I chose this location because it's in Innsbrook; not only is that more convenient for family but the area alone implies something a little nicer. This place was terrible! Not only is the entrance small, dirty, and hectic but the party areas are small as well. The bathrooms are atrocious - disgusting, the play area, while large, is filled with inflatables that have patchwork on them and are well worn, the carpets have duct tape and huge bumps with cords running underneath (noticed numerous adults and kids tripping), and there were no facility staff members actually in the play area - only visitors. The pics on their website are from their Chesapeake, Va location, which appears nice and clean. The Innsbrook location is not nice and clean. And some of their clientele that day leave a lot to be desired. And let's not forget that they got part of my request for my son's party wrong. Again, horrible place; will definitely go somewhere else next time.
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