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“Couldn't shake the musty smell in the room”

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Fairfield Inn & Suites Richmond Short Pump/I-64
Ranked #30 of 81 Hotels in Richmond
Raleigh, North Carolina
Level Contributor
200 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Couldn't shake the musty smell in the room”
3 of 5 bubbles Reviewed July 25, 2012

We stayed here one night en route to Shenandoah National Park. We arrived late at night, right at shift change. The staff were very professional and one of the staff stayed beyond her shift to help expedite the check-in process.

What was disappointing was the musty smell in the room. We thought it was because the air conditioner had been turned off, but even after running the air conditioner for 1 hour, it wouldn't clear the odor. The good news was that at least it wasn't smoke smell. Because it was after midnight, we opted to not change rooms (so it was partially our fault).

Breakfast is standard Fairfield Inn fare, and items were well stocked. All in all, not a terrible property, but since a fresh smelling room is an important criteria, we may pass on this property in the future.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adventuretravelernc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    87
    81
    26
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    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
New York City, New York
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed July 18, 2012

Nothing stands out except the A/C in the room blew like the North Pole. Rooms were cramped and not comfortable. Very pricy for an average property that should be priced at 79.00 a night. Location is excellent. Asked for an extra blanket and was told at the front desk that they were out. Front desk staff was friendly and the housekeepers were miserable. Just rude !! I'll stay elsewhere in the future.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GetMeOutOfMissouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 9, 2012

The desk clerk was happy to assist and brought our extra cot to our room immediately.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 of 5 bubbles Reviewed June 20, 2012

Okay. Room could be cleaner and the supposed free wireless in the room does not seem to exist. Service was good and very accessible from the freeway.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Discovere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingtown, Maryland, United States
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 16, 2012

My stay at the Fairfield Inn Richmond, Virginia NW was a good stay, with very helpful front desk staff, a good free breakfast, and an inviting hotel room that was updated with a great tv and free wired and wireless internet access. The bed was very comfortable, and the pillows are great. My only complaint is the old hotel style under window air conditioning, where you are either hot or cold, or both in the night. Other than that, nice stop for a night.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeanG697
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilburn GA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 29, 2012

We dragged in after leaving the hotel we had reserved (St. Plus ugh) and Casey the manager was SO nice to us. The room was clean, plenty big for 2 people to get around; bed was very comfortable. The breakfast was good; lots of choices and the woman working there had everything always filled and clean. We didn't use the pool; plenty of parking and great location to Broad & Gaskins.Casey spoke to me each time I went through the lobby when he was there.
Next time I'm in RIC I will stay there.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank justmeLilburnGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Coast
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 13, 2012

Hotel was Marriott quality. Everything was good. Especially liked the location with security camera's on the parking lot. Continental breakfast was comparable... Would stay there again for sure.

Room Tip: Any rooms are good.......location is a block off of a major road, is very quiet back there. Easy ac...
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Richmond Short Pump/I-64

Property: Fairfield Inn & Suites Richmond Short Pump/I-64
Address: 9937 Mayland Dr, Richmond, VA 23233-1462
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Richmond
#20 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Richmond Short Pump/I-64 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites by Marriott Richmond Short Pump hotel off I-64. Minutes from the Innsbrook financial district, our Richmond, VA hotel near Glen Allen is convenient to I-95, I-64 and I-295 and provides travelers with easy access to local businesses, as well as a short drive to the Museum and White House of the Confederacy and Civil War Battlefields. Free wifi, Free Breakfast, Fitness Center. ... more   less 
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Also Known As:
Fairfield Inn And Suites Richmond Nw
Fairfield Inn & Suites Richmond Nw Hotel Richmond
Fairfield Inn Richmond
Fairfield Richmond
Richmond Fairfield Inn

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