Well where can I start...booked room on discount site so it was average for what I paid, but if I would have paid the standard rate on the site I would have been thoroughly pissed off. We were there the weekend before Memorial Day so the hotel was pretty much empty, so the extra service that we received (which was minimal) was ok. I can imagine the hotel being full, we would have probably received no service, thank goodness we were there when it was empty.
We really only needed the room to sleep, we were there from Friday- Sunday, and ended up getting there at 3am on Saturday so we really didn't have time to go all over the hotel.
Our room was located at the furthest end of the hotel, maybe that was the only part open and then the breakfast was located all the way on the opposite end of the hotel. We didn't partake in the breakfast as both my father and I are disabled so it was easier to get in the car and find breakfast elsewhere than going back and forth on the long journey to breakfast. Nothing worked on the side of the hotel we were on, no ice, soda machines, etc. seemed like everything was shut down. We had a cooler with ice and drinks, thank goodness. The room was decent, seemed clean at least. My bed comforter had a nice juice stain on the inside, but I was so tired from traveling I could care less. Housekeeping staff was a bit rude, couldn't get a smile out of the woman if I gave her $100 bucks it seemed, but the guy was friendly, we asked for another pack of coffee (as there were two of us in the room) and she gave me a look like I asked her to go get us coffee from Starbucks or spin on a pole with a handstand :)...but hey maybe she was having a bad day.
The best employee that we ran into was the man at 3am, and he was new. He was very helpful. Also when I called to request 2 double beds as I booked on another site the woman was very pleasant and helpful. Any other time I called for something at the front desk they gladly reminded me that this was a 2.5 star...Meaning don't ask me for anything because I can not accommodate. Where is Anthony from the Travel Channel when you need him!
On a brighter note the hotel seems like at one time it was nice. Location was good if you needed to be around the West End section of Richmond. Highway was right outside of the hotel. It was very easy access to 95 and 64. Definitely needs some work on employees, maintenance and management. We were lucky that our room was decent and didn't run into any creepy crawlers, etc. If the staff could work on what they "CAN" do for you versus "this is a 2.5 star, sorry" than maybe things could change for this hotel. It was big and had a lot of space, but from the reviews and staying there I would not have an event there that needs to be attended to because there is no one there to attend to your needs, seemingly. Maybe for a meeting where I would just need the space and nothing extra.
Would I stay here again? If I am on a budget and know that I am looking for just a place to lay my head and nothing more. This is why I gave it an average rating as it was good in the room, and that's what we paid for and needed a place to lay our head after a packed with activities weekend trip.
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza