After reading the reviews here I called with concerns because I am attending a conference here. The young lady that answered the phone, Ashley, was very helpful and addressed my concerns the best way she could. I called back when I noticed that the rate had dropped $29 for the nights I was staying, and different lady answered and was resistant to help. When I told her that I had concerns because of what was posted in words, details, and pictures on the website just this month, she told me about the inspection certificate from Henrico County received and posted. I asked her if I could read a review to her, and she said no and hung up the phone! Not only that but I tried to call back and no one answered. I contacted the closest reputable and clean hotel where I had stayed before (The Westin) and the manager was aware of issues at the Magnuson. He was very sympathetic, and even though they were booked for one of my nights, he suggested that I contact the Hampton Inn (a couple of blocks away) for a room. He also told me to check back tomorrow for cancellation for Friday night and he would get me in. The Hampton Inn manager gave me more background on his experience with the Magnuson and was gracious in accommodating me. He has had issues contacting management there as well. I have never had such an experience with a hotel, and Richmond chain hotels tend to be reputable, clean, and friendly - low to high-end. I will NOT stay at the Magnuson Grand, because I fear the only thing grand going on here is consumer deception. Check the pictures from other visitors. Only the nice front desk person, Ashley, and the fact that I have not seen the place (I will Thursday) allows me to give this a "Poor" instead of "Terrible" rating. If I find anything different after the three day conference, I will update my post.
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza