We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“very odd hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
The Massad House Hotel
Ranked #54 of 82 Hotels in Richmond
Reviewed December 16, 2008

We chose the Massad House based on a recommendation in Lonely Planet, even though the hotel does not have a website and we weren't able to see any pictures of the property. BIG mistake. First, the good-- the front desk clerk was very friendly, and the room was pretty clean. Now, the bad-- the hotel looks like it has not been renovated for 30+ years, complete with an old fashioned elevator with 2 manual doors. Half the time someone left one of the doors open on another floor and it never arrived. Even though our room was supposedly on a non-smoking floor, there was an ashtray right outside our door and the towels (which were the size of hand towels and threadbare and scratchy), the rug, and the bedding in the room all smelled of smoke.
Also, there were a number of people walking around the hotel at all hours of the day and night that appeared to be living there. Guests have to ring a buzzer to get into the hotel, and when we returned from dinner we stood outside in the cold for 5 minutes ringing it until one of the hotel's seeming residents saw us through the window, got the clerk, and he let us in. The street was deserted at night, and it did not feel safe standing out there waiting to be buzzed in.
They advertise that they have the lowest rates in downtown Richmond, but this hotel is not worth the $96 a night they charge, and you can easily stay in a nice, clean, updated hotel for a few dollars more a night. I hate to write a negative review because as I said, it was clean and the clerk was very nice... but I really wish someone had been honest about it sooner so we hadn't wasted a night of our vacation here.

Stayed: November 2008
1  Thank kzmcc222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massad, Public Relation Manager at The Massad House Hotel, responded to this reviewResponded August 11, 2009

We here at The Massad House Hotel want
to express our appologies for any
inconvience you may have experienced during your stay here at the hotel. Since your last stay, the hotel has recently gone under new management and has been completely
been renovated. All hotels in the downtown
area lock there doors after 12:00 a.m. so
the quest can feel a since of security. Our
prices has changed since your last stay. We
do advertise and offer the lowest prices in
downtown Richmond. We are currently
updating our website and making positive
change to assure our guest have feel at
home while staying here at The Massad
House Hotel. Please email me at your
next visit to Richmond, so we can discuss your accomadations.

Ron Ellis
The Massad House Hotel
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (15)
There are newer reviews for The Massad House Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year

13 - 15 of 15 reviews

Reviewed April 3, 2008

We stayed at the MHH in March 2008. I'd booked a "suite" as there were three of us and did so directly with the property, as their website was not working and they don't seem to be listed with any of the online providers.

It's hard to say whether this was a good or bad stay as there seemed to be a strange mix of good and bad features. I'll start with the negative ones: The whole hotel smelled strongly of cigarette smoke. In Virginia it's still OK to smoke in public places, including hotels and restaurants, and the residents and staff seem to make liberal use of this. Our "suite" was evidently a smoking room and the ashtray had hardly been wiped out - you could still see traces of the ash from a previous resident. We were told right away that the remote for the TV was broken but that it would be replaced the next morning. No biggie - we weren't there to watch TV. The room itself consisted of a small double room with a double (queen) bed plus another similarly sized room with two singles. The decor was absolutely dreadful throughout. Light came through a plastic panel in the ceiling (strip lighting), the walls were pained a stark salmon colour and the blinds looked like a carpet rolled up. The small bathroom had a carpet floor which looked stained. The mattress on the double bed, which was so high we had to climb up onto it, still had its plastic cover on it so every time we moved the whole thing crackled. There was a sheet under the polyester day cover but no blanket, so we were forced to cover up with the day cover, which I always think is a bit disgusting. The lamp in the bathroom broke while we were getting ready to go out, so we had to continue our ablutions in the dark since the front desk had no access to light bulbs. The bedside lamp was not plugged in - this was due to the fact that there was no power socket near the bed. So to avoid the strip lighting we had to carry the lamp over to the other side of the room and put it on the floor to plug it in. The door to the room did not close securely - while you could lock it in some way, it felt very flimsy and a well aimed kick would have certainly opened it. The front desk is up a few steep steps so if you have heavy luggage this is a problem.

Now for the good parts. Check in was very friendly and we were told where to park the car safely (in the lot across the road). The location is pretty good - it's downtown on 4th St, which is probably more handy for business travellers than tourists. We had to drive down to Shockoe Bottom for dinner and it's also not close to the historic districts (but handy for the Capitol and Confederate Museum). The room, dreadful though it may have appeared, was clean. We needed a third set of towels which was ready for us when we returned from dinner that night. The hotel has a charming (some might say outdated) elevator with a grille that you have to pull open and shut. Checkout next morning was no problem either; that said, no apologies were offered for the fact that there had been no light in the bathroom.

Altogether I would not stay here again, as the overwhelming stench of cigarette smoke is not something I would want to subject myself to. If you've no problem with that (and presumably a ban will be put in place at some point), and can handle the appearance and decor, then this could be a viable option.

  • Stayed: March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
1  Thank Scotgirl42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2007

Excellent attention, nice, clean and very comfortable.

  • Stayed: November 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank SkydiverNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.3 mi away
The Commonwealth
The Commonwealth
#27 of 82 in Richmond
426 reviews
0.2 mi away
Homewood Suites by Hilton Richmond - Downtown
0.2 mi away
Richmond Marriott
Richmond Marriott
#18 of 82 in Richmond
729 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Graduate Richmond
Graduate Richmond
#35 of 82 in Richmond
25 reviews
0.2 mi away
Holiday Inn Express Downtown Richmond
0.2 mi away
Linden Row Inn
Linden Row Inn
#6 of 82 in Richmond
1,061 reviews
Show Prices
Show Prices
Show Prices

Been to The Massad House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Massad House Hotel

Address: 11 N 4th St, Richmond, VA 23219-2215
Location: United States > Virginia > Richmond
Hotel Style:
Ranked #54 of 82 Hotels in Richmond
Price Range: $78 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Massad House Hotel 2*
Number of rooms: 68
Official Description (provided by the hotel):
The Massad House Hotel is located in the heart of the city's historical and financial district. The Massad House Hotel offers a quiet friendly atmosphere reminiscent of European Hotels. All rooms have been newly redecorated. Each room with several amenities and includes color TV, carpeted rooms, and a private tile bath, all to make a more comfortable stay. Our friendly staff is always on hand to answer questions or assist in anyway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire so you can book your The Massad House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Massad Hotel Richmond

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing