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“Very Satisfied”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #2 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 17, 2014

This hotel is gorgeous. The rooms were very well appointed with beautiful, comfortable furnishings and quality products. The service from the lobby staff is what really made this a wonderful stay. This hotel is also in a fantastic location--with many desirable shops, restaurants nearby. Will go back any time I visit the area.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded July 14, 2014

Dear Michael H,

Your comments about our "unbeatable location, superior accommodations, and AWESOME service" are truly the highest compliments we could receive and beyond doubt, defines the qualities upon which The Hilton Richmond Hotel & Spa thrives.

Thank you so much for taking the time to share your insights with fellow travelers and I look forward to welcoming you back very very soon!

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771 - 777 of 1,134 reviews

Reviewed June 16, 2014

Even though we just stayed overnight, it was a great experience. The junior suite on the 8th floor was clean and spacious and everything in its place. The shuttle was great (nice job shuttling us Seth) and a short trip to Barnes and Noble to pick up books that were left at home. We decided to not go for a big dinner and had multiple starters that were great. Services was without a doubt most excellent. Probably the most impressive thing - we went to Richmond to pick up a horse so we showed up with a full size Chevy 2500 pick-up and our rather large horse trailer. Seth who was managing the valet/bell cap station identified a good spot of 5 parallel parking places that were perfect and even got a orange cone to block off on spot that someone might try to squeeze in. (See the photo). Overall - an excellent mini-vacation.

Room Tip: We loved the 8th floor which contained the junior suites. Yes, the suites are more expensive than a...
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  • Stayed: June 2014, traveled as a couple
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3  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded July 14, 2014

Dear David M,

Thank you so much for taking the time to detail your experience at Hilton Richmond Hotel & Spa. It gives my Team great pride in knowing that we could turn your “stay” in to a “mini-vacation”! I truly admire your candid feedback as it highlights the many great aspects of our hotel and is such a wonderful recognition for our hard working Staff.

Thank you again and I look forward to your return trip soon!

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Reviewed June 5, 2014

This hotel is in a great location, essentially walking distance to the Short Pump Mall. They have a shuttle that will drive you which is great if you want to have a cocktail and don't want to drive. The staff are all friendly and helpful. Great service. The breakfast buffet is awesome. Great selection and crisp bacon. The rooms and entire hotel seem to be well taken care of and in excellent condition. I highly recommend the Hilton Richmond Short Pump.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank John Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded June 8, 2014

Dear John Z,

We LOVE the title of your post and appreciate your terrific endorsements. To say “We are THE BEST HOTEL IN RICHMOND!” is quite humbling indeed as we are well aware that you have many lodging choices in the city of Richmond. We will continue to work hard to maintain your loyalty. Come back soon and often!

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Reviewed June 3, 2014

The location of this hotel is outstanding. Richmond's noise is not present, and there is a wonderful shopping center with every store you can imagine within a very short drive. Hotel has a car to take you there. We will stay again.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
4  Thank 239suek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded June 5, 2014

Dear 239suek,

Thank you for taking the time to share your insights and experiences during your stay with the newest upscale hotel in Richmond offering world class amenities and top-notch service to the discerning traveler. Our appreciation of your heartwarming compliments to the Hilton Richmond & Spa cannot be overstated. I am pleased to know that our friendly & helpful staff and Shula's Steakhouse made a lasting impression on you.

Thank you once again and we look forward to having the pleasure of welcoming you back soon and often.

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Reviewed May 31, 2014 via mobile

It was Richmond Race weekend.It is 9.30 PM. The weather was terrible downpours and storms. I could not find a hotel room.I drove up to the Hilton and they had 1 room left. I was thankful, but it was very expensive.The rooms are spacious and the beds were comfy. The bathrooms were too dark. Free breakfast buffet with this room for $199 plus taxes.It had 2 queen size beds. I am 1 person, but the hotel clerk said that was the only room left. Again, I was thankful to get out of the rain. Always make a reservation ahead if time.

  • Stayed: April 2014
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4  Thank Nanc8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded June 5, 2014

Dear Nanc8,

Thank you for taking the time to share your recent experience with our fellow readers and travelers alike. Race weekend has always been a sold out weekend for all hotels in Richmond area including us but I am glad that you found us and that we could accommodate you at the last minute. Thank you for your warm compliments about our rooms and sharing the tip of booking in advance if in town for the race. We certainly hope to host you should your travels bring you back for the nationwide and Sprint Cup series in September 2014 and future years.

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Reviewed May 30, 2014

Had to drop a quick note in TA Service at this property is really second to none. Special thanks to Tamsey M for going the extra mile with our group She is truly one of the best and should be recognized for all she did during our stay. Hotel was very clean and updated. Will stay again when in the Richmond area well it!! Keep up the OUTSANDING work!!!

  • Stayed: May 2014, traveled with family
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6  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded June 1, 2014

Dear Mike M,

We are excited to see your choice of words when appreciating our solid service levels. "Outstanding" is the grade we strive for and expect to hear from our Valued Guests so thank you for your gracious review.

I am pleased to see your recognition of Tamsey's services during your stay. She is most certainly one of our Superstars with a dedicated fanfare of guests! Thank you so much for your kind words.

We hope that you will consider us your home when you visit Richmond in the future.

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Reviewed May 28, 2014 via mobile

We stayed here during a road trip and enjoyed the hotel for the brief time we were there. The bath featured fine products from Peter Thomas Roth. The bartender was kind enough to serve us some wine although we arrived at the hotel just after last call. The breakfast at Shula's was fair but not a great value.

  • Stayed: May 2014
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5  Thank FaithieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded June 1, 2014

Dear FaithieG,

Thank you so much for taking the time to detail your experience at Hilton Richmond Hotel & Spa. It gives my Team great pride in knowing that you had an enjoyable stay with us! I truly admire your candid feedback as it not only highlights the many great aspects of our hotel but also some of the opportunities that we missed in making your stay a “perfect 5”. Rest assured we will work on it ASAP.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range: $143 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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