Every time we fly out of Richmond (once a month lately), we plan a stop to this restaurant as we return home to Charlottesville. The food is always good (I've had at least a half dozen of their entrees and have not been disappointed once) and the wait staff is smart, polite, and efficient. The prices are very fair/reasonable.
This location is within the Short Pump shopping center (on the fringe of it actually). So, there is the added benefit of being able to squeeze in a little shopping too.
We'd love it if the owners would open one of these in the Charlottesville area. It would be a huge success. I've read reviews that suggest Baker's Crust doesn't know what it wants to be. I disagree. Baker's Crust offers a pleasant atmosphere (lighting, music, furniture, etc.) where families, couples, college students and parents, businesss people, etc. can have a really good meal, actually be able to hear each other's conversation and not be shocked by the bill.