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“Summer Workshop”

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Hampton Inn & Suites Richmond/Glenside
Ranked #3 of 81 Hotels in Richmond
Certificate of Excellence
A TripAdvisor Member
“Summer Workshop”
4 of 5 bubbles Reviewed August 17, 2013

Arrived at the hotel extremely tired but, it was refreshing to find Lemonade in the foyer and coffee/tea etc. The receptionist was super friendly but, professional in checking me in. The hotel is in a nice and quiet neighborhood.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

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671 reviews from our community

Traveler rating
    469
    147
    38
    12
    5
See reviews for
230
144
44
205
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Jacksonville, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 4, 2013

Once at the hotel, there were 2 issues that kept us from staying the night. 1) The room had a VERY strong perfume smell (like Febreze or something) and I am sensitive to these odors. The window was screwed shut and had no screen anyway, so there was no airing out the room. Front desk said they had no air filter or anything to offer to help with the smell.
2) NO stair access to the upper floors from inside the building. One member of our group doesn't like to use elevators, and since there were no 1st floor rooms available, we got a 2nd floor room, thinking we'd just take the stairs like we usually do. Nope. The only stairs from the 2nd floor to the ground floor, are 'exit only' doors that lead outside the building. The front desk person (who was very nice) explained that what people do (which tells me that others have an issue with this too), is have one person take the elevator up, then walk down the stairs and let the other person in the door. Certainly not the best arrangement. (As you pull up to the hotel, you can see large windows with a staircase inside which made us think stair access would be extra nice, but the stairs aren't 'nice', just your standard, not decorated, stairwell, and then no entry from the ground floor.)
Since I couldn't tolerate the perfume smell and one member of the group wouldn't be able to easily go up and down stairs (to breakfast, etc.) we decided not to stay, and went to another hotel. Beyond these issues, it seemed like a nice hotel, so if those things wouldn't bother you, this could be a good choice, but they were deal-breakers for us.

Room Tip: If you don't like relying on elevators, get a room on the 1st floor. There is no stair access t...
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  • Stayed July 2013, traveled with family
    • Value
    • Service
Helpful?
2 Thank momwouldsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
4 of 5 bubbles Reviewed August 3, 2013

I stayed here overnight for a business trip. Free breakfast with fresh fruit. The rooms were clean and the bathroom was too. Great staff. I will definitely stay here again and I would bring my family.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familyoffun4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 1, 2013

We arrived after midnight during a time when there were no rooms in most hotels. This one was almost booked up too but managed to find a room that met our requirements and at a great price. I was impressed with the lobby decor, the spacious rooms, the queen-size beds, large shower, and customer service. I would definitely recommend it!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank AlaskaOnMyMind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colonial Beach, Virginia
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

Two adults and one child were planning to stay at the Courtyard Marriott, but the front desk there claimed they did not have our reservation and they were "booked" up. We heard another couple being turned away as well and heard the term "overbooked". We drove a few blocks to this Hampton Inn. They had a spacious King suite with a sofa bed available. The rooms were neat, clean and comfortable. (The caulking in the bathtub needed to be cleaned and replaced, but we see that in most of the hotels where we stay. The bathroom was otherwise very clean.) There was a small refrigerator which we needed. The staff members were courteous and helpful. My grand daughter enjoyed the breakfast because the hotel was kid-friendly. We will probably stay at this hotel again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montvale, United States
1 review
5 of 5 bubbles Reviewed July 22, 2013

As a Diamond member and frequent guest of Hilton hotels I always find Hampton Inn's to deliver a quality experience. This hotel did not disappoint. Very clean, staff very friendly and close to I64 and great restaurants.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 20, 2013

Nice hotel but the service was terrible. I booked for a staff of 5 rooms and when we came to check in - they had lost and given away one of the reservations. The front desk refused to even allow me to speak to a manager. They didn't compensate us and didn't even help my staff member find another room to stay in since they were sold out. I wound up having to contact the general customer service to even be heard on the matter. Needless to say this location cost my business stress and money.

Room Tip: Don't book if Antwon is working.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cjaxlax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Director of Sales at Hampton Inn & Suites Richmond/Glenside, responded to this review, July 23, 2013
I am sorry that your experience was marred by mis-communication. Upon check-in the hotel was informed that one of your group would not be arriving until the next day, and the hotel waived the one night's room & tax penalty typically charged when the hotel's 24 hour cancellation policy is not followed. Then the room in question arrived after midnight on what was technically Saturday, and the room was no longer available with all area hotels sold-out due to numerpus tournaments and city-wide events. Our policy is to always put the guest's needs first, and I understand that our Assistant General Manger was in contact with you several times during your stay, and that he has extended a discount to you for your troubles. Again, I sincerely apologize for any inconvenience, and we do hope to have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Richmond/Glenside

Property: Hampton Inn & Suites Richmond/Glenside
Address: 5406 Glenside Dr, Richmond, VA 23228-3915
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Richmond
#2 Business Hotel in Richmond
#4 Romantic Hotel in Richmond
#6 Best Value Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Richmond/Glenside 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Located in the center of the metro Richmond Virginia region, the Hampton Inn and Suites Richmond/Glenside hotel offers easy access to popular cultural, sporting and entertainment attractions. Spend a day at the Virginia Museum of Fine Arts or the Museum of the Confederacy- all within five miles of our Richmond, VA hotel. Enjoy boating, canoeing, water skiing and fishing at the James and Appomattox rivers or thrilling rides at the Kings Dominion theme park. View exciting races at Richmond International Raceway or enjoy an extensive shopping experience at Stony Point Fashion Park.Unwind at the Hampton Inn and Suites Richmond/Glenside hotel with everything you need for a great stay. Relax in a comfortable guest room complete with thoughtful amenities to help make you feel at home. Enjoy over sixty high-def channels on a 37-inch flat screen HD TV. Stay connected with free high-speed internet access and enjoy a restful sleep on a clean and fresh Hampton bed®. Upgrade to a spacious suite and stretch out and relax on a king-size bed. Start the day right and join us for a Hampton’s free hot breakfast or have breakfast on the move and grab one of our Hampton On the Run® Breakfast Bags, available Monday to Friday. Stay active during your stay in the fitness center or rejuvenate with a swim in the pool. Keep in touch with work in the business center and hold your next meeting in our corporate meeting and training facility accommodating up to 80 guests. ... more   less 
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Also Known As:
Hampton Inn & Suites Richmond/Glenside Hotel Richmond
Hampton Inn And Suites Richmond/Glenside

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