The rooms were extremely clean and comfortable. Everything seemed new. There was free internet access. The beds were great -comforters and triple sheeted. It was easy to find and located within easy striking distance of downtown. Parking was ample and free.
All in all, this hotel has everything I am looking for when I travel. But what took it over the top was the customer service. Everyone was so NICE, and went far far beyond the norm to accomodate my requests. Through an accidental posting of a no disturb sign, the room didn't get cleaned for my second night there. Management put me in a whole new room and then, when I forgot my personal soap in the old one, went and got it for me! And best of all, they didn't try to make me feel like it was my fault, as so many places do when there is a customer service issue. I also received great service at the business center, the lobby and the restaurant. I cannot recommend this place highly enough. (I travel a lot for business, and don't gush without reason).
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza