We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A bit concerning...” 3 of 5 bubbles
Review of Holiday Inn Express Downtown Richmond

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Holiday Inn Express Downtown Richmond
Ranked #36 of 81 Hotels in Richmond
Livonia, Michigan
Level Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“A bit concerning...”
3 of 5 bubbles Reviewed August 20, 2012

We checked in on a Sunday evening in mid-July and it seemed like the whole was empty. The hotel isn't really close to many restaurants and the lower floor parking was empty and unsecured. Anyone from the street can walk into the parking area and get into the hotel via the elevator. There's no entrance where you can pull up and check-in. The hotel also lacks a pool, which is pretty standard at most HIE hotels. However, the staff was friendly and helpful and the room was fine.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review, August 27, 2012
Thank you for your feedback. I'm truly pleased you liked you room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I sincerely apologize for the inconvenience the unusual conditions of our parking lot caused you. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

226 reviews from our community

Traveler rating
    53
    92
    51
    16
    14
See reviews for
56
55
22
45
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Korean first
  • Portuguese first
  • Any
English first
Chesapeake, Virginia
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

We stayed here for a nice weekend get-away for our anniversary. Since we're Priority Club members, we were greeted with free bottles of water and a choice of snacks. We showed up an hour early and our room was ready. Spacious and comfortable suite on the 5th floor. Very quiet, despite it being completely full. Front desk was very friendly and helpful when I had an internet access question. Thanks, Cody! The breakfast was so-so-I've had better and worse at other HIEx. I wish the tubs were cleaner, but it's a hotel, so I get it. Parking is a reasonable $10, HOWEVER...if you drive a vehicle that is over 6', you will not fit in the parking garage. There are a few spaces outside and they share a bigger parking lot with the bldg next door-you will need a pass from the front desk to put on your dash if you have to park there-we did. Over-all, a pleasant stay.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robsrider18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review, August 27, 2012
Thank you for your feedback. I'm truly pleased you liked you room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I sincerely apologize for the inconvenience the unusual conditions of our parking lot caused you. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalst, Belgium
Level Contributor
181 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed August 6, 2012

Very nice and clean hotel close to all downtown attractions.

Spatious and clean rooms.

The only negative point is the $10 for the parking.

Fast internet and a good warm breakfast make it complete.

The frontdesk people were very helpful in giving a downtown map and showing the point of interest.

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BossErpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review, October 5, 2012
Thank you for your feedback. I'm truly pleased you liked you room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I sincerely apologize for the inconvenience the unusual conditions of our parking lot caused you. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagrange, NY
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 26, 2012

Just got back from a 2-week business trip to Richmond and stayed here at the Holiday Inn Express. I was pleasantly surprised by the room, which was a suite. New furniture and TV's, small fridge and microwave, lot of room to spread out and work when I needed to. Very clean, very comfortable bed and pillows (which is a problem for me a lot of the time). Not sure how great the neighborhood was, but it's sort of hard to tell the bad neighborhoods from the good ones in Richmond, pretty peculiar. Downtown was a stroll away. Hot breakfast in the mornings, similar to Hampton Inns, not bad. We got a corporate rate of $89/night on it, and I would definitely recommend this place.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank moconnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review, October 5, 2012
Thank you for your feedback. I'm truly pleased you liked you room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 12, 2012 via mobile

Good basic hotel. Nothing flash but good location with undercover parking (not secure though). Good service. Don't bother with breakfast - find a local eatery (unless you like food that looks nothing like its supposed to eg eggs and bacon)!

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WatchWhereYouStay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixdowntown, General Manager at Holiday Inn Express Downtown Richmond, responded to this review, October 5, 2012
Thank you for staying with us. I do apologize that the breakfast was not to your liking. We do strive to make sure our guest are very satisfied with all aspects of our property. I hope in the near future you will give us another chance to accomodate you better. Have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrickfergus, Northern Ireland
Level Contributor
83 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed June 29, 2012

The hotel itself is fine, clean and comfortable and a decent breakfast was included. We had no problem finding a space in the underground garage ($10 a night extra). However the location was very much a mixed blessing. We arrived on a Sunday afternoon and found the streets absolutely deserted. Next day wasn't much better and although the museums etc were within walking distance, we didn't feel comfortable walking in this area at all. Fortunately there was a restaurant on the corner of the block so no need to venture far at night. One niggle I have with HIE is they won't give you Priority Club points if you have pre-booked through an agent. I mentioned this to the receptionist and she gave me a small bottle of water to compensate!!

Stayed June 2012, traveled as a couple
Helpful?
Thank sicarius1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review, July 27, 2012
Dear sicarius1,

Thank you for your review regarding your recent stay at Holiday Inn Express Downtown Richmond, VA. It is regrettable the Priority Club points were not credited to your account during your stay. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Viginia
Level Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed June 4, 2012

Wow, was this place a different experience. I arrive to the hotel and try to park, but my truck will not fit in the parking garage, (it was too tall). So I have to park out on the street, which means I have to get up at 5 am to move my truck so it doesn't get towed.

But back to the hotel. I get checked in, and the front desk person gives me a room on the 4th or 5th floor. Not telling me that the elevator is broken. So now I have to lug my suitcase and laptop bag up to the 5th floor. (Thanks for the exercise)

Overall, rooms were clean, I didn't like being forced to get up that early, but what do you do?

Stayed December 2011, traveled on business
Helpful?
1 Thank CurryRussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review, July 16, 2012
Dear 911TechWV,

Thank you for your feedback. I'm truly pleased you liked you room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I sincerely apologize for the inconvenience the unusual conditions of our parking lot and elevator caused you. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.2 mi away
Crowne Plaza Richmond Downtown
0.2 mi away
Linden Row Inn
Linden Row Inn
#7 of 81 in Richmond
4.5 of 5 bubbles 975 reviews
0.3 mi away
Homewood Suites by Hilton Richmond - Downtown
Show Prices
Show Prices
Show Prices
0.7 mi away
Courtyard Richmond Downtown
0.3 mi away
Hilton Richmond Downtown
0.7 mi away
Residence Inn Richmond Downtown
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Downtown Richmond? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Downtown Richmond

Property: Holiday Inn Express Downtown Richmond
Address: 201 East Cary Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 81 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Downtown Richmond 3*
Number of rooms: 100
Official Description (provided by the hotel):
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline and Hotels.com so you can book your Holiday Inn Express Downtown Richmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing