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“best intentions”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #4 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
ROANOKE
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“best intentions”
Reviewed June 23, 2014

overall a great hotel. service was very good. hot tub lukewarm, pool was cold. aroma café excellent for fast breakfast. friendly staff. nice rooms, great beds. free internet. elevators fast. great meeting rooms.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank JOE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, July 14, 2014
Dear JOE T,

Thank you for your candid comments. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. Although I am grateful for your recognition of certain amenities and our super-friendly Staff, I am disappointed to learn that you could not enjoy our swimming pool and hot tub. I am terribly sorry for any inconvenience this may have caused you. I assure you that we have not had any challenges since and I am truly hoping that you will come back and allow us the opportunity to redeem ourselves.

Thanks again for your time.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Nottingham, United Kingdom
Level 5 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 22, 2014 via mobile

I've stayed at this hotel 3 times, travelling from the UK on business.
I always look forward to staying here, the hotel is beautiful, spacious and clean. The restaurant is great - best steak I've ever had. And the staff can't do enough for you.
Keep doing what you're doing Hilton!!!!

Stayed June 2014, traveled on business
Helpful?
3 Thank mazaanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, July 14, 2014
Dear Mazaanne,

WoW!! And we LOVE the title of your review!

What a huge compliment you have given us as it related to our fantastic accommodations, amenities and upbeat Staff. We have wonderful hotels throughout the world so we are humbled by your sentiment. Thank you so very much and we will happily share your note with our entire team. Come back soon!
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atlanta
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 18, 2014 via mobile

Saturday this Hilton for 3 nights during the peak of high school and college graduation. They were sold out but still managed to provide excellent service. We stayed on the club level 8th floor. Our room was clean and nicely equipped. Bed was cozy just as you would expect from a Hilton property. This is a big place with a coffee shop in lobby along with a Shula's steakhouse. The club level room staff was super nice and
the breakfast and snacks delightful. Since the club level room was not open on weekends. The hotel have us vouchers for breakfast at Shula's.

Hotel is conveniently octaves near Mall and lots of dining options.
Will definitely stay at this property next time I visit Richmond.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scooteratl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, July 14, 2014
Dear Scooteratl,

Thank you so much for taking the time to share your feedback of your most recent stay on Trip Advisor. I am truly pleased to read that you enjoyed the various amenities the hotel has to offer such as the Executive Lounge and our unbeatable location. Thank you also for your positive remarks pertaining to our Staff and I am certain they will be glad to know that their efforts have been recognized. We will look forward to welcoming you back whenever your travels bring you back to Richmond.
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Northern Virginia, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2014

This hotel is gorgeous. The rooms were very well appointed with beautiful, comfortable furnishings and quality products. The service from the lobby staff is what really made this a wonderful stay. This hotel is also in a fantastic location--with many desirable shops, restaurants nearby. Will go back any time I visit the area.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, July 14, 2014
Dear Michael H,

Your comments about our "unbeatable location, superior accommodations, and AWESOME service" are truly the highest compliments we could receive and beyond doubt, defines the qualities upon which The Hilton Richmond Hotel & Spa thrives.

Thank you so much for taking the time to share your insights with fellow travelers and I look forward to welcoming you back very very soon!
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 16, 2014

Even though we just stayed overnight, it was a great experience. The junior suite on the 8th floor was clean and spacious and everything in its place. The shuttle was great (nice job shuttling us Seth) and a short trip to Barnes and Noble to pick up books that were left at home. We decided to not go for a big dinner and had multiple starters that were great. Services was without a doubt most excellent. Probably the most impressive thing - we went to Richmond to pick up a horse so we showed up with a full size Chevy 2500 pick-up and our rather large horse trailer. Seth who was managing the valet/bell cap station identified a good spot of 5 parallel parking places that were perfect and even got a orange cone to block off on spot that someone might try to squeeze in. (See the photo). Overall - an excellent mini-vacation.

Room Tip: We loved the 8th floor which contained the junior suites. Yes, the suites are more expensive than a...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, July 14, 2014
Dear David M,

Thank you so much for taking the time to detail your experience at Hilton Richmond Hotel & Spa. It gives my Team great pride in knowing that we could turn your “stay” in to a “mini-vacation”! I truly admire your candid feedback as it highlights the many great aspects of our hotel and is such a wonderful recognition for our hard working Staff.

Thank you again and I look forward to your return trip soon!
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Virginia Beach, Virginia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 5, 2014

This hotel is in a great location, essentially walking distance to the Short Pump Mall. They have a shuttle that will drive you which is great if you want to have a cocktail and don't want to drive. The staff are all friendly and helpful. Great service. The breakfast buffet is awesome. Great selection and crisp bacon. The rooms and entire hotel seem to be well taken care of and in excellent condition. I highly recommend the Hilton Richmond Short Pump.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank John Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, June 8, 2014
Dear John Z,

We LOVE the title of your post and appreciate your terrific endorsements. To say “We are THE BEST HOTEL IN RICHMOND!” is quite humbling indeed as we are well aware that you have many lodging choices in the city of Richmond. We will continue to work hard to maintain your loyalty. Come back soon and often!
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katonah
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 3, 2014

The location of this hotel is outstanding. Richmond's noise is not present, and there is a wonderful shopping center with every store you can imagine within a very short drive. Hotel has a car to take you there. We will stay again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank 239suek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, June 5, 2014
Dear 239suek,

Thank you for taking the time to share your insights and experiences during your stay with the newest upscale hotel in Richmond offering world class amenities and top-notch service to the discerning traveler. Our appreciation of your heartwarming compliments to the Hilton Richmond & Spa cannot be overstated. I am pleased to know that our friendly & helpful staff and Shula's Steakhouse made a lasting impression on you.

Thank you once again and we look forward to having the pleasure of welcoming you back soon and often.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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