond
#10 Romantic Hotel in Richmond
#11 Family Hotel in Richmond
#18 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Governor's Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a most Remarkable stay at the Best Western Plus Governor's Inn, where Hospitality is second nature to us. Our Friendly Associates are always available to make your stay as comfortable as possible. Tastefully furnished in Warm Tones, Rich Woods, and Stone Masonry, the Best Western Plus Governor's Inn creates a Cozy and Welcoming Atmosphere. Whether coming for Business or Pleasure, you will enjoy your stay at the Best Western Plus Governor's Inn. ... more   less 
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Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western

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