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“Business travel”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #2 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 27, 2013

This facility is in excellent condition. The rooms were very spacious, clean, and offered all the amenities you would expect. Staff was friendly and accommodating. Ample and convenient parking on site and near hotel Other meetings were occurring next to our room but the room was still rather quiet.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank L903EYkevinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 28, 2013

Dear TripAdvisor Member,

Thank you for taking the time to share your positive experiences with us about your recent stay at the Hilton Richmond Hotel & Spa! Our Staff strives to provide the best accommodations and service in the hospitality industry and is proud that our facility was chosen to host your conference. We are also glad to be able to exceed both your comfort and business expectations in one.

It truly pleases and humbles us to receive a “5-star” rating from you. Again, thank you for your feedback, and we hope you will continue to choose Hilton as your home away from home!

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867 - 873 of 1,112 reviews

Reviewed October 26, 2013 via mobile

Spend a couple of nights on business but, they need to better their breakfast help. The rooms are ok for a Hilton Hotel and it's close to just about everything. We never eat dinner at Shulas due to the prices and we rather go out to get a better meal for a much better price . We have no choice for breakfast because it's usually included in the rate . All staff on the breakfast room seem to be hiding on the back room and for service you have to get up from your table to call for them. At one point today a guest got up and went behind the counter to cook her eggs until another guest had to tell her that a cook usually comes out to do that for her. The servers are only ready when is time to get your check which they bring it before you are done. Management should pay much more attention to this particular problem.

Stayed: October 2013, traveled on business
1  Thank PRtraveler45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 27, 2013

Dear PRtraveler45,

Thank you for taking the time to comment about your stay. I am sorry that the dining experience during your stay did not meet your expectations. The Hilton Short pump is known for its impeccable service and handy Staff who are always at your service. I recognize that this experience is certainly not what you have come to expect from a Hilton and I assure you, I have shared your candid comments with the entire Food & Beverage team.

While I wish you loved your stay with us, I am truly grateful that you have taken the time to tell us where you felt the hotel fell short of your expectations. Your feedback also serves as a true reminder never to rest on our laurels.

Please feel free to contact the hotel directly and ask for me personally if you would like to discuss your visit further.

Meanwhile, feel free to contact the hotel directly and ask for me personally if you would like to discuss your visit further.

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Reviewed October 25, 2013 via mobile

We have stayed here a lot and usually loved it but our stay was not so good this time. We are gold members and have always had access to the executive lounge and had water in our rooms. I'm 8 months pregnant and when we got to our room and there was not water bottles, I asked my husband to go to executive lounge to get one for me. He tried but we didn't have access. When I called the front desk to inquire, the person who answered was not helpful at all nor concerned that we are loyal gold members. She said well, there are vending machines on the fourth, sixth or eighth floor that is your only option. Husband went to all three and none took dollars. So he had to go out to a store to get me water? Seriously? At 8 months pregnant and a gold member, no one can can help me get a bottle of water? We have always had excellent customer service at every Hilton including this one, not this time, very upsetting. The store in lobby was supposed to be open until 10 but was closed too at 8 when we arrived. The room was fine and clean but the customer service experience will cause us to not stay here again. If you can't look out for your gold members and one who is visibly very pregnant, that is a shame.

  • Stayed: October 2013
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1  Thank kecompel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 27, 2013

Dear Kecompel,

I am extremely disappointed to read your review in particular your impression of our staff. At your convenience I would greatly appreciate the opportunity to discuss your experience. Please feel free to contact me directly at 804-364-3600. Thank you so much.

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Reviewed October 24, 2013

The lobby of this hotel is "garhugeic" and cold and impersonal; too much marble and not enough warmth and no place to sit. The bell man walked over to our car to see if we needed help. He gets a star....we did! The rooms are large but, as usual, lack an adequate number of electrical outlets for phones, computers, etc. Our TV was screwed up but maintenance was here within minutes of the call and replaced the TV quickly. The elevator requires a hotel key card to go to the floors with rooms...good and bad...good for security but bad if you have hands full of items from the car. The coffee shop serves Starbucks but cannot accept my Starbucks card and my latte this morning was cold. Conference food was pretty bad. The only restaurant choice is Shula's which is just way too much money for a meal. If you cannot find a parking spot in the lot on the same side of the hotel as the entrance, park in the garage. Otherwise you have a very long walk as there is no back entrance to the hotel from the parking lot.

  • Stayed: October 2013, traveled on business
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1  Thank BeasleyKRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 27, 2013

Dear BeasleyKRB,

Thank you for taking the time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We strive for excellence in all aspects of the hospitality that we provide and I am very sorry to learn that your experiences did not add up to a perfect ‘5’.

Rest assured, I will be reviewing your concerns with our entire team and be certain that they are addressed to improve the overall experiences of our future guests. Thank you for sharing them with us.

Meanwhile, feel free to contact the hotel directly and ask for me personally if you would like to discuss your visit further.

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Reviewed October 23, 2013

Really enjoyed our visit at the Hilton Richmond Hotel & Spa in Short Pump, VA. Rooms were clean and bedding was very comfortable. Great location for shopping, dining and visiting the area. Will definitely recommend it to my family and friends!

  • Stayed: September 2013, traveled as a couple
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1  Thank Ginger O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 27, 2013

Dear Ginger O,

Greetings from Richmond, VA!

Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. I am glad you had a pleasant and comfortable stay with us. You have my sincere gratitude for your endorsements and I look forward to welcoming you soon should your travels bring you back to Richmond.

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Reviewed October 21, 2013

Stayed 3 nights Oct.17-20. Room was clean, beds were comfortable, and very close to shops and restaurants. Check-in was swift and view from room was pleasant. We will definitely stay here again! We would definitely recommend Portico restaurant! Its was delicious and has a beautiful garden to eat outside. Also, my family did a Segway tour of the city! Awesome!

  • Stayed: October 2013, traveled with family
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1  Thank RJTCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 22, 2013

Dear RJTCR

Thank you for taking the time to comment on your recent stay. I appreciate your positive notes about the hotel’s location and cleanliness.

The Team at Hilton Richmond Hotel & Spa works extremely hard to maintain our 4-Star 4-Diamond status. I am also pleased that your Check-In experience was a good one.

I will most definitely share your recognition with our team and look forward to welcoming you back soon.

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Reviewed October 20, 2013

One of the best Hiltons that I've been in, and I've been in a few (multiple year Hilton Diamond Member). Front desk manager was awesome (a German lady, but I forget her name), great breakfast, and every part of the hotel looks great!

  • Stayed: October 2013, traveled as a couple
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1  Thank kellerea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded October 22, 2013

Dear Kellerea,

I am quite humbled to see your lovely note and more importantly so that it comes from our Best Guests, You!

As our Diamond member, we know you have many choices when it comes to lodging and to earn such “GREAT” endorsements is truly gratifying. I just wish ever review would have such words that my Team associates with.

I am particularly pleased with your choice of words for Henrietta, our Front Desk Manager. Hailing from Hungary, her talents are indeed “AWESOME”! I’m certain she will be very pleased to have your recognition.

Thank you again for taking your valuable time to adding such wonderful comments on TripAdvisor. We look forward to welcoming you back soon again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Green Hotel in Richmond
#2 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range: $160 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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