We were traveling with our pet and had to stay at a Red Roof Inn on our way home from Florida. Most other hotels insist on an additional charge for having a pet during your stay ($100.) We have previously stayed at other Red Roof Inns and were pleasantly surprised by their cleanliness, good customer service and morning breakfast. We are members of the Red Roof Redicard. All this being said, on March 31st we had booked one night at the Red Roof Inn in Richmond South and we had requested upon booking the room, additional pillows, additional towles and we asked to be placed in a quite room. Upon checking in, my husband was told there were no extra pillows to give us although we had requested them days in advance and he was handed one bath towel and three face cloths! He was also told there is no breakfast (not even coffee) at this Red Roof Inn! We were assigned a room on the second floor right along side of I-95. There were men dressed rather raggedly and unkept roaming the stairway and parking areas. There were at least ten trucks some with their motors running in the parking area. The room was supposed to be recently renovated but beleive me when I tell you it didn't appear to be refreshed. The room smelled of a horrible order and the sheets were stained! Most hotels provide their guests with a box of tissues but this place gave us a small plastic package the size you keep in your purse! What a disgrace! We were exhausted from the car ride from Florida and decided to get some rest. Upon awaking the next morning, my husband showered and began to get dressed and then I went into the shower. My husband then noticed there wasn't a hair dryer in the room! He called down to the front desk and was told they didn't have anymore and that if they could find one somewhere, they would call our room and we could come down to the front desk to pick it up. We stayed there in March and it was COLD! Who feels like going outside with a wet head to go to the front desk for a hair dryer. Real NICE customer service, wouldn't you say? Travlers beware! This place is a dive/dump/deplorable! What a waste of $60 bucks! As I said in my title of this review, "Never Again"!
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- Also Known As:
- Red Roof Inn - Richmond South Hotel Richmond
- Richmond Red Roof Inn