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“Horrible place!”
Review of Kangaroo Jac's

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Kangaroo Jac's
Chester, Virginia
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Horrible place!”
Reviewed March 30, 2014

I chose this location because it's in Innsbrook; not only is that more convenient for family but the area alone implies something a little nicer. This place was terrible! Not only is the entrance small, dirty, and hectic but the party areas are small as well. The bathrooms are atrocious - disgusting, the play area, while large, is filled with inflatables that have patchwork on them and are well worn, the carpets have duct tape and huge bumps with cords running underneath (noticed numerous adults and kids tripping), and there were no facility staff members actually in the play area - only visitors. The pics on their website are from their Chesapeake, Va location, which appears nice and clean. The Innsbrook location is not nice and clean. And some of their clientele that day leave a lot to be desired. And let's not forget that they got part of my request for my son's party wrong. Again, horrible place; will definitely go somewhere else next time.

Visited March 2014
3 Thank Noelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
Level 3 Contributor
14 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Run-down and Dirty”
Reviewed September 16, 2013

I am very disappointed that the owners are not keeping this place up. When it first opened, we loved it and went all the time. In fact, we loved it so much that we had a birthday party there. Fast forward 2 years - what a change for the worse:
1. The place is filthy. FILTHY. The bathroom was so unspeakable that we waited until we got home to change my daughter's diaper.
2. There are holes in the floor. In some places, you can see that they tried to patch the floors with duct tape, but in most places, they just threw some ratty old floor mats over them. My 2 year old daughter tripped and fell TWICE over the mats while walking - NOT SAFE. And there is no excuse for it - the floor is made up of foam floor tiles. Can't they just swap the old tile for a new one? Isn't that the point of foam tiles?
3. There is a startling lack of supervision. They had 2 birthday parties there but not nearly enough staff to keep kids in line - this is especially an issue if you have litlte kids and are afraid of them being railroaded by bigger kids. They did not have any staff in the toddler room, which is a room specially designed for kids 3 years of age and under. This was a huge problem because there were a lot of older kids bouncing in there, but no one on staff was around to enforce the age limit.
4. There were a lot of worn patches leaking air in the Inflatable Palace in the toddler room, which caused the inflatable to deflate and made it very difficult for my 2 year old to stand up and play.
5. Their security policy is atrocious. When we walked in, they gave our children wristbands with numbers that matched my wristband - the idea is that each child is matched to an adult. In theory, no one should leave the building with someone else's child. The 2 girls at the front desk never even looked up when we left - they certainly did not check our wristbands.
I am so disappointed about what the owners have allowed to happen. This place used to bring such joy, but from now on, we will avoid it at all costs.

Visited September 2013
3 Thank Ashley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia, United States
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Awful place for play”
Reviewed June 9, 2013

I was so disappointed by this indoor playground that specializes in inflatable bouncy houses and slides. The place is seriously run down, dark,and dirty. Most of the inflatables are extremely worn, patched by duck tape in some cases, and have rips in the netting. I understand that these houses will get some wear and tear, but this is really bad. The floor has the foam tiles that interlock, and in some places they were buckling causing a walking hazard. In a few spots they tried to duct tape the tiles down which is another walking hazard. The bathrooms were horrible. Its just not work the $7, even if it covers all day admission. The environment as a whole is just not welcoming and conducive for fun. There are several other places like this in the area, that have a much better value for your money such as Monkey Joe's, or Pump it Up, which are bright, clean, and well maintained environments.

Visited June 2013
8 Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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