The positive. Desk clerks were friendly and welcoming both on arrival and departure. Housekeeping staff helpful and polite. Beds were made with very nice linens, and 4 very fluffy pillows. Individual thermostat, AC worked very well. Bedroom area well cleaned and maintained.
The negatives. On check in, requested a room with a fridge, was told, no rooms available with one, but one could be added for 10$ a night, on a 3 night stay.. no thanks. Thankfully we brought a cooler with us and there was an ice machine close to the room. The bathroom was a disaster in this room, I wish I had brought a camera. Peeling ceiling, lint all over ceiling were the vent blows out, the shower curtain rod not properly installed, curtain will not stay shut so the floor gets wet, shower walls obviously need a good scrubbing with a degreaser, the toilet tank lid does not properly fit, so when you sit it moves, to flush you have to hold down the handle, by the time we left our family had a joke about how long you had to hold the handle to get the toilet to flush. Some really bad patching on the wall behind the toilet, which will only get worse until the curtain is fixed. Room was tiny, 2 double beds and you could not fit a roll away in there if you tried. Closet only big enough to hang a few shirts and pants. The indoor pool, fairly big and 3-8 feet deep I did like that, except.... the floor around the pool in desperate need of pressure washing or even a good deck brush.. ring around the pool yuck (needs a good scrub)... water strong of chlorine (thankful for that even though it irritated our eyes) kids did enjoy the pool. The spa/hot tub YUCK!!!! First night a little cloudy, second looked like a tub of pee, could not even see the steps. GROSS!! Day 3 looked better but still not anything anyone would want to enjoy. Also in need of a very good scrub. The elevators are the worst I have ever been in.
No coffee, no breakfast, over priced room service... Restaurant closed early one night, husband was very upset about that. Location is not great either. I would not stay here again. I have stayed in some hotels with bad reviews before, and a lot of times have felt people were nit picking.. Not in this case. Spend a little more or a little less and stay somewhere else.
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza